buy as you view help required

[debt4get]

have a tv and laptop with buy as you view, laptop is broken..but covered for accidential damage which is taken out of tv money 28 quid every 8 weeks..the collector and the office has told me that i cannot have it repaired until the arrears which are owed due to box being broken into when on holiday (unfortunately it was my family member who did it) are paid..can they do this? or is there some way i can force them to repair the laptop which is unusable..and i am paying the money that was missing from the box

[BAYV]

Hi there,

 

My name is Becky and I work at Buy As You View. I am sorry to hear that you are experiencing problems with your laptop and the damage to your meter has resulted in a delay to fixing it. It is true that we are unable to repair the laptop until the monies due on the account are up-to-date. However, we are more than happy to discuss your repayments to help you get back up to date. Once your account is up to date, we will then be able to ensure that your laptop is back in working order.

 

As you will appreciate, we can not discuss the details of your account on this site but if you would like to email me at [email protected] we will be able to get in contact with you personally to get your payments on track and your laptop sorted.

 

I look forward to hearing from you; together we can resolve your situation.

 

Warm thanks,

Rebecca

[hazeleyes68]

have a tv and laptop with buy as you view, laptop is broken..but covered for accidential damage which is taken out of tv money 28 quid every 8 weeks..the collector and the office has told me that i cannot have it repaired until the arrears which are owed due to box being broken into when on holiday (unfortunately it was my family member who did it) are paid..can they do this? or is there some way i can force them to repair the laptop which is unusable..and i am paying the money that was missing from the box

 

Be careful what you are signing etc , For advise from other customers ex employees theres a good msite on facebook Buy As You View Group ,also do a search at top on Buy As You View ,BAYV and see all threads and posts ,from experience this company are terrible with aftersales etc ,and customer support is disgusting ,dont sign any new agreements with them ,and you will probaly find their accidental damage cover has clause to prevent replair /replacements in certain cases .

 

 

Have a look at this thread http://www.consumeractiongroup.co.uk/forum/brighthouse-other-rent-own/247477-calling-all-bayv-customers.html

Edited July 22, 2010 by hazeleyes68
added extra

[MARTIN3030]

Hi there,

 

My name is Becky and I work at Buy As You View. I am sorry to hear that you are experiencing problems with your laptop and the damage to your meter has resulted in a delay to fixing it. It is true that we are unable to repair the laptop until the monies due on the account are up-to-date. However, we are more than happy to discuss your repayments to help you get back up to date. Once your account is up to date, we will then be able to ensure that your laptop is back in working order.

 

As you will appreciate, we can not discuss the details of your account on this site but if you would like to email me at [email protected] we will be able to get in contact with you personally to get your payments on track and your laptop sorted.

 

I look forward to hearing from you; together we can resolve your situation.

 

Warm thanks,

Rebecca

 

 

I seem to recall asking this before,but will do so again.

 

If you could email [email protected] to register your presence here in an official capacity,then we can highlight your user ID in such a way that it enables our members to know that your intentions are transparent,and concerted.

 

In agreeing to this,the CAG expects that the complainant is free,able and encouraged to report on the results of your interventions.

 

That exchanges are not requested nor accepted by the use of CAG personal messenger,and that complainants are not intimidated or pressured into revealing any personal info not relevant to account enquiry,nor pressured into accepting or agreeing to confidentiality conditions.

 

Please email as indicated,stating your position,brief and undertaking that you agree to follow our terms.

 

Perhaps then we can see some acceptance from our members of your presence and expectations here.

 

Martin Admin Team.