Lloyds TSB PPI - Can they ever find anything

[Nagasis]

In january I started claiming back PPI from an old TSB loan from 1998.

 

They have 3 times in 2 weeks said they cannot find a loan or any other account with the account numbers I gave them (even though the balance is still being collected).

 

3 times I responded with all account numbers and previous addresses (and copies of letters Lloyds have sent me) and the last one I made a complaint due to their inability to locate a simple loan account.

Well now at least they have found something - but not the PPI or loan.

Today I recieved the letter below asking for a copy of the credit agreement. Isn't it their job to hold on to docs until 5 years after the closure of the account? I wouldn't mind but they never included the £1 fee .

So after 4 letters they are still no further at looking at the PPI.

 

Anyway I responded telling them I cannot forward one and they have had all the information I can provide. I also told them to look harder. I also told them I had requested a copy of the agreement from Lloyds brighton but they have ignored me so maybe they should contact them.

 

Its a good job I can fax them or this ping pong of letters would have took months instead of weeks.

 

Edited February 6, 2010 by Nagasis

[dx100uk]

simple

 

stop payment if as you say you are still paying it.

 

that'll get their attention

 

stupid delaying tactics

 

keep us informed

 

dx