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    • It's better to keep advice on the open forum for everyone's benefit. Maybe you could post up the correspondence in a single pdf document and cover up your personal details, reference numbers and so on? HB
    • Hi on the notice of disqualification it lists the 2 speed offences and marks offence withdrawn? This is for both offences and then the other 2 is the MS90s which I’m fined for and the additional costs. R
    • Hi,    It has taken a while, but I have received an email from Auxillis -  hello, we are not dealing with this claim all we do is log accident for you isnurance - the claim has been passed to your underwriter markerstudy 0344 873 8183 as they are deal with fault cliams ion behalf of adrian flux. thankyou auxillis   I have made repeated attempts to phone Markerstudy in between working from home, struggling for energy and trying to find a cheap car so that I can keep my job (community support worker). Thankfully I have a supportive team and I am being given phone calls to make but it cant last too long. I had a severe migraine over the weekend and also have quite bad whiplash in my neck and back.    I found this in my insurance policy booklet -    Protection and Recovery If the insured vehicle cannot be driven following an incident leading to a valid claim under this section, we will pay: • the cost of its protection and removal to the nearest approved repairer, competent repairer or nearest place of safety; and • the cost of re-delivery after repairs to your home address; and • the cost of storage of the insured vehicle incurred with our written consent. If the insured vehicle is damaged beyond economical repair we will arrange for it to be stored safely at premises of our choosing. You should remove your personal belongings from the insured vehicle before it is collected from you. In the event of a claim being made under the policy we have the right to remove the insured vehicle to an alternative repairer, place of safety or make our own arrangments for re-delivery at any time in order to keep the cost of the claim to a minimum     I do about 20-25000 miles a year with the work I do, I have been getting quotes and putting that I have now have one accident and no no claims bonus and the cheap quotes from similar companies to markerstudy are more than double what i paid last year at 8-900 and aviva is offering 2600 which is simply out of my price range and more than the car i am looking at.  I am starting to wonder if it is even worth going ahead with the claim as i have no one to claim from. I have had no information from any of the enquiries I have made.  I have a full tank of vpower diesel in the car in the impound, i can strip it for parts and probably make what I will be offered by the insurance payout and get the money quicker.  As I have made contact and started the process can I back out, still keep my NCB and a claim free history? Also what happens with my injuries? I don't think there is any permanent damage but my dr refused to see me and just gave me a boat load of naproxen and codeine. What happens in the future if things don't get better and I cancelled this claim? Can you claim injuries off your own insurance because the other guy ran and you cant find him? I have tried to ask these questions off markerstudy but they keep me waiting for nearly an hour then end the call.    Thank you for your time and help.  It is really appreciated.  I am quite honestly on the floor, I have been really ill, in hospital, had nearly 6 months off work and only been back full time a few weeks and now this.  The fact the company you pay large sums of money to look after you in a time of need is also behaving criminally just makes you want to give up.    
    • Thanks for the response. Am I able to send you the documents I’ve received or can you message via instant message and I’ll send these? Reece
    • Regretfully it does. Have you actually seen any papers which show what you were charged with (rather than what you were convicted of)? It is unusual not to be “dual charged” but if you were not charged with both, you are where you are. If you had been charged with both offences and providing you were the driver at the time, you could, after performing your SD, have asked the prosecutor to drop the “Fail to Provide” (FtP) charges in exchange for a guilty plea to the speeding charges (you cannot be convicted of speeding unless you plead guilty as they have no evidence you were driving). You will have difficulty defending the FtP charges. In fact, it’s worse than that – you have no chance of successfully defending them at all because the reason you did not respond to the requests is because you did not receive them and that’s entirely your fault. No it’s not correct. Six months from 18/11/23 was 18/5/24 so, unless they were originally charged, the speeding offences are now “timed out.” There is one avenue left open to you. If you perform your SD you must serve it on the court which convicted you. You will then receive a date for a hearing to have the matters heard again. Your only chance of having the matters revert to speeding (and this is only providing you were the driver at the time of those offences) is to plead Not Guilty, attend court. When you get there you can ask the prosecutor (very nicely, explaining what a pillock you know you were for failing to update your  V5C) if (s)he is prepared to raise “out of time” speeding charges, to which you will offer to plead guilty if the FtP charges are dropped.   This is strictly speaking not lawful. Charges have to be raised within six months. Some prosecutors are willing to do it, others are not. But frankly it’s the only avenue open to you. There is a risk with this. I imagine you have been fined £660 (plus surcharge and costs) for each offence. The offence attracts a fine of 1.5 week’s net income and where the court has no information about the defendant’s means a default figure of £440pw is used.  If the prosecutor is not prepared to play ball you can revise your pleas to guilty. A sympathetic court should give you the full discount (one third) for your guilty pleas in these circumstances but they may reduce the discount somewhat. The prosecution may also ask for increased costs (£90 or thereabouts is the figure for a guilty plea). So it may cost you more if you have a decent income (I’ll let you do the sums). But MS90 is an endorsement code which gives insurers a fit of the vapours. One such endorsement will see your premiums double. Two of them will see many insurers refuse to quote you at all meaning you will have to approach "specialist" (aka extortionate) brokers. So you really want to exhaust every possibility of avoiding MS90s if you can. One warning: do not pay solicitors silly money to defend you. Making an SD before a solicitor should attract just a nominal sum (perhaps a tenner). That’s all you should pay for. You have no viable defence against the FtP charges and any solicitor suggesting you have is telling you porkies. The offer to do the deal is easily done by yourself and you can save the solicitor’s fees to put towards a few taxis and increased insurance premiums if you are unsuccessful. In the happy event you find out you were "dual charged", let me know and I'll tell you how to proceed. (Seems a bit odd hoping you were charged with four driving offences rather than two, but it's a funny old world!).    
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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***orange are a bunch of idiots***


ladytg
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Hi,

 

I am just looking for some advice really, I really want a contract phone (well a blackberry as my friend keeps asking me to get 1), anyways I decided to try and get the Blackberry Curve 8900 on contract through orange. I kept recieving emails from dialaphone to state that my order has been delayed and they even left me two voicemail messages asking me to contact them. I called dialaphone on wednesday (i think the agents name was gemma very very harsh and abrupt and she stated that I need to get in contact with orange as there is some "further information" that I need to provide. I called orange on the mobile number she gave me and I spoke to I think it was somebody called John (indian call centre worker) he said he couldn't find my details and I need to get back in contact with dialaphone to obtain a "tempoary mobile number" - so I called back dialaphone again spoke to somebody else who said that the reason why there is a delay with my order is because orange are saying that there is a discrepancy with an outstanding balance thats why the order isn't going through. Can I just point out I have never been on pay monthly with orange I've only been on a contract twice with 2 different network providers each time I kept saying to the agent I don't have a pay monthly phone he was basically saying "you need to get in contact with orange blah blah" so he said just check your emails". I checked my emails and they basically declined my application but how can I owe orange money when I've never been on pay monthly with them, I have a pay as you go phone that I use quite frequently always top up and hardly ever use my reserve tank so how can there be a discrepancy. I really don't get it? I've emailed orange a formal complaint because I'm not happy.

 

Could someone just tell me if this is right?

 

Your help is kindly appreciative

 

Lady T x

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Hi,

 

I've only been on a contract twice with 2 different network providers

 

Lady T x

 

Hi and Welcomre to CAG.

Could it be that there is an outstanding balance with either of the previous contracts? If so they may have entered a Default on your CF.

Might be worth checking your CF just in case.

If I have been helpful please tickle my scales or better still contribute to CAG.

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No I paid them both off so I don't understand I've checked my CF and it shows that they have both been settled. It's stupid really they were saying at dialaphone that I have an outstanding balance with an orange mobile account in my name. Like I've previously stated I've never had a contract phone with orange, don't owe them any money i've always been on PAYG with them. :( it's sad really.

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very sad and very strange. Maybe orange have cocked up your details with someone elses.

Maybe you need to write to Orange asking for an explanation or maybe try one of the other providers you used to be with.

If Orange dont play ball releasing information you could consider an SAR, but that will cost, try the phone and letter route first.

If I have been helpful please tickle my scales or better still contribute to CAG.

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I hate talking to call centre agents there so rude, unprofessional and very very unhelpful. A lot of call centre staff seem to have very bad telephony manners lol. I'll just stick to writing to them. Thanks for your help Boswell. I may discontinue to use orange if this doesn't get sorted :D I shall keep you posted. :)

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This is what they put in the email on wednesday I've mangaged to retrieve them: Dear Miss *****,Customer Reference: ******Thank you for placing your order with Dial-a-Phone. We regret to inform you that your contract/Pre Pay order has been unsuccessful on this occasion; this may be due to one of the following reasons:

1) Your card company were unable to verify and authorise your details - My account is a current account therefore I would have a debit card that is linked to my account, I for one have learnt my lesson with credit cards. The last time I checked my bank I had a credit balance on :S2) If you are a pre pay customer, then you may have reached your maximum allowance - Incorrect I have never had a prepay contract with orange and quite frankly speaking I don't want one now if they offered me one. 3) Upon processing your order we require further details. We have attempted to contact you but unfortunately we have been unable to speak with you and your order has been cancelled. - Called twice that day so that is just a poor excuse lol We are unable to confirm the exact reasons for why your card issuer is unable to verify your details. We recommend that you contact your card company directly to obtain further information.

If you have any questions relating to your order, please refer to our My Account Section on the website; this can be found on the top of the website or by copying the link listed below and pasting it into your Internet browser.

 

[EDIT]

Alternatively, please contact the Sales Support team on 08444 815 869

Yours sincerely

Customer Service Team

Edited by Rooster-UK
Unauthorised link removed.
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Hi Ladytg,

 

The Orange credit referals team (the ones who actually deal with passing and declining applications when the system picks something up) are the ones who need to be contacted (You can only write to them as they aren't a customer facing dept. or get a CSR to speak to them).

 

Credit Referral Department Orange PCS Limited

Senhouse Road

Darlington

Co Durham

DL1 4YQ

 

It could be someone at your address or in your street who has an outstanding balance owed to orange, and when your details have went through Oranges connections system 'Enable' its picked up someone elses informations and assumed it was yours.

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Have you ACTUALLY used a Blackberry before? Just because a friend recommends you get one is not an ideal way to enter into a legally binding arrangement for a handset you may find totally unusuable for your purposes, and then it is too late to do anything.

 

If you MUST get that phone, pop your SIM into theirs for a week (swapping phones) and see if you like it. If you don;t and you don;t like it, it's not gpong to be possible to hand it back becahse you have had a change of mind.

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Given a choice, always use DSR as you've greater protection. But I'm famous for my opinion that NOTHING is worth taking out a mobile contract for.... use a PAYG SIM, and buy your phone secondhand 'as new'. There's no lock-in and any CRA risk attached!

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Given a choice, always use DSR as you've greater protection. But I'm famous for my opinion that NOTHING is worth taking out a mobile contract for.... use a PAYG SIM, and buy your phone secondhand 'as new'. There's no lock-in and any CRA risk attached!

 

I agree buzby, that is going to be my preferred choice, the Asda deal sounds good @ 8p a minute, what do you think?

I got a mobile contract for my daughter on 02 8 years ago when she went to Uni, she has done 2 degrees since and i have paid her phone bill throughout both , she is now married and proffesional in the Medical field, if you get my drift (proud dad) and has taken over the payments of the phone. Thank god.

When i asked 02 if i could transfer the Account to my daughter they said yes just change the billing address which i thought was fine, which i did.

Her address now shows on my CF as a linked address.

If I have been helpful please tickle my scales or better still contribute to CAG.

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For UK calls, I don;t think anyone comes close to ASDA and their 8p/p tariff, excellent customer service (call centre) remembering that as they use Vodafone's network - you'll need to ensure that coverage on that network is good for you.

 

The only place where ASDAs tariff falls down is with those who have phones that make extensivd use of data, as the cost per Mb is not as good, and there are no 'free' overheads (like MSN, Facebook, Skype) that 3UK would provide.

 

Your O2 transfer still means that you remain responsible for the contract (not that it was transferred to her) so unless she makes full use of the provided inclusive minutes each and every moth, she might be best advised to follow your example! :)

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Hiya,

 

Sorry I've not applied to the post I've just had a lot going on. That email address someone has tried to contact me regarding the Orange issue, I need to contact them again today so I will let you know what has happened. Bubzy in terms of "have I used a blackberry before?" yes I have I quite like the phone and I find them relatively easy to use. Modern technology is not a problem with me after all I am a kid of the 80's ;)

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