Argos Faulty goods - Office chair***Resolved***

[norpaw]

On 19-05-08 I purchased an office chair from Argos at £74.99 for private home use. At first I was very pleased with it. However, on 25th October 2009 One of the 'legs' holding one of the five castors cracked, sufficiently to make the chair unsafe and unuseable. I contacted Argos but they say as I have had it more than one year they will not replace it. They offered to contact the manufacturer but tell me that as it was made in Hong Kong they cannot do so. They obviously have no intention of helping me, even though the chair is still in the Argos catalogue at an increased price. Do I have any redress or do I just lose £75 and put it down to experience. Can anyone offer advice, please??

[cerberusalert]

Make a complaint to Trading Standards via Consumer Direct - Contact us

 

Although it may be 'out of warranty' there is also a little thing called 'Fit for purpose'.

[iacoser]

The industry standard for office chairs plays a part as well, if your average office chair lasts longer than one and a half years (which they do) and their ones does not then this can play a part in your case.

 

Hope this helps

[pazor]

I would just buy a new chair from elsewhere is it really worth the hassle ? You payed £75 and after 17months its broke get over it

[innovator]

I bought 7 office chairs for my company for around that price just over 18 months ago. They are all now knackered for a range of reasons. I would say the average chair lasts only around 12 months. Office use may be a little more extensive than domestic.

 

I now don't spend less than £300.00 now!

[dx100uk]

you might want to PM blitz.

he is very useful on argos matters

 

dx

[pazor]

Depending on where you buy your chairs it should show you what hours per day these should be used. I work at Office Depot/Viking Direct and our chairs show you if they are to be used for the normal working day (8hrs) alot of these so called office chairs when you look into deeper will only be made for light use and not intended to be used all day.

[norpaw]

Thanks for the help with the faulty ARGOS 'office' chair.

After reminding them of their obligations under the Sales of Goods Act 1979 (Ammended) they refunded the value of the chair and I have purchased a different model. We'll see how long that lasts under low domestic use!

[MARTIN3030]

Good result.Will move your thread.