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    • Creditors Name / Brand Acct Ref POD Balance Received (£) Claim Admitted (Y/N) Cabot Financial IVA 33749505 642.90 Y Cabot Financial IVA 35707961 8,162.07 Y Direct Legal Collections Q5180215 0.00 N Direct Legal Collections Q5185144 0.00 N Ee 157920642 0.00 N HMRC VAS JN434119D 0.00 N Lantern UK IVA M6152941 284.68 N Lloyds Bank IVA 6288 2,692.00 N Lloyds Bank IVA 30963530231568 5,596.00 N Lowell Financial 300092756 1,014.00 Y Lowell Financial 294767660 228.00 Y Lowell Financial 274783943 1,538.00 N Lowell Financial 241096338 1,343.68 Y Lowell Financial 280654617 22,446.00 Y Lowell Financial 264807132 1,189.00 Y Lowell Group 263221038 246.00 Y Perch Capital E0QZ6R22 0.00 N Zopa IVA E04E25C3B7434C8361 0.00 N Total Unsecured Creditors 58,978.33 Total SOA Claim 58,692.00 Fees and Costs £ £ Fee Type Proposed Approved Nominee Fee 1,900.00 1,900.00 Supervisor Fee 1,750.00 1,260.00 Disbursements 0.00 31.00 Adjournment Fee 0.00 0.00 Dividends Approved Dividends at first MOC (p in £) 8.87 Revised Estimated Dividend  (p in £) 8.83 Total Dividends Paid to Date (£) 276.29 Dividends Paid to Date  (p in £) 0.78 Case Details Income and Expenditure Reviewed N Arrears (Y/N) N Value of Arrears (£) 0.00 Current Balance at Bank 185.72 No. of Months Arrears 0 Original Duration of IVA 60 Payment Break Agreed (Y/N) N Current Duration of IVA 60 Breach Notice Issued (Y/N) N Subject: Request for Settlement Proposal Due to Changed Circumstances   I am writing to discuss the current status of my Individual Voluntary Arrangement (IVA), now in its 36th month. Following a recent income and expenditure review with a debt charity this morning, it has become clear that my financial situation has deteriorated significantly, making the continuation of the agreed monthly repayment of £140 unfeasible.   The primary reason for my financial hardship remains the ongoing health challenges faced by my two Sons, which have necessitated frequent hospital visits and medical care since 2017.    As a result, my employment opportunities are limited, and I am self-employed with Uber Eats to accommodate their medical appointments, hospital stays, and monthly infusions.   It is crucial to highlight that pursuing Debt Relief Orders (DRO) or bankruptcy would not yield any additional funds for creditors, as I reside in rented accommodation and possess no other assets or savings.   Furthermore, I do not foresee a change or improvement in my circumstances in the foreseeable future due to the long-term nature of my children's health conditions, and the health issues I am now suffering for to the stress of this IVA.    I have faithfully maintained my IVA payments for 36 months without missing a single installment. Regrettably, my situation has become increasingly untenable, leading to depression, anxiety, and suicidal thoughts related to the financial strain of the IVA.    To avoid defaulting on payments, I have resorted to borrowing money from friends and family, resulting in a further deterioration of my health and consequently even more debt which is definitely not the solution I expected from you.   Based on my recent income and expenditure assessment, I am currently experiencing a monthly deficit of approximately £650 due to the escalating cost of living. Therefore, I respectfully request that you propose an early settlement to my creditors, based on the payments made to date, taking into consideration the exceptional circumstances surrounding my children's health and my own mental well-being. My wife too is unwell and unable to work leaving me to look after them all with zero support from the government or council.    If it is not deemed appropriate to request an early settlement, I will have no alternative but to cancel the IVA and manage my creditors directly.   Additionally, I must convey my dissatisfaction with the service provided by Creditfix, to whom I have been referred from Hanover. The level of service at Creditfix has not met acceptable standards, and I feel confused and unsupported throughout this process. Despite my worsening situation, Creditfix has shown little interest in understanding my circumstances and instead has pressured me to increase payments. Your last email requesting modification and an increase in payments clearly demonstrated to me that you have no interest or concern for my family or my welfare and are our solely to get what you as much as you can, giving zero regard to my situation.    Lastly, I want to clarify that I have exhausted all avenues of financial support, and I do not have any friends or family who can lend me further funds to cover the outstanding amount on the IVA.   I appreciate your understanding and assistance in this matter. Please advise on the next steps and provide any necessary documentation to facilitate the negotiation of a settlement with my creditors.   I have attached a copy of my latest income and expenditure form that I completed this morning that shows how struggling I am right now and can't afford to pay this any longer.    Thank you for your attention to this urgent matter. I eagerly await your response.   Yours sincerely,
    • No because telling a story in your statement chronologically it would be out of run sequence. 
    • I have just sent my IVA company the following letter in going to wait to see it credit fox accept my request to put to my creditors or request to accept payments so far as my full settlement but I suspect credit fix will try they're best to avoid that happening - I'm confident the credited will agree but getting credit fix to agree is another story.    I have today sent them the following letter and if they don't accept I'll stop the agreement and ignore and on that instance plese help me clear all my issues guys as I'm sure I'll need lots of help to get the likes of lowell and Cabot of my back.    I do know that most thus debt was taken out around 2009 and 10 and some in 2015 meaning the original debt are all. Over 6 years for sure and I hope you guys can guide me how to deal with them now  firstly below is a list of all the creditors with amounts and some are duplicate and then followed by the letter I just sent to iva company 
    • I see CEL accepted all the stuff about you being a genuine customer and offered to settle the matter for £20. What was your logic for refusing their offer of settlement? I'm not saying you were wrong, we have plenty of cases where motorists have quite rightly told the PPCs where to stuff their £20 offers.  Just interested in your reasons for making the decisions you have been making about your case.  
    • Because its not connected to this claim.....Ideally if you had received the claim you would have requested information pursuant to CPR 31.14 and a CCA request for the agreement. DSAR only reveals your personal data held which would be minimal with the this claimant. You can leave it in if you desire but it adds no weight to your statement.   .
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Boots RLP Civil recovery Very aggressive


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I was recently caught removing the plastic wrapping on a bottle of aftershave in boots, with a friend who took the aftershave out of the store without paying, along with a second bottle which I did not touch.

 

As soon as we left the store, 4 security guards grabbed us, we were taking into a back room, the police were called but they said because of our clean records they would let us off, yet after they had left the security staff made us fill out a civil recovery form, and told us we must write a letter of apology to the store.

I sent the letter the next day to them.

 

About a week later I received a first letter from RLP. Explaining the costs of the aftershave (28 GBPounds per bottle), and they expected us both to pay for both the bottles each, despite stating that the store had recovered the battles.

 

About 2 weeks after that they sent a second letter arrived, they now said because of other costs I must pay them 137.50 GBPounds, or about 100 GBpounds if I could pay in the next 31 days.

 

I did not make a payment, as I'm an A-level student without an income, not even EMA.

 

After the 31 days, I received a letter saying I had 14 days to pay 137.50.

 

After the 14 days had passed they are now saying my credit will be ruined, and I owe them 137.50 but it will increase by 5% annually.

 

I havn't heard anymore , but it's been about 14 days now.

 

 

I'm worried about data protection, I want the security recording and I want them to stop sending letters.

 

Any ideas?

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the police were called but they said because of our clean records they would let us off, yet after they had left the security staff made us fill out a civil recovery form, and told us we must write a letter of apology to the store.

I sent the letter the next day to them.

Any ideas?

 

Just out of interest, because I'm unfamiliar with the RLP area, how were you actually made to sign something?

 

Did the police turn up and say you'd be let off? Or was it the Boots folks saying you'd be let off?

 

Also, you say you're an A-level student, I assume that means you're probably under 18? Can anyone comment on the validity of contracts signed by a minor?

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  • 2 weeks later...
Guest Old_andrew2018

Hi

Please send a PM to JonCris, please remember to include a link to your thread, he will advise.

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First off, if this were me, I would not have signed a thing. They cannot do anything with no details. After that I would have quoted that being kept inside the store was false imprisonment, and if the police wanted to arrest me, then I would go willingly, they still wouldn't get so much as my first name.

 

It's also a grey area as to the powers security guards have. My partner says if they lay a finger on you, that is classed as an assault. They do not have the power of arrest, that is reserved only for the police & agencies working with the police such as FBI, CIA etc, regualted government authorities, not private security. Private contractors & store guards do not have these powers, and are as liable for their actions as any tom, dick or harry.

 

Do not make a payment, as soon as you start paying, the 'costs' will go up and up. It is a [problem], and should be treated as such. The letters you are getting are computer generated and designed to frighten you into paying. I doubt a human being even knows who you are.

 

You could find out if you could make a freedom of infomation request to boots for the security footage, although your likely to be fobbed off by 'it's been erased' etc.

 

Also, why did your friend walk out of the store without paying for the item?

Edited by The Chez
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Since when did the FBI and CIA have the power of arrest in the UK?

 

I was just mentioning some of the agencies that have this power, not what country they operate in.

 

Have you come here to be petty or to help the OP? Also, these agencies do work with our police from time to time to apprehend/help remove globaly wanted criminals & terrorists.

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Security guards CAN arrest a person, but they must have good grounds to suspect a crime has taken place AND that the perpetrator intends to flee the scene
They must have more than suspicion - The power to arrest on suspicion alone is a power that only a police constable has (and various other officers of the law, such as HMRC etc).
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They must have more than suspicion - The power to arrest on suspicion alone is a power that only a police constable has (and various other officers of the law, such as HMRC etc).

 

Incorrect A security guard can arrest a person based on the suspicion that he HAS committed whereas a police officer can arrest if he thinks an offence is about to be committed

 

The security guard acts reactively whereas the police officer can act proactivley

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That aside, some people posting in this forum, talking about RLP, did actualy steal, or hang around with theives, what do they expect to happen? The OP still hasn't explained why their 'friend' took the aftershave out of boots without paying for it.

 

At the end of the day, we do have rights yes, but stores also have rights to protect. Nobody has the right to steal anything from anyone, big company or a garden gnome from the old lady down the road. RLP isn't the best way to deal with theives, personally I think people caught stealing should face criminal charges levied only by the police, not by credit companies.

 

If you don't agree, thats fine, and for the record I am very, very against RLP and the stores that use it. Boots should be ashamed at how they treat customrs as criminals before they've done a thing wrong, what on Earth would Jessie Boot think?

 

Boots also STILL test their products on animals, when a lot of other companies have abandoned this.

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They must have more than suspicion - The power to arrest on suspicion alone is a power that only a police constable has (and various other officers of the law, such as HMRC etc).

 

Incorrect

 

They do arrest on suspicion which is why 'suspects' are known as suspects

 

They have to have reasonable grounds to suspect a crime has already been committed whereas a police officer can arrest if he has reasonable grounds to suspect a crime is about to be committed

 

Reasonable grounds would be either what he witnessed or based on what he was told by other persons

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Incorrect

 

They do arrest on suspicion which is why 'suspects' are known as suspects

 

They have to have reasonable grounds to suspect a crime has already been committed whereas a police officer can arrest if he has reasonable grounds to suspect a crime is about to be committed

 

Reasonable grounds would be either what he witnessed or based on what he was told by other persons

 

How do you know all this?

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That aside, some people posting in this forum, talking about RLP, did actualy steal, or hang around with theives, what do they expect to happen? The OP still hasn't explained why their 'friend' took the aftershave out of boots without paying for it.

 

At the end of the day, we do have rights yes, but stores also have rights to protect. Nobody has the right to steal anything from anyone, big company or a garden gnome from the old lady down the road. RLP isn't the best way to deal with theives, personally I think people caught stealing should face criminal charges levied only by the police, not by credit companies.

 

If you don't agree, thats fine, and for the record I am very, very against RLP and the stores that use it. Boots should be ashamed at how they treat customrs as criminals before they've done a thing wrong, what on Earth would Jessie Boot think?

 

Boots also STILL test their products on animals, when a lot of other companies have abandoned this.

 

I agree & that's why we have a police force & a criminal justice system

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Cos I does;)

 

Sorry I couldn't resist

 

 

Just wondered thats all lol, nothing bad meant.

 

I do feel though that some people posting on this section need to rethink who they hang around with though. If I was hanging around with a theif, and they did it while I was with them, they'd never be coming within 1000 foot of a shop with me around again.

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Chez the problem is that even when some admit to theft it's found on questioning there was no such thing they have just been made to think they have committed a crime when they haven't In many cases there is no intention to steal it's often just a mistake either way there has to have been an intention to steal before it meets the burden of proof

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Incorrect

 

They do arrest on suspicion which is why 'suspects' are known as suspects

 

They have to have reasonable grounds to suspect a crime has already been committed whereas a police officer can arrest if he has reasonable grounds to suspect a crime is about to be committed

 

Reasonable grounds would be either what he witnessed or based on what he was told by other persons

I stand corrected.

 

Section 100 of SOCPA adds Section 24A (1) (b) "anyone whom he has reasonable grounds for suspecting to be committing an indictable offence".

 

The test would be as to what constitutes reasonable grounds.

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Correct

 

Let me give a you a scenario Chap buys cassette remains in store whilst his friend completes her shopping. Leaves store followed by store detective who assumes on seeing the cassette in the chaps hand it's been stolen. Calls police who acting on the information of the store detective & despite his protestations of innocence arrest him in a nearby cafe & take him to the nick. 2 hours later he's released when the assistant who sold the cassette phones to confirm it had been paid for

 

Also I should mention that by the time the police arrived he had thrown the receipt away

 

What do you think happened next?

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