Lloyds Consumer Debt Recovery office, where are they based and what are they like to deal with?

[NGEddie]

Hello all,

 

As the title says, am trying to make an eductated choice on the next move with a situation. Would be good to know what this department is like, if it gets as far as them.

 

Any views or comments welcomed.

 

Thanks

 

E

[supasnooper]

Why not have a look around the LTSB forum ?

 

Lloyds Bank - The Consumer Forums

 

You're bound to find what you are looking for

Edited December 15, 2009 by supasnooper
typo

[NGEddie]

Thanks I didnt know there was one, lol

[kurvaface]

If you deal with their collections department in Hove, be very wary. I don't think it is unfair to say they are total sharks and will sink very low in terms of bad practice and threats etc.

 

Make sure everything is in writing. They don't take emails so for speedy communication try to get a fax number to use.

[NGEddie]

Cheers, so far its been the one in India, shockfest honestly!

 

Told us they DONT HAVE FACILTY to refund an hour long call that was not needed, where as in the past its been done, also said DONT HAVE FACITLY to freeze interest, where I have seen for a fact they can, pointless in even trying to get anywhere with them!

[kurvaface]

I reccommend going into your local branch and dealing with a "Face" who will hopefully take ownership of your case as opposed to some threat monkey who just sees you as a source of commission.

[kel123]

I(we) have 4 accounts with Lloyds. one is going through court, one is with a debt collector who sends a threat a grame once a fortnight threatening to take me to Aylesbury county court and the other two are on a DMP.

 

According to lloyds: no notes are made that involve india (until probably they need them that is)

 

I had a phone call today and for the first time in 3 years they have agreed to stop interest for 6 months on one of the accounts (will believe it when I receive it in writing) mind you they have periodically removed interest to the some of about £1500 when I have reminded them that they cannot charge interest on interest.

 

Marks out of ten for looking after their longterm no problem customers (-10) in the early 2000's I had everything with them

 

The simple answer to your question is do not trust what they say unless it is in writing. Do not trust their integrety - all they are interested in is money, not your situation or you!

 

Good luck I wish you well but I recon you will be comming back to ask more questions

[NGEddie]

Thanks Mel, and totally agree they dont care about customers at all.

 

Cheers Kurva, hear what your saying but been there and done that, actually laughed out loud today at their page ad in the paper saying how good their managers are and to go in and see them, last one we saw was more interested in talking about her daughter and how well she was doing at uni than the fact we were unable to pay the mortgage!