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    • Good evening, My husband and I are looking for some help regarding a faulty car which we have recently purchased from Big Motoring World Enfield. The details are as follows: - Make - Nissan Qashqai 2017 1.2L milage 55,349 miles.  Date purchased -   01/06/2024 Price paid - Deposit £9000, finance £4794 (this includes the 3yr Nissan extended warranty), buyers fee £249.      Total including all fees etc = £ 13794.        Initially, during the test drive, there was no problem with the car at all and this is why my husband bought the car on the day. No problems on the way home from the dealership and up to three days after purchase, the car drove smoothly. However, after day 4, occasionally we would feel a slight shudder during some gear changes (automatic car). Over the next few days these shudders worsened and then on day 5 the car would make very a very loud shudder with every single gear change. It was at this point we contacted Big Motoring World for advice as we are still under the 14 days no questions asked return.  My husband contacted BMW for advice on 06/06/2024 and stated the problems as above. He spoke to a sales person who informed him that he should only take the car to a Nissan dealership (we have now been told that this is false information). We were also promised that a courtesy car would be provided for us after the fault on the car had been identified and confirmed by their mechanic fixing the car. We took the car to the garage that Big Motoring World had told us to go. Upon arrival there we discovered it was a third-party garage, not Nissan. We took the car to the garage on day 9. The mechanic ran a diagnostic test which found no faults, but after the test drove the car and below are his findings...   we scan the car but no faults with the gearbox showing but when I test drove the car it was really juddering and jumping.I spoke to my auto transmission specialist and he said they are very common on these as the CVT belt starts jumping within the box due to pressure loss.  We had this vehicle in for diagnostics for gearbox mate but both the gearbox and battery are faulty.Gearbox supplied and fitted comes to £3500 plus vat   Where we are at now…. My husband spent all of day 10 (11/06/2024) making phone calls between the garage, Warranties2000 and Big Motoring World. He tried, unsuccessfully to find out if the diagnostic reports had been shared between all three. Everyone kept saying the report hadn’t been received and yet the garage assured us it had been sent. Eventually we were told that the courtesy car would be given to us if it was deemed the works to fix the car would take longer than 8 working hours, and that decision would be made after 48hours of receiving the report. Today is day 11 and no decision has been made as nobody is telling us any decisions as people are off sick or on holiday! Today we called the garage and told the mechanic NOT to start any work as we will be returning the car. He said none have been started and we have left the car in his storage as he has deemed the car undrivable. I have sent an email to BMW now formally stating that we want to return the car and I have used the terminology that was suggested.   What can we do next?   Thank you everyone. .  
    • Yes will do thanks Dave, I wonder what will happen at the preliminary hearing no idea what they will ask I assumed once I sent the proof they asked for about my sons condition that I would have just  been given the go ahead to be Litigation friend
    • First the judge will rule on you representing your son, which will be a doddle. After that the full hearing date will be fixed, with WSs exchanged 14 days before. So for the moment just concentrate on getting the right to represent your son.  
    • Thank you, the mediations in a couple of days so hopefully they show up this time. I'll update this thread after how it goes
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Disability Advice Needed Quickly


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First of all, dont take this the wrong way, I am not saying that what the company have done/are doing is right in anyway.

 

But when you came back to work and your wrist was still hurting you, why did you continue to attempt to lift heavy loads? I appreciate it is a difficult situation with your employers wanting you back to normal duties etc

 

I also have a problem with my wrist, thankfully as I am the boss of the company now it doesnt affect me so much. But when the problem first arose I was working for a company, I had a little time off to rest the wrist, and when it started feeling better I went back to work, but if I was doing something and it caused a lot of pain and discomfort then I woudlnt do it.

 

So why did you keep doing things that were going to potentially make it worse?

 

I understand the employer may have questions to answer in respect of the way you been treated, not retraining etc, but as it was not an accident that happened at work, and was infact an under lying condition as you have stated then I fail to see how they are responsible for the actual injury what so ever, if the pain was that bad then you should have said no I can not do that, they can not physically make you do it and make the injury worse, if they did then yes you may well have a point for an injury claim, but as they cant and havent physically made you do it, you choose to do it, then no there shouldnt be a claim.

 

If by refusing to do it, they then dismissed you, I agree a claim against them for that action would be acceptable, but cant see how they are responsible for a personal injury claim, not having a pop just dont agree with that, you alwyas have the choice to say no.

 

What weights were you lifting, were they under the 25kg load that the HSE recomend for an individual to lift, were there other suitable lifting devices available? were you physically capable for performing the role before your wrist became an issue?

 

 

 

As I said, I am not having a pop, and have deepest sympathy and understanding for your problem. But I think that we have become too much of a blame culture in this country and something must always be someone else's fault. Not that I am saying this is your fault, so dont take that the wrong way.

 

People always go on about the companies responsibility to its employee's, but what about the employee's responsibilities to the company. At the end of the day, a company has to make money to keep going... fact

 

I dont run my company for the good of the employees or their families, I run it to make as much money as possible so I can retire at a decent age and have a good life there after.

 

That is not to say I dont care about the employee's, and I do everything I can to make sure they are happy and safe, and sort out any issue's they may have fairly and quickly, and due to that I have a small turnover of staff, havent had any leave since i started the company 2 years ago. Things need to be taken in context, my girlfriend has had problems with her back in the past, before I met here, and due to this she finds it difficult to work at a normal desk, so the gov dept she works for have had to source a special desk and chair for her to work from, costing them about £900 I think it was. Now I wouldnt expect her or anyone to suffer like that at work, but at the end of the day, if that case was someone working for me, then I simply wouldnt be able to afford/justify spending that much on a desk and chair for someone.

 

As I have said, not meaning to have a rant or a pop at you personally.

 

Hope you manage to get things sorted out.

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My work gave me light loads as a temporary measure. Occ Health agreed that as a temporary measure light loads would be suitable, but that I would need re-trained so I wasn't constantly lifting. My work agreed, but the training never came.

 

I pursued it, receiving excuses that ranged from "we only have 1 trainer" (my particular depot has over 800 workers, there is no way that 5 shifts are covered by one trainer) "it's his day off" to "we're too busy, next week," to "there is no room on your shift for job rotation."

 

I asked to change shift, was denied this for months. Eventually cancelled the change and applied again, this time stating childcare reasons. I was changed within a week to a shift with much more job rotation.

 

They kept me on the same job.

 

I have 3 young kids, I couldn't afford to go on the sick. i kept asking for retraining. They kept telling me they were doing their best, I needed to be patient, it was coming, it was in the pipeline.

 

A team leader told me the line manager said I wasn't to get training as I wasn't meeting totals. I spoke to the line manager and he said he had checked my occ health and it didn't say I wasn't to pick totals. I spoke to occ health. They said that they hadn't wrote that as it "was so obvious they'd figured anyone could work it out." It was put in my occ health report that I had trouble communicating with my line manager. After my team leaders seen it (I had to take a copy of my report to the team leader myself. It was emailed to the line manager but he never bothered to pass it on to the people who actually decided what work I was doing.) I was told to take it to my manager. He read it then screamed... "I HAVE NO TROUBLE COMMUNICATING WITH YOU. I'M COMMUNICATING RIGHT NOW."

 

He didn't seem to understand it was saying I have trouble, not him. He also didn't seem to understand that screaming in my face wasn't communicating. I had various other problems with this line manager. I complained to his manager. They suggested an informal meeting rather than a grievance. He denied everything, making me out to be a paranoid liar. They backed him up completely. At no point was I made aware of who my area manager was or what to do with a complaint against the operations manager of my warehouse. I didn't know my rights, but I wanted to keep my job, so I dropped it.

 

The line manager also stated that he had never denied me training, that training was coming, that the team leader's were acting in his name without his knowledge and he would deal with them.

 

My heaviest weight (to lift) was 12.5kg. I was on light duties. But 1700 12.5kg boxes is still 21250 kg, or 21 tonnes a day. Added to this, you might get 60 12.5 kg boxes on a single pallet. That's 750kg, which I would have to drag over 100 feet on a pallet truck. (okay, so it got lighter as we went further, but still).

 

The work could have trained me on a ppt, so that I didn't need to use a pallet truck. That way I would have been lifting, but not dragging. No other lifting devices were available, but there are plenty of non-lifting jobs in my department, things like goods-in.

 

If I'd needed a £900 chair, they could have afforded it easily. They are one of the biggest employers in the UK, with a massive turnover, and every year every employer in my depot gets a bonus of over £400. It was mostly this one line manager who my work have admitted to having problems with. He has an attitude that all sick/disabled people are fakers.

 

I know you are not saying it's my fault or whatever, but I'm not just claiming for claiming.

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My post either came across wrong or was taken the wrong way.

 

I am not suggesting for one minute that you are claiming for the sake of claiming. What I am trying to say is, at any point, weather it be right or wrong you could have left to find another job, and then taken action against them for causing the course of action.

 

I would not normally say take this action, but where something is causing potentially serious future problems to your health, then sometimes these things have to be done.

 

As I said it does sound like the employer has been acting incorrectly and should be bought to task for that, they should not be able to get away with it at all.

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Okay, sorry.

 

I'm a bit ratty the now. Yes, I could have left, perhaps should have... but the wages were good enough that I could work part-time and since I have 3 kids (the oldest 5) and I've worked there nearly 4 years that was important to me. My rota was good, too, and I just kept hoping for training.

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Here's my take on it.

Has your employer at anytime carried out any manual handling training.

Has your employer at anytime spoken to you about any risk assessments, or carried out a risk assessment on your return to work?

On the Occ health side of life, has your supervisor/ occ health or indeed anyone regularly reviewed you?

I might be worng here, but i think that if the matter went to tribunal they could well find in your favour but there is a bit of a kick back in that since april 2009 if they judge that you have contributed to the resultant termination of your employment they can reduce an award by up to 25%.

Now we have only basic details, and there are those here that are far more experienced and wiser in such matters, and i will happily stand corrected on any point.

 

In preperation for any meetings with advisors over this you need to set out in chronological order what has happened, giving a decent level of detail.

Collate everything you have from the employer, doctors etc into a sensible order and make copies of everything (tiem consumign i know but it helps make sure you do not loose anything.

Keep a diary now of what goes on, dates, times, names and details etc.

I love the smell of banks coughing up refunds early in the morning

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Here's my take on it.

Has your employer at anytime carried out any manual handling training.

Has your employer at anytime spoken to you about any risk assessments, or carried out a risk assessment on your return to work?

On the Occ health side of life, has your supervisor/ occ health or indeed anyone regularly reviewed you?

I might be worng here, but i think that if the matter went to tribunal they could well find in your favour but there is a bit of a kick back in that since april 2009 if they judge that you have contributed to the resultant termination of your employment they can reduce an award by up to 25%.

Now we have only basic details, and there are those here that are far more experienced and wiser in such matters, and i will happily stand corrected on any point.

 

In preperation for any meetings with advisors over this you need to set out in chronological order what has happened, giving a decent level of detail.

Collate everything you have from the employer, doctors etc into a sensible order and make copies of everything (tiem consumign i know but it helps make sure you do not loose anything.

Keep a diary now of what goes on, dates, times, names and details etc.

 

Some of your advice is slightly misleading, you state that from April 2009 the Judge can issue a reduction where a person is felt to have contributed to their termination - In actual fact this has been the case for a long time.

 

I believe you refer to the ACAS Code issued in April 2009 and the recent changes in the law, however the power has existed long before then.

 

More importantly the employers appear to have two legal responsibilities in this case firstly Health & Safety and secondly the DDA.

 

In the case of Paris v Stepney Borough Council HL, the House of Lords held that where an employee is vulnerable due to their disability, that the employers duty of care under the Health & Safety Act is of a much greater standard.

 

The employers could actually be liable for this, espcially as they carried out no risk assessment, which is a legal requirement in such cases - If it went to Tribunal, it would be the employers which would find that the compensation would be increased as they were at fault.

 

The DDA would also apply and they would find it very difficult to justify, espcially by not complying with Health & Safety.

 

In the case of a compromise agreement you would legally be required to see a solicitor.

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