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    • If it is MCB    National Fraud Database Members | Preventing Fraud Losses | Cifas WWW.CIFAS.ORG.UK A range of organisations use the National Fraud Database to share data on confirmed fraud cases, preventing over £1 billion in fraud losses every year.   They are on the register  
    • Hi @LilMissM   I guess you could call me our resident CIFAS Specialist - Personally have been through all of what you have and now have come out the other side when my marker fell off in May 2023. For a start Monzo may close your account but as I had a Marker for App Fraud (Vodafone ended up making a whole hoohah of the account I had with them) - I was with them and still am from Oct 2017 till today. And not once did they close my account. I actually spoke to a couple of current account providers at the time that I had accounts with - Nationwide and Barclays - Told them what was going on and provided all the evidence to them. They advised they may do so but it was highly unlikely now that they understood why it happened and what I was doing to fight it.    Anyway - On to your marker. MCB is My Community Bank?  I can say to you that on experience that On Monday you can be on top of the world then on Tuesday you whole life changes in a flash of an eye. Suddenly you cant pay your bills, Work isnt feasible and you are left with no other choice but to scrape by.  If this has happened to you, then join the club.  - Why is this important? Well Financial institutions get one whiff of potential fraud and you are guilty without a chance to respond. You found out the hard way   If it sounds like I'm waffling, I'm not - Its important to your issue. They have deemed you guilty by the fact that no payments have been made and potentially entered into a loan agreement knowing looking not to pay (Although thats how it may appear, there will always be factors against that)    First off - Questions - What Category of Marker do you have? If unsure, check my signature for a Credit File Guide which will tell you all you need to know about what Categories apply.  - When did you raise the complaint? They will have 8 weeks to respond. More on this in a mo.  - Do you have Correspondence / Audit Trails of communications showing that you were in severe financial strain due to an event AFTER you took the loan?   My next suggestions, Send this complaint to the CEOs office - CEOEMAIL.COM Let them make the decision as per the Complaint Procedure. Then if they refuse to remove the marker. take it to the FOS who can force the company to remove it if found in favour.  Some companies do need a slap or 2 once in a while to bring them down a peg. You could be looking at this right now.   
    • Other case law relied upon " On other record of reasons "
    • Page 2 – document 10 and 11 – you should include the fact that it is a Law reform commission report. Best to give it its full name if you can I suggest that you move paragraph 10 up to the first position – paragraph 5 and move everything down. I think other than that – it is good to go. I suggest you don't bother to do any more drafts. Simply rearrange the paragraphs as I suggested above then the title of the documents that you are relying on in the index page. Send it off and post your final version here so that everybody can see. I'm sorry about the delay. Thanks for reminding me
    • I have recently found myself in financial difficulties and with the help of forum members in another thread regarding this, I think I can get myself sorted. My query here is how to deal with a Cifas marker that has been logged against me by one of my creditors for "evasion of payment". Admittedly yes I did get a £5000 loan with them and have not paid any payment but at the start of the year, which is when the loan landed, I realised I was going to be struggling to repay that and other debts and I contacted MCB to ask if there was any way I could extend the loan from 24 months to 36 months. I explained my situation and that I was going with a DMP and asked them if they could help me with this. They did not reply. I then emailed them again a month later explaining that my DMP was going ahead and could they confirm that the direct debit was indeed cancelled. Again, they did not reply. The DMP fell apart and so did everything else thereafter. My bank withdrew my overdraft and said I could not stay with them (I thought initially that it was because of the DMP) so I opened another account (Starling) and set up all my direct debits etc with the new bank. A month into being with the new bank, they contacted me and said they were closing my account in three months. So I started applying for other basic accounts and every single one of them either refused or revoked.  Through the help in the other thread, I requested a SAR from Cifas and discovered that I have this marker against my name for "evasion of payment". I have logged a complaint with MCB on the advice of other forum members, but my query really is do you think the marker is fair given that I did ask them for help and I did explain that I was going to be struggling financially to repay the loan over the original two years, and is there any way that I can get it removed? I fully admit that I have yet to make a payment to them and I suppose in my naivety and panic I thought if I emailed them early on they could extend the loan and help me out, but they didn't even reply  I did manage to open an account with Monzo before the marker was in place, but I am very concerned that if Monzo do what Starling did, I will have no bank account to pay my bills or get my wages paid into.  Realistically based on the information I have given here, what do you think my chances are of getting this marker removed? Any help/advice on this would be greatly appreciated x
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Another one for you Dotty.

My letter from cabot and the noa from opus are both dated the same day, so methinks this is not a genuine noa from opus, but one my up by cabot on opus letterhead?

Is that the case for you??

 

Anyway, I'll compose a letter to both tonight under cputr 2008 asking who owns the debt and when the transfer took place.

I'll inform you asap of any reply.

 

We got these letters too. But did you notice the letter from Opus is just a photocopy, what happened to the original - looks like a mock-up? I think they enclosed this letter to pre-empt any queries. And it's misleading, Opus referrs to 'acting on behalf' but Cabot states they have 'bought the debt'.

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  • 2 weeks later...

The NOA from Opus say account purchased by Cabot uk who have appointed Cabot europe to administer it. I sent a CCA request to Cabot who today have informed me that they do not have a copy and are going back to Opus to see if they have.Opus have told me they do not have an agreement but I notice interest is continually being added to the account by Cabot.

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  • 2 weeks later...

hmm what a surprise.... no doubt they say that this doesnt stop you being liable for the debt, its just they cant take you to court???

 

What are they saying is there next move or are they expecting you to propose a repayment plan despite this?

 

S.

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They say I should continue to make payments to my account with them while they wait for citi to come up with an answer to mt cca request. Thing is citi couldn't come up with it nor could opus who wrote and told me it was not enforceable as there was no agreement.Sit back and wait I suppose.

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They say I should continue to make payments to my account with them while they wait for citi to come up with an answer to mt cca request. Thing is citi couldn't come up with it nor could opus who wrote and told me it was not enforceable as there was no agreement.Sit back and wait I suppose.

 

Yep, I think I've seen Citi or their DCA's re-construct some agreements but like you say, its a case of wait and see.

 

S.

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If they reconsruct an agreement surely they will have to have something I have signed to back it up plus the correct year it was taken out and the address at the time,

 

No, to make a true copy they'll need something... to reconstruct they just need information they hold in various form to pull together.

 

But yes it'll need to have correct details on it :)

 

S.

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  • 9 months later...

Its been a while since I have posted on here as nothing has really happened until now!

 

I am still waiting for Cabot to supply a reconstituted copy but they have now passed it to Morgans solicitors who have written and I consider it to be a letter before action!

 

Anyone else had this?

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  • 4 weeks later...

Be aware that Morgan WILL take this to court if they believe you to be "easy meat" or ignorant of the law.

 

If you have it in writing from all parties that no-one at any time has been able to locate a properly executed CCA, then you need to make them aware of this and it's unenforceability

 

the NOA is a forgery, they all are, the law does allow them to serve such a document on behalf of the previous owner, but it doesn't allow them to create a forgery.

 

You need to see a clear paper trail covering the assignment of this debt, from the original Creditor right through to Cabot.

 

You also will need to see a copy of the deed of assignment, as previously stated this will be heavilly redacted, but they do tend to rely on a blanket document which covers large amounts of debt that they buyu from whichever creditor and will not in itself link to your individual account.

 

also was there any PPI or charges placed against the account? you need the supporting T&C for the PPI and clarification of the charges.

 

If they are adding interest where in the agreement does it specifically allow for this - they will therefore need to produce an agreement showing such a clause

 

do the figures match up? if not make them clarify how the figures are arrived at.

 

Take a look here for my own experiences with Cabot: http://www.consumeractiongroup.co.uk/forum/showthread.php?225933

 

I eventually used a firm of solicitors and Cabot backed off, this in the end cost about £1k

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