So let me get this straight, say after 6 months of the customer having the item they have to pay to get the electrical item tested to see if there is a manufactores fault.If so then we would give cost of testing and replace the equpment.as it stands at the moment we just give them a new item every time.am i allowed by Law now then to say after 6month (ish) they would have to prove the item faulty before we would replace ?

Again thanks for the advice but the SOGA seems not to be talking about what im having problems with,It mentions the not fit for purpose but not a fault with electric items, Is it correct that a customer can return for new say a printer every year for lets say 5 years? Every 11 months saying its faulty? In this scenario somebody could fit there home/office 1 once and get all the elect items replaced each year saying they are faulty.If this is correct im going to have to look at how I buy electric items in the future,

Hi all.Sorry for bringing this up again, but im trying to get my head around this warrenty thing,You see i work for a large office staionary company and i cant get a direct answer from my managers as to the correct process for returns.We have customers who purchase printers/phones and other office equpiment when these go wrong we collect next day and replace next day.Im just trying to do the correct thing for the customer but also want to stop the **** takers which the world is full off.If somone purchased a item and every 11 months returns and gets a new product under the warrenty is this the correct thing to do? The business cant check electric items for faults i think under health and safty so we cant say if the items are faulty or not.Some people have had 6 printers 1 each year all being free as they paid once for the first one,Please somone help i cant get any answers as what im supposed to do :*(

ok thanks your advice, Could this not result in this then becoming a lifetime guarentee ? If under every year i claim the phone is broken? The supplier is a large mail cataloge company and dont have any engineers or testers who can see if the phone is broke or not.What im trying to say is what then is stoping my from calling every 11months saying the product is faulty,

Hi all im in need of you guys n gals again.Does a replacement item come with another years warrenty? Example purchased a trio phone set at the middle of 2009, one of the handsets went faulty and the supplier replaced it as just under 1 year old. Unfortunatley this has happend again the suppler is now refussing to exchange for a new phone as the orginal is now well and trully over 1 year old.I know im being cheeky asking for a replc but how do i stand on the legal side of things,Thanksbrian opps just noticed posted in welcome forum by mistake...sorry

Ok thanks for the reply im feeling a little safer now

Hi there back again asking for help Just purchased a camera from ebay, The seller is Registered as a Business Seller im just worried at somthing i never noticed until now which reads This product is 100% brand new in Canon retail box. Unopened, never used. It comes with the following warranty: Warranty Length: This product comes with 3 Months Warranty by Seller. Coverage: This warranty covers repair or replacement of defective product. Can they get away with only offering a 3 month warranty on a new unopened item. Many Thanks

Any update on this yet ? Intersted in what ASDA have said/done.

Hi Again all Thought i would keep you updated on my problem, I had a meeting with the chap who sold me the car and after a debate got £800 cash of him for repairs Im a happy chappy now, Had to sign a letter saying that i wouldnt go back to him in the future with anymore problems. Thinking back this was prob a silly thing to sign but i was just happy i got the £800.

Been back to the garage who gave me the price to repair the car and they have advised me to complain to VOSA as the car would not of passed its MOT which was done the week before, it wont help me but its the right thing to do he said. I have asked for £800 towards the repair have arranged a meeting on sunday. Hopefully they will aggre and give me the £800

work needed... Handbrake shoes rear brake discs rear brake pads rear brake sensor subframe bushes x4 front brake discs front brake pads front brake sensor n/s/f Cv boot front headlamp level sensor drop link for headlamp level sensor rear cewnter pde sencor front right sencor the mileage is high at 100k and i looked at 12 cars this old all the same price and belive that none had any faults this car has. Dont forget this car cost me £9000 a price i could buy a new car at

Thanks again for the help i dont know what i would do without your help. You mantion "Before the SOGA gang get involved, bear in mind it relies on age mileage and price but must be roadworthy" i was thinking the car is 10 years old and i still paid £9000 for it, i thought that price had a big had a big part to play if i payed say £1500 i would'nt expect much but at the full price this model is selling for at the moment. I will send a letter to him tomorow and hold back with the engineers repot until he replys thanks again

thanks conniff im not that clever at writting letters is there a standerd letter i can edit with my details. thanks

Ok so i took my car into a independent BMW specalist today to get the car looked at. I have now got a statement for work needing doing at a total of £1500 Wow £9000 on a car 2 weeks ago and now this. Where do i go from here, i spoke to the gentleman i purchased the car from and all he would say is he needs to speak to his solictor before he will coment. What is my next step, I have been advised to get a engineers report done.

I had new front suspension arms fitted at the weekend which if im correct are the bushes these were fitted at National Tyres. Its a old car on a 51 Plate although it looks brand new. People said i was mad spending so much money on a old car but thats just what these cost

Thanks for the answer sorry yes we are talking thousands. I called him today and told him i wasnt happy he has offerd to fit some more tyres old but legal. i have booked the car into a local BMW specalist this wed's and hopefully get to the bottom of the problem. As soon as i know what needs doing i will let the seller know and ask what he plans to do. I dont think after spending 6k and trading my old Bmw i should have to spend another penny getting this sorted

Taken from Gov website. "When you buy as a consumer from a motor trader, your legal rights under the Sale of Goods Act 1979 cannot be taken away or reduced. An example of an attempt to do so is a notice such as ‘sold as seen’. Such phrases are meaningless and cannot alter your rights. If you see a sign of this type, report it to Consumer Direct on 08454 040506. A warranty or guarantee can only be given in addition to your legal rights, not instead of them. You can take legal action under the Sale of Goods Act 1979 for up to six years after the date of the contract, but it is unrealistic to consider legal action for defects on used cars – especially older vehicles – once you have had them in use for a reasonable length of time. Each case is different, so it is best to take advice before you decide what to do"

Thanks for moving & sorry for posting in wrong place.

Hi all. I purchased a 2nd Hand Bmw X5 at the start of April. On the test drive I noticed a shudder on the steering wheel while braking and was informed by the trader who was sat in the car it needed new brake pads. We agreed a price of 6k and to trade in my car for £3 total £9 which was the asking price, On the day of the deal the trader inspected my car more and advised he could only give my £2.5k for my old car as he would need to have some work done on it to make it sell .I argued the point that I would need to spend money getting the brakes fixed on the new car so we agreed to keep the figures the same. After taking the car the weekend after I went to my local national tyres and was advised the brakes were fine but the suspension arms needed replacing. I paid £250 to get them fixed but this hasn’t fixed the problem and have advised I may need more work done on the suspension at a large cost, Also that the 4 tyres are bald on the inside rim (the bit close to the car so didn’t see) and are dangerous (£250 each tyre) . What if anything can I say to the trader or have I been done over and need to fork out for the repair works. Many thanks

The kids have to go somewhere if you get them moved they just become sombody else's problem. Re the smoking what would you prefer the school stops them and they then stop going to school. These kids need help and being a busybody wont help. Just my thoughts

Depending on where you buy your chairs it should show you what hours per day these should be used. I work at Office Depot/Viking Direct and our chairs show you if they are to be used for the normal working day (8hrs) alot of these so called office chairs when you look into deeper will only be made for light use and not intended to be used all day.

I would just buy a new chair from elsewhere is it really worth the hassle ? You payed £75 and after 17months its broke get over it

After speaking to them again today they are saying due to the nature of the item this can not be returned they said its the same with software and thats why they have a non returnable notice when purchasing the item, And this was purchased as a consumer web site and not the business,

Item purchased on Viking Directs website, Disco web browser. There was a note on the internet saying non returnable unless faulty. After having for a few days the item is not wanted due to not being what they thought it was. Can this item be returned ? under the distance selling act ?

I aint a clue about the legal side but i would of thought you have to give it back as not to notice is your error. But im prob wrong.