Help Please...

[chopperclaire]

Hi

Have just had another two charges totalling £67 taken from my account today! Have rang Halifax and they have said as a "gesture of goodwill" they will reverse this, but he starting saying that this means I agree they have acted in accordance with their terms and conditions. Have already sent my DSAR let and am in receipt of most statement. Dont want to jeopardise my position by agreeing for it to be reversed! Any ideas what I should do?????

 

Thanks

Claire

[Gollie]

Hi

Have just had another two charges totalling £67 taken from my account today! Have rang Halifax and they have said as a "gesture of goodwill" they will reverse this, but he starting saying that this means I agree they have acted in accordance with their terms and conditions. Have already sent my DSAR let and am in receipt of most statement. Dont want to jeopardise my position by agreeing for it to be reversed! Any ideas what I should do?????

 

Thanks

Claire

 

Personally i believe that people should avoid communication via phone calls at all times its too easy to make a costly mistake. As regards to any other charges that a re put on your account just deal with it for now and add it on at the end. Make sure each letter you send states that you will claim for any additional charges that may come out of your account whilst this matter is being settled

[chopperclaire]

Thank you for your message. I only rang as I had received no notification of the charges by either post or internet banking and was somehwat shocked they had been charged. I never quoted anything other than asking why they had been charged. He then said what I wrote above. I said not to do anything and I would get back to them if I had any futther queries.

I will just leave it and add it on to the claim.

Many thanks

Claire