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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Another one for you Dotty.

My letter from cabot and the noa from opus are both dated the same day, so methinks this is not a genuine noa from opus, but one my up by cabot on opus letterhead?

Is that the case for you??

 

Anyway, I'll compose a letter to both tonight under cputr 2008 asking who owns the debt and when the transfer took place.

I'll inform you asap of any reply.

 

We got these letters too. But did you notice the letter from Opus is just a photocopy, what happened to the original - looks like a mock-up? I think they enclosed this letter to pre-empt any queries. And it's misleading, Opus referrs to 'acting on behalf' but Cabot states they have 'bought the debt'.

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  • 2 weeks later...

The NOA from Opus say account purchased by Cabot uk who have appointed Cabot europe to administer it. I sent a CCA request to Cabot who today have informed me that they do not have a copy and are going back to Opus to see if they have.Opus have told me they do not have an agreement but I notice interest is continually being added to the account by Cabot.

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  • 2 weeks later...

hmm what a surprise.... no doubt they say that this doesnt stop you being liable for the debt, its just they cant take you to court???

 

What are they saying is there next move or are they expecting you to propose a repayment plan despite this?

 

S.

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They say I should continue to make payments to my account with them while they wait for citi to come up with an answer to mt cca request. Thing is citi couldn't come up with it nor could opus who wrote and told me it was not enforceable as there was no agreement.Sit back and wait I suppose.

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They say I should continue to make payments to my account with them while they wait for citi to come up with an answer to mt cca request. Thing is citi couldn't come up with it nor could opus who wrote and told me it was not enforceable as there was no agreement.Sit back and wait I suppose.

 

Yep, I think I've seen Citi or their DCA's re-construct some agreements but like you say, its a case of wait and see.

 

S.

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If they reconsruct an agreement surely they will have to have something I have signed to back it up plus the correct year it was taken out and the address at the time,

 

No, to make a true copy they'll need something... to reconstruct they just need information they hold in various form to pull together.

 

But yes it'll need to have correct details on it :)

 

S.

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  • 9 months later...

Its been a while since I have posted on here as nothing has really happened until now!

 

I am still waiting for Cabot to supply a reconstituted copy but they have now passed it to Morgans solicitors who have written and I consider it to be a letter before action!

 

Anyone else had this?

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  • 4 weeks later...

Be aware that Morgan WILL take this to court if they believe you to be "easy meat" or ignorant of the law.

 

If you have it in writing from all parties that no-one at any time has been able to locate a properly executed CCA, then you need to make them aware of this and it's unenforceability

 

the NOA is a forgery, they all are, the law does allow them to serve such a document on behalf of the previous owner, but it doesn't allow them to create a forgery.

 

You need to see a clear paper trail covering the assignment of this debt, from the original Creditor right through to Cabot.

 

You also will need to see a copy of the deed of assignment, as previously stated this will be heavilly redacted, but they do tend to rely on a blanket document which covers large amounts of debt that they buyu from whichever creditor and will not in itself link to your individual account.

 

also was there any PPI or charges placed against the account? you need the supporting T&C for the PPI and clarification of the charges.

 

If they are adding interest where in the agreement does it specifically allow for this - they will therefore need to produce an agreement showing such a clause

 

do the figures match up? if not make them clarify how the figures are arrived at.

 

Take a look here for my own experiences with Cabot: http://www.consumeractiongroup.co.uk/forum/showthread.php?225933

 

I eventually used a firm of solicitors and Cabot backed off, this in the end cost about £1k

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