Quick CISAS question...

[theeverlastingblink]

Hi,

 

I'm in the process of submitting some evidence to CISAS regarding a mobile phone company. If the supplier responds to this evidence am I allowed to respond in turn or does this initial evidence form a sole input for my part?

[Human Writes]

Hi,

 

I'm in the process of submitting some evidence to CISAS regarding a mobile phone company. If the supplier responds to this evidence am I allowed to respond in turn or does this initial evidence form a sole input for my part?

 

 

Yes you are allowed to reply, however, you will need to put forward all relevent evidence with your application, the company then has 14 days to defend the claim.

 

After the company has defended the claim, assuming they don't choose to settle it, you will be notified by CISAS and sent a copy of the defence and any evidence submitted by the company.

 

You are allowed seven days to comment on the defence, however, you are not allowed to raise new issues in your comments you can only comment on the companies defence.

 

You can usually only submit new evidence with your comments if the adjudicator specifically requests that you do so, so if you plan to rely on any evidence make sure it is included with your claim as you probably will not be allowed to introduce it at a later stage.

[theeverlastingblink]

Ok, perfect. I think I have everything I need but stupidly didn't send a Subject Access Request so don't have a full understanding of what they have on file but I'm confident that my complaint will be upheld*

 

*Hopefully!

[Human Writes]

You could always ask CISAS to withdraw the claim tempoarily whilst you gather additional evidence, they are usually pretty reasonable.

 

Remember also though that the company has a duty to disclose relevant information to CISAS, they will probably submit things like copies or your bills and account notes as a matter of course if they are relevant.

[theeverlastingblink]

I think I should be OK to proceed. It's a black and white, 'I said, they said' and I should already have enough to back it up. Time will tell though!