what ever happens

[xc59]

Hi every one, I have the same problem with them, I was moving home and by accident foul the TV on the floor, on 21th of feb they took the tv to repair it and 2 days after i had a sms say we have all the parts for ur tv and in 2 weeks time we will bring it back to u. on 12th of march they brought the tv back unrepaired!!! same condition, even the driver was surprised. he took it back again, i phoned the tech guys support on monday the 15th and they told me within 72 hours some one will call me, friday the 19th i called again and they said someone will call me monday or Tuesday, and today morning 8:00 someone brought the TV back again same condition AGAIN!!!!!!

I called them and they said my claim is gone to claim department, I went to currys store same thing happened, they called them from currys and told me that they are investigating my claim! i am so angry because it is over 28 days and the tv is been 2 times delivered back to me, and now investigating my ass!!!

I paid £200 extra in 2007 for a tv worth £850 to insure it and now after 4 weeks have to wait to see if they will accept my claim or not!

Can you tell me what I should do!

Thanks

[labrat]

ok going to the claim department means they are trying to place your claim as missuse rather than accidental damage

 

the good news is they have to prove this by demonstrating how the damage differs to the accident that you reported

 

the even better news is that you should get a letter refering you to "garry perriment" at the claims department.

 

this handles all appeals, the important thing is to write an account of exactly what happened as the workshop will not have had this they will have had a 30 character discription which ussually just says "dropped".

 

write as much detail as possible, for example what corner/edge it landed on, which side it then fell on, how far it fell, what surface it fell on, if it landed on anything. etc

 

they then re-asses as they have taken around 20 pictures that you have not seen, as an aside also request the report sent to coverplan under the data protection act, this will tell you why they have felt to reject it (save money)

 

include a paragraph explaining that unless you get a satisfactory reply to this letter you will issue a N1 and allow the local court to decide on the damage

[xc59]

I have sent a letter 3 weeks a go and gave them a 28 days notice for court, but no sign from them since the time they deliverde the tv back!

what should i realy do? i am so upset no tv for 3 months now!