Wonga rip off

[sillygirl1]

This company seem to love telling their customers they are committing fraud when they break a lot of the laws themselves.

 

Send any emails you have as part of a complaint about them to Trading Standards (do this via the Consumer Direct website) and also complain to the OFT.

 

From the point they claim that you owe them £80 if you recall their alleged right to 'dip into' your bank account they are on a sticky wicket.

[toofiegap]

have already done this as well as E mailing the director. Thanks jamie for the e mail addy see where this takes me

[EBOY]

FLA lending code. If wonga actually read it they would know they are breaching numerous rules. Basically the FLA is toothless and just a quango. If it can't do anything then it should be disbanded. Now wonder WOnga wants consumer to complain to the FLA.

 

http://www.fla.org.uk/filegrab/LendingCodeupdated07.pdf?ref=35

[toofiegap]

read a little of it leaving you money to pay day to day expences mmmmmmmmmmmmmmmmmmm right def broke theve left me the prospect now of action against me for council tax, I could be repossessed cos I couldnt pay mortge now left with no telephone at all bad as I am selling my house, all pointed out to them but they think they are above the law

[toofiegap]

quick update They phoned me left a voicemail message from some guy at head of dept leaving me a local rate numbder (0207) and sounding very worried asking me to contact them about OFT breakages letting them stew now I have got my phone back, today going to see legals over this after car MOTeed using piggy back acct so they cannot take anything from current acct.

[EBOY]

Sounds like something is getting to them. Perhaps the FOS are starting to question their tactics. I have a case number but no further progress in regard to my FOS complaint.

[toofiegap]

Not sure about if it was the FOS as they mailed me basically telling me JAck at all have now to wait until monday for legal stuff as Car failed MOT anyone know a good welder LOL ah well exercise will do me well for walks as I have a few errands to run also. Might write to my bank also to have money refunded see them charge me with fruad and jail me will let you all know what happens.

[toofiegap]

http://www.smarta.com/advice/general/errol-damelin-wonga

 

interview with the founder

Edited July 25, 2010 by toofiegap

[toofiegap]

quick update and question. Seems that when someone tries to batles these legalise loan sharks all the bodies FOS etc seems to suck through their mouths and run a mile. any ideas where alse go take this

[EBOY]

the independent assessor

 

The Independent Assessor

PO Box 35738

London

E14 9YU

 

The above would be the next step to complain about the FOS's service. Might be worth trying to find out the number of complaints against a certain company under the terms of freedom of information.

[toofiegap]

will try that one Ive sent yet another mail to errol to see if he replies yet again I have a feeling that they will just ignore me totally in the hopes I will go away. The ironic thing is I never have or ever said that I will not pay this back I just want something done about the vile e mails and and the interest stopped and a repayment set up on what I can pay not what they demand.

[toofiegap]

update finally after nagging them over no reply I received a response saying that they are consulting thier "lawyers" over the oft and telling me in a seperate mail basically they can reply when they like with a FOOTNOTE ADDING WHEN ARE YOU GOING TO SEND YOUR FINANCIAL CERCUMSTANCES I told them the same when I am ready and worked all prorities out

[EBOY]

debt collection is barker lowe.

they will have to tell you if they have passed it to a real collection agency like gothia.

[sillygirl1]

You must NOT send them a list of your other creditors nor fill in an Income and Expenditure form, it is not a legal requirement until they take court action against you. It is yet another scare tactic.

 

If you DO do an I&E form use the CAB one as it is less 'comprehensive' than some of the dodgy ones I've seen and coming from them should have an impact.

[beresford3]

I have had a really bad eperience with WONGA!

I had a loan with them which was great but 3 days before the repayment was due i had a bank message stating that fraudulent activity has been noticed on my account and that a large sum of money had been withdrawn so they cancelled my visa debit card, with this i emailed wonga stating what had happened and that i wouldnt be able to pay my extension fee wich i intended to do for this month from the start and i asked them if they could wait 3 days for the 90 something extension fee and all they did was send an email saying to pay the amount in full direct to their bank before the due date, considering they are pay day loans and due on my pay day i thought this was stupid. anyway my nan put some of her money in my cash card account that i used to pay wonga once with but took it off primary card and my nan said that she can lend me the extension fee on the monday out of the money she put in my bank on the thursday before so i said great.

the next morning i checked went to my bank to get the money and found out all what my nan had put in plus the extension fee i saved for another payday company had gone! i went mad i phoned my bank and found out that wonga without asking debited my card and took 2 small payment and a big payment!

this has destroyed my life as i get paid monthly and i have had no money to live on and i couldnt pay my extension fee to another company which has resulted in the interest getting out of hand and on top of that wonga is increasing their interest at around £50 per day as there was only enough to cover half the loan in the bank when they took it!

they would not even return any of my calls and i wasted at least £20 credit on hold everytime but to cover that they hadnt returned my calls they would try ringing me when i was in work and they new i was in work as i told them!

 

so basically because wonga didnt take into consideration my situation and couldnt wait 3 days for my extension fee which would have left my life normal, i am now in debt with my rent and payday uk and wonga plus have had nothing to live n for the last 3 weeks.

 

I now hate this company with a passion and would love to meet the people who recked my life in person so i can give them a piece of my mind. hiding behind closed doors is all they do.

this company shouldnt be allowed to carry on but because of the amount of money they are making and the awards they are winning the government wont do anything about it! we just have to live with being done over!!!

 

After taking a loan out with wonga because of certain circumstances the payment didnt go through as expected.

 

They decided to dip into my account and take little amounts then a huge chunk all on the same day I complained about this as this has left me with bounced council tax and mortgage payments bank charges etc. I went online to thier live chat and spoke to a girl who was of very little help at all. she just kept telling me to call or e mail to set up a payment plan (why should I when they have already ripped me off.

 

I E mailed them with My complaint and awaiting for a reply but not holding my breath (will keep you updated on this) I myself am going to blow them out the water as if they dont respond to the complaint I am going to take things to the top to stop others being ripped of by these people who I can only describe as Loan sharks.

[devalle]

To be fair, if you take out a loan and don't pay it back on time, the small (well, tiny) print does tell you what they will do to get their cash back. Every time I see someone ranting about Wonga, calling them thieves and rip-off merchants, it's ALWAYS someone who took out a loan then didn't stick to their side of the agreement. Of course they are going to take steps to get their cash back from you if you don't pay on the due date. For every complaining non-payer I've seen post about how bad Wonga is, I've seen others from customers who pay back on time talking about how good Wonga have been. I'd suggest reading the small print you get with your loan before risking not paying it back and having your bank account emptied.

[26072004]

another 1st poster defending a payday loan company.

 

you obviously work for Wonga so not many people will take any notice of what you say.

 

having said that its true charges and fees are in the terms and conditions and most of the people of this sites problems have come about by taking multiple paydays loans, a problem of their own doing no matter what the circumstances.

 

however, Wonga make it very easy to obtain this money with little or no checks and when people admit they have a problem receive little or no help from the company execpt to be told you must default 1st (rip off procedure to add interest and fees to the loan - the OFT should really really look in to this practise).

 

they are then hastled, bullied and threatened by Wonga and their agents to pay back what can be up to 10 times the amount borrowed in the 1st place.

 

Payday loans work fine for most, but god forbid you ever fail to pay one back on time.

Edited April 15, 2011 by 26072004
spelling as usual

[devalle]

Yes I am a first poster but I have been following the threads for some time. No I don't work for Wonga but I do use them. And I am only defending them as they are the only one I have any experience with. I'm not defending their actions when someone doesn't pay on time, just pointing out that if you pay the cash back on the day you tell them you will, the system works smoothly enough. Funny how every time a positive post appears, the poster is accused of working for the loan company and their comments largely ignored. If you can manage your finances well, but need a hand now and then, and know you will earn enough to pay it back on the day you choose, then I think Wonga is a really good option.

[26072004]

but this is not the place for a well done Wonga, arent they brilliant post.

 

The majority of posters here have been treated very badly by Wonga.

 

You could always start your own forum about how great they are, but people visiting this site do so because they feel agrieved by their treatment.

[toofiegap]

if they are so good then why oh why after I threaten to publicy shame them they backtracked and in the end compensated me with a grovelling letter and goodies they knew there were in the wrong and it took me to proverbily (think thats the right spelling LOL) kick them in the rear end and threaten them back to get anywhere PDC are no more than legalised loan sharks and I hae them with a passion along with estate agents (well one very well known one) benefit staff who don't know hier rears from thier elbows My advise to everyone is keep well away from them don't use em and hopefully they would all sink without a trace.

[Cadbury1879]

I would love to kick wonga into touch,

but to be fair posting up that unless you slag them off, your not welcome on cag is not right either.

I am not a new poster and have fought my battles with various organisations.They see a gap in the market and exploit it.In my case no surplus money, no credit cards, no access to borrowing whatsover.Ask Mum at my age a noo!!

Wifes Car MOT will have to find extra from somewhere.

So will apply to them, no doubt, and pay them back as soon as I can to reduce the terrible intereast.

I have extented on occassions with no problem.

[Delboy01]

To be fair, if you take out a loan and don't pay it back on time, the small (well, tiny) print does tell you what they will do to get their cash back. Every time I see someone ranting about Wonga, calling them thieves and rip-off merchants, it's ALWAYS someone who took out a loan then didn't stick to their side of the agreement. Of course they are going to take steps to get their cash back from you if you don't pay on the due date. For every complaining non-payer I've seen post about how bad Wonga is, I've seen others from customers who pay back on time talking about how good Wonga have been. I'd suggest reading the small print you get with your loan before risking not paying it back and having your bank account emptied.

 

Where is the Clown smilie when you need it????

[toofiegap]

if you had read the thread then you wuld have seen I wanted it rolled over just a couple of days until the funds were in they chose to ignore me then when I complained was threatened in a bullying manner then when press got involved they backed off admitted it was wrong and compnsated me and apologised they had infact taken the oan amount out in dribs and drabs then decided to add extras with no ggod reason 5.00 per day when I asked specifically for the account to be put on hold so it could be investigated being told no Lied to by an agent there who wished me to call to discuss the complaint about oft breakages then tried to threaten and bully me is that a way for a company to operate you tell me.

[Delboy01]

How did the press get to know??

[toofiegap]

[email protected]

 

he got it all rolling then one show was interested but didn't go ahead

 

money magazine did a peice back in november independant interviewed but didn't get in but it was all enough for them to back off

Edited April 16, 2011 by toofiegap
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