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    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
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    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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Reporting Wescot to Company House?


Guest HeftyHippo
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Guest HeftyHippo

I have a demand from Wescot, the first from them.

 

Their letter doesn't give their registered number or office, but it clearly states they are a Limited Company.

 

I've seen it mentioned on here about DCAs that don't comply with statutory requirements for Ltd Co's

 

What's the procedure for reporting them? I assume it's Companies House, is there any specific department or is there an online way of doing it?

 

Has anyone done this and what was the result?

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I enquired of Companies House about breaches of the Companies Act with a bank not putting their registration details on business letters. The Act definitely says that information must be there. They replied they didn't know and would ask their legal department - and that is the last I heard of them. Useless, like all the regulatory authorities.

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Guest HeftyHippo
I enquired of Companies House about breaches of the Companies Act with a bank not putting their registration details on business letters. The Act definitely says that information must be there. They replied they didn't know and would ask their legal department - and that is the last I heard of them. Useless, like all the regulatory authorities.

 

Not like you to be put off the scent of blood so easily!

 

does it list there consumer credit licence

 

No.

whole load of strange numbers up the side of the page which look like form/stationery reference or something but nothing with any title/prefix in front of it. Certainly the words "Registered" "Licence" or anything suggesting any registration or licence is held are absent.

 

Nearly half the page is a bank payment slip, and there is no information required by Companies House either above or below the slip. The words Wescot Credit Services Ltd are printed a couple of times.

 

It should be fairly easy to report them, there is no excuse for it. I have another from a bank that also doesn't bare any info either.

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Guest HeftyHippo

Thanks broken arrow.

 

another couple of complaints to make. (sigh)

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I wasn't put off Hippo - you should know me better than that!:lol: I used it anyway to frighten the Bejesus out of them! I haven't hear a cheep from them since and that was 3 years ago.:D

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I enquired of Companies House about breaches of the Companies Act with a bank not putting their registration details on business letters. The Act definitely says that information must be there. They replied they didn't know and would ask their legal department - and that is the last I heard of them. Useless, like all the regulatory authorities.

It is a criminal offence for it not to be there on all documents and forms.

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I know that Vint and I wanted it confirmed but the staff at Companies House didn't know. They said they were referring it to their legal department and disappeared. As I said, useless. They all are - the FOS, ICO - they don't know anything about consumer law.

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"However, your company letterhead and order form need to follow several legal requirements. If you fail to implement these then hard work and vital cash will have been wasted.

Thankfully the requirements are simple. They also vary by the type of business run.

If you are a sole trader you can trade under your own name or you can choose a different business name. If you choose a business name that is not your own name, you must include your own name and the business address on all letterheads and order forms.

 

If you are a partnership business your letterheads, order forms, receipts and even invoices must include the names of all partners and the address of the main office. If there are many partners then it is also acceptable to state where a list of partners may be found.

 

If your company is trading as a limited company the letterhead and order form stationary (whether printed or electronic versions) must include:

  • Your full registered company name
  • The company registration number and place of registration
  • The company registered address and the address of its place of business, if different
  • There is no need to include the names of the directors on the letterhead for a limited company, but if you choose to name directors all directors must be named"

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Details of registered office etc to appear on company websites and e-mails by 31 December 2006

A little noticed amendment to the Companies Act 1985 will shortly come into force requiring a company's website and e-mails to include the same details as are required for its stationery. Draft regulations are available on the DTI website at http://www.dti.gov.uk/files/file35183.doc (though at the time of writing some of the references to sections of the Companies Act 1985 appear to be wrong).

On 31 December 2006 all companies will have to ensure that their websites, business letters and order forms (both hard and soft copy) contain the company's full name in legible characters and its place of registration, company number and registered office – in other words, the details which currently appear on the company letterhead. Companies and their officers are liable to a fine if they are in breach of these provisions.

So before New Year's Eve you need to ensure that somewhere on your website you have these statutory details, and that they appear on all hard and soft copy business letters and order forms. Rather than worry whether an e-mail sent by a company amounts to a "business letter" or not, it will be advisable to ensure that all e-mails sent on company business contain these details in the standard rubric at the end.

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I know that Vint and I wanted it confirmed but the staff at Companies House didn't know. They said they were referring it to their legal department and disappeared. As I said, useless. They all are - the FOS, ICO - they don't know anything about consumer law.
I thought I recalled you going down this road before.
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Guest HeftyHippo

Thanks Vint, I was sure it was a criminal offence. As said above, I have a letter from Wescot and a letter from a bank that don't contain the details. I reported the matter to the bank and said I was minded to report it, but they haven't responded. They printed the latter on plain paper not a letterhead so it is likely to be a mistake (but they should've spotted it and not sent it out)

 

Wescot on the other hand sent out a template letter that obviously doesn't have the details and so is probably breaking the law many times over, and quite deliberately.

 

It would be nice if Co House made reporting this kind of offence easy. As it is I'll look them up and see if they have an email to send it to rather than the post

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Guest HeftyHippo

Well, contacted Companies House and they've told me they'll investigate if I give them the details.

 

Copy of offending letter emailed, and acknowledged. Now just to wait and see

 

CH contact details, inc email:

Contact Us

 

details required to be shown and consequences of not doing so:

Trading Disclosures

 

Apparently, "for anyone who has business with a company":

 

Q. Can I request company's information in writing?

A. Yes. From October 2008 a person may request in writing information from the company it deals with including; the address of its registered office, any inspection place and the type of company records kept at that office or place. The company must send a written response to that person within five working days of the receipt of that request.

 

Another way to torment lowlifes...

 

I think when I send prove it or go away letters, I'll add another couple of lines at the bottom...

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  • 2 weeks later...
Guest HeftyHippo

oh, well, an update.

 

CH asked for copies of all the paperwork, and discovered in small print, on the BACK of the paper, the required details. Easily overlooked as it was under all the gubbings they put on about how to pay, etc. (I simply glanced at the back, saw it was 'how to pay' and ignored it)

 

CH tell me the there is no prescribed format for the info as long as it is displayed. So, I imagine they can stick the info anywhere in any size or colour as long as its there. Not withstanding the fact that a person with reasonable eyesight may not be able to read it. So, howabout grey text on white paper, font size 8pt?

 

Shortsighted piece of legislation if you ask me. But at least CH responded in a few days. Information Commissioner's Office should take note.

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Guest HeftyHippo

exactly Vint. I genuinely didn't see their company details because it was in the MIDDLE of a load of other stuff: the top of the page was full of payment gibberish, Direct Debit guarantee etc; the bottom was the rear side of a bank payment slip and intended to be cut off. In between, (as CH said, 'just above the Alliance and Leicester logo') is their details. Half way up the REVERSE side of a letter head, in amongst other text? Could you put it in a less obvious place? Couldn't be trying to hide it could they? But, according to CH they are allowed to do that. Plain Stupid.

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