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    • What type of finance is it?   HP, PCP, Loan? They want her to ring so they can bully her into making payments she can't afford...unless she can record her calls then IMHO, I'd keep everything in writing. Is £400 SSP her only income? There's no chance they will justify taking half of that.   Lodge a formal complaint with them ASAP, exhaust it, and then you can escalate it sooner rather than later, ruddy sharks!  
    • Is all of this actually on the signage? Don't remember seeing that much detail on other threads.
    • If I have learnt one thing from this forum, it's not to call and communicate via email. I passed this info on to her and they are pushing for her to call them.    "Unfortunately, you will need to call us. The conversation won’t be so black and white as to therefore type over email. In a nutshell we can confirm that the request to not pay for 3 months we cannot put in place"  I emailed them back on her behalf and said that what ever is discussed over the phone will need to be put in an email so that she can review it properly. No decisions will be made on that phone call.    "Once we speak to you on the phone we will follow up with an email to confirm the options discussed. [Phone number]"   Why are they pushing for a phone call? If its not so black and white, why can they then follow up with an email?  
    • Appreciate input Andy, updated: IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows;     I make this Witness Statement in support of my defence in this claim.   1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. The Defendant has not entered any contract with the Claimant. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 21/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Claimant has been unjustly enriched at the expense of the Defendant by purchasing bulk debt at a greatly reduced cost and subrogating for the original creditor in trying to recuperate the full amount of the original debt 12. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Car in garage for over 2 months


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Hi, My 2001 BMW went into an independent garage in mid-November for a service, MOT, and new front brake discs (because there was slight vibration under breaking on the motorway). After they finished the service and disc change, it failed the MOT on brake imbalance. They replaced the brake calipers, but no difference, and after trying a replacement ABS unit in the car they sent the original off for testing which came back as 'ok'. They exchanged a 'boost pump' and also the master cylinder. They replaced the brake calipers again just in case they were a duff set, but still no improvement. There is now another problem in that the ABS light comes on after reaching about 20mph, and they can find a problem. They took it to the BMW main dealer who suggested exchanging the ABS unit again, but the garage decided this was not necessary as this had been done already. They are still working hard trying to solve the problem, but I am beginning to feel that a brake problem really shouldn't take this long to solve. I'm not really sure what to do! I can't really take it off them as they know what's been changed and another garage may have to start again. I wish it could go back to how it was before it went, but the abs light must be related to something which has happened in the last two months. Does anyone have any suggestions please?

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when you say slight vibration under braking, did you feel it through the car or the steering wheel? have they checked the brake hose pipes, it might be worth replacing them, and have they inspected the rear brakes for any possible faults.

 

2 months is ridiculous to fix this, i would really consider taking the car somewhere else and have them look at it, they have actually added to your predicament by causing a fault with the abs, i'd hate to think how much this is costing you.

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Hi - thanks for the reply. The vibration under braking was through the steering - it was classic warped discs vibration. They have replaced all the flexi hoses and also the rear discs and pads too. The problem is that I won't want to pay anything to the current garage without the car being fixed, and as there is the new problem with the abs, is this something caused by what they have done or not? It's hard to say, although they have had the whole braking system to pieces etc.

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This is a classic case of not following correct procedure in bleeding the braking system, especially more so since changing the ABS modulator. You can't do it properley without having it hooked up and electronically opening the valves in a set sequence. It's nothing like it used to be in the good old days.

 

Once this has been done road test. The swop wheels front to back and balance. Road test again and it still evident then start measuring run out and wear pattern on surface of discs under a magnifying glass.

 

A pad change could be in order as well as it's not unknown for varience in compressibility of the linings predominantly on metal sintered pads.

 

I also take it that routine things like steering and suspension joints are ok as are the run out on the wheels and tyres.

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I don't think there is vibration now, but as I haven't had it back I don't know how it drives now. Brake balance has been measured on the MOT rolling road, and the system is being bled electronically as they are a proper Bosch service centre. The problem is the ABS/DSC light coming on and there not being a found cause for this. There is a £600 new Bosch ABS valve block on it's way from Germany now, so if this doesn't solve the issue, do I have to pay for it? It is a Bosch system in the hands of a Bosch service centre - I can't understand how it can be unsolvable.

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None of these issues is insolvable and provided the correct process is followed there should be none.

 

However, the fact that ABS light and now DSC light come on is significant.

 

The first thing to check, which is not in the manuals, is to check the wheel diameter at the tyres.

 

I've posted it before but all 4 wheels have to be within a certain percentage of each other, otherwise it will trigger all systems associated with the ABS.

 

Now as you have a DSC light on as well this makes it a bit more complicated.

 

The DSC relies on a little black box mounted centrally in the car. The inertia of a skid is determined by the G force generated in unit and sends a signal to ABS unit.

 

These are just some thoughts with regards to progressing the problem but I can catagoricaly say it's not easy to trace these issues as they don't have access to what is known as live data.

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Thanks. Nothing's really changed with the wheels though. The rear tyres are newer than the fronts, but they were replaced over 6 months ago, and all are the same size.

I'm not sure what you mean by live data - is it driving with a laptop connected to the ECU so you can see what's going on? They have a fair amount of laptops and software but I'm not sure if they have the same degree as a BMW main dealer. I'll wait and see if this new unit solves the problem, and then will have some difficult issues to confront. If the problem is fixed, how many of the new parts fitted will I have to pay for? If it is not fixed, can I take the car away and pay nothing? If the answer to the second question is 'yes', are the garage responsible for getting the car repaired elsewhere?

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you will have to pay the garage for the new parts fitted if everything gets resolved , it will also depend on what you agreed with the garage when you asked them to look at it.

if none of it has been resolved you will still have to pay for all parts they have fitted and take it to another garage to fix, they would be within their rights to keep your car until they get payment, if you pay , write clearly on the invoice "paid under protest", not just yours but also their copy too. this will be a record that you were unhappy with garage.

 

did they not inform you and ask you for your Authorization when replacing these parts ?

test drive the car before payment, as you state you are still unsure that the vibration is still there, have they informed you what parts that they replaced cured this?

As for the matter regarding the abs/dsc you might have some redress there about paying, because it seems this problem manifested when they were trying to cure the other problem , i would argue your case on this, and another thing you should ask for either way , is for all the old parts back.

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Thanks MegaCraggy. There was nothing wrong with the car when it went in to the garage. It was for a service, MOT, and front disc replacement which was part of the service - these are consumable items these days I believe? I would be more than happy to get the car back exactly as it went in! If only I could turn back time.....

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Can you ask them to clear down the chassis system control module, test to get lights on again and let you know the fault codes that are being registered. Then post them here or let us know and I'll have a look. Remember the codes just because registered does not mean that part is faulty.

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Can't remember exactly but the speedo sensor on beemers is on the diff I think which is another signal the DSC picks up on. ABS uses the wheel speed sensors.

 

I wonder if they have jacked up the car on one end and the yaw sensor has got stuck????

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Need the code nutgrove. It will usually start with a letter followed by 4 numbers and for the code above there will have to be others as well so if you could get all codes it would help. It's also possible to be a 2 digit code but think this would be unlikely.

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  • 2 weeks later...

Sorry for the delay, and I don't have the actual code. It is to do with the pressure from the charge pump when the self test runs at 20 mph. The pressure is low, and so the lights all come up on the dash - ABS, DSC, and also the '!' warning triangle. The garage have reached the end of their time with it as it is now 3 months, and although they are not charging for the 100 or so hours labour, I have a bill for about £3000 for parts which they have fitted which have not solved the problem. The list of parts is extensive, and would be a large bill even if it was fixed. A broken car and £3000 out of pocket is not good, especially as it would only be worth about £4500 in perfect working order.

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I'll see what I can do with this. Can you ask them how they know the pressurre was low? Are they relying on the electronics or did they have an actual pressure reading?

 

It still suggests to me a Bleeding of fluid problem believe it or not.

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Hi, thanks for your help. They have replaced the pressure sensor twice in the abs valve block, but are getting error 5C which is low charge pump pressure or pressure 'out of acceptable parameters' I think. They have bled the system many times now and used gallons of brake fluid and they have done this using the computer (opening the nipples and pressing a button on the computer I believe).

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Actually I just went to the garage for all the codes, and this is a print out from one program which was done by someone they called in:

 

5C DSC: Pressure-sensor test

DSC actively switched

no ABS control

Stop-light switch: not actuated

no ASC control

no DSC contol

Brake booster: passive

no ACC control

no HDC control

 

 

The Win Star machine which is owned by the garage came up with these errors:

88 - Pre-charge pump

92 - Brake pressure sensor plausibility

 

If anyone has any further ideas I'd be most grateful!

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Hi Nuts,

 

Sorry for the pun as I expect it is driving you so.

 

I have come across this before and it is extreamly rare but can happen. I'm not able to tell you where but is fixable if it is what I think and the history of the repair will sort of verify it.

 

If youd be kind enough to pm me with a breakdown/precis of what happened and the history of the garage diagnosis I'll run it by my guys to confirm or discuss what is the likely cause and suggest a way of getting over it. I could also do with knowing if the pedal feels hard or sinks i.e. irrespective of the lights, does the pedal feel normal. A way of doing this and gauging the degree of degredation is, if possible, to pump the pedal some 20 times, then run the engine for a few minutes. Turn off and repeat the pumping. Pedal should go hard after about 6 to 10 pumps. This exhausts the servo assistance and gives a real life condition of the hydraulic system.

 

To be fair, if it is what I think it is then it's highly unlikely they will have come across it.

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  • 2 weeks later...

Hi all,

 

It went to a BMW specialist who managed to diagnose a faulty master cylinder and fix it within 2 days. I have been presented with a bill for £2500 (which includes the service and the disc and pad change - originally quoted at £1200). The question really is if this is fair to charge the extra £1300 especially as it has taken over 3 months. The charge pump is what was causing the problem originally, so I obviously don't mind paying for that.

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