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    • I see you said you tried to stop the DD but it seems that didn't work. May I please ask why that didn't work? You should be asking your bank to cancel the DD and I don't see why they would have objected, hopefully you can clarify this. I agree that you should be making a claim here against your bank and ask them for a DD refund. There is no timeframes for this.
    • Thanks DX,   I wasn't aware we could do that for that length of time. I'll ask my wife to check with the bank this week
    • Yeah That's correct. We left rent payment coming out of his bank account from January 2023 - August 2023 until we could find somewhere to sort out his belongings which was fine. I tried to give notice a few times from August 2023 asking for advice from Sanctuary housing how we went about this explaining his condition and that he was in a Nursing home from December 2022. I explained we don't have any legal powers to his account like POT but were in the process of going for Deputyship and that I was the named person to act on his behalf to speak with Santuary housing. I said we could provide details of his condition and proof he was now in a nursing home with date he moved in. This went ignored despite repeated attempts to contact them until a housing manager contacted us end of February 2024 and notice was finally accepted with his tenancy coming to an end March 22 2024. Although they have continued to take rental payments for the flat despite someone else living in it from the 1st April. I wasn't aware payments were still being taken till I checked his May banks statements. I had asked them to back date rental payments to August 2023 when I gave notice rather than just giving notice in March 2024 but they've ignored that bit. I don't see why they shouldn't give it back they've taken money they shouldn't have.
    • go do a Direct Debit Guarantee Clawback to your bank if you've now got control of his bank account finny.
    • Hello, Just to check I understand things right, he moved to a nursing home, you then kept paying the rent for a period of time whilst you sorted his belongings. You have asked to give notice and asked for backdated payments of rent from when you first asked which went ignored? They are still taking rent payments.   Have I understood correct?   If I've got anything wrong please correct me.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Im new and trouble with Currys can you help!?!


kat.regan
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I have never worked for DSG but what im reading makes me quite sad to think that i may be treated unfairly because it may affect store margins....im sure this is the same for all high street companys. i understand EX DSG MAN that we cant expect quality goods to last for years when paying minimum price for them...but when i purchased my TV 20 months ago, it was voted in the top 3 from stuff magazine for 50" plasmas and when my partner done his research this particular plasma was really up there with the best. I got a cracking deal which was partly due to sale prices and also the salesman doing his best to get the sale at the time.It may be pretty cheap in comparisson to some out there but with the high st stores constantly trying to beat each others prices, i can hardly complain when i can get a £1300 TV for £800;) the fact of the matter is....no matter if i paid £2 OR £2K I should be able to expect a reasonable time out of my products and regardless of price 20 months just isnt acceptable:(

 

i like your honesty and i am thankful that you have came on here to give consumers the best advise when dealing with DSG and it is helpful that we have the advantage of getting "inside knowledge of procedures" so thankyou for that:D

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thanks BSC, as i said originally im new and wasnt sure of the process in relation to this site and just started a new thread...i have since read your posts (which i wasnt aware of before) and find them very useful indeed so thanks so much!

I certainly know now what my rights are...not only with SOGA but other legislation also and its such a great help to the likes of me...who if im honest, if anything else broke down in the past, I would have just bought a new one. :(

i came across this site purely by accident as i was so annoyed that i spent (what i class as alot of money) on a single purchase that went belly up after such a short time...and in truth i was prepared to take on Samsung as i honestly believed, as they were the manufacturer then they were at fault. only to find that it wasnt the case and that it is the actual supplier i had to deal with, SOGA etc

It all ended up good in the end and fortunately for me Currys resolved the matter in a pretty professional manner ( Im aware of the contradiction from a previous post..but i have calmed down now and looked upon the matter with a clear head)

What i am able to do now...(and no im certainly no expert) is now respond to other peoples threads giving them my circumstances and hopefully give others going through the same thing a little hope that all SHOULD be resolved as my case shows and also to make sure people I know are aware of this site as it has a wealth of great advice for any matter of situations and circumstances.:D

so thanks again!!

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