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    • Wow thats incredible. Thank you so much
    • If the purchaser denies having received it then sue P2G. If you simply don't hear anything more from the purchaser then you have the purchaser's name and address – and frankly for £48 I would go ahead and sue. As long as you have good proof of delivery then your chances of success are probably better than 95% and frankly the purchaser would probably put their hands up as they would effectively be being sued for the civil equivalent of theft. I wouldn't let it go if I were you. It would be a good exercise for you and gives you confidence the next time something comes up which is may be much more valuable
    • Thank you again Emmzzi for your insight. Not only did I do the work, but as a maths tutor delivering financial literacy workshops under the Govt Multiply project, the college were paid £400 for each student I recruited, which makes it an even bigger kick in the teeth! I spoke to Citizens Advice Bureau on Friday who advised me to go back to ACAS for advice and assistance, as ACAS are the experts in employment matters. They did also mention small claims court, as being more straightforward and less complex, but surely their solicitor would just contest this and I would lose the £80 court fee? If I did submit a claim through the small claims court, would I just leave the employment tribunal running until the outcome? The deadline for me to submit my schedule of loss is tomorrow, so I will submit today so that they cannot hold me in breach.
    • Ive just checked the tracking again and its actually out for delivery today! Anyway,  I refunded the buyer on Ebay off my own back on the 2nd of June they havent opened a case or anything like that so surely i cant take action against either the buyer or P2G/ Evri can i ? Id hope the buyer would see fit and pay but you know what people are like these days ... Once its delivered I'll send him a polite message asking for payment but i suspect there'll be no reply      
    • Thanks for this update. Let's not if you have any more difficulty – in particular if you have difficulty getting paid back from the purchaser. We can help you either against the parcel delivery courier or against the purchaser
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Lousalo v Abbey


Lousalo
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I sent the first letter to Abbey on 1st August, not yet got a reply, so am going to take in my second letter to them tomorrow.

What happens if I don't get a reply to my 2nd letter? What do I do then?

After looking at alot of the threads, I am starting to get confused, sorry, I know I sound thick!!

So far, they owe us £2432.26 in charges since Dec 05!!!

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I know it sounds confusing, but the more you read, the clearer it all becomes - honest! Start with the FAQs...

 

I assume you've sent the Prelim and LBA letters from the library?

Once the 14 day deadline for the LBA is up, you can file your claim with the court.

 

There's lots of sound advice on this site, and I really do recommend you have a good read around so that you know exactly what you are doing. ;)

Abbey Prelim Letter sent 16/06/06 - LBA sent 30/06/06 - MCOL served 22/07/06 - Acknowledged 26/07/06 - Defended 16/08/2006 - Settled 20/09/06 :o

Abbey 2 Prelim Letter sent 22/09/06

Abbey 2 LBA sent 9/10/06

MCOL 03/11/06

Cap One Prelim sent 28/06/06 - LBA sent 13/07/06

MCOL served 05/08/06 - Acknowledged 02/08/06 - Served 05/08/2006 -Settled in full 22/08/06 :D :D

Halifax Prelim sent 03/07/06 - LBA sent 17/07/06

MCOL issued 03/08/06 - settled in full 09/08/06 :D

MBNA S.A.R sent 21/08/06 Settled 21/09/06 :-o

Morgan Stanley S.A.R sent 29/09/06

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Hi

 

Many thanks for your quick reply. Much appreciated.

I sent Abbey the prelim. letter on 1st Aug, and will be taking the 2nd one down there tomorrow (the one that starts off as:

I am very disappointed that you have failed to respond to my letter of the 1st August 2006.

I now understand that the regime of 'fees' which you have been applying to my account in relation to direct debit refusals, exceeding overdraft limits and so forth are unlawful at Common Law, Statute and recent Consumer regulations. etc etc).

 

My only concern is that my cheque book has Prescot St on it, so I addressed it to them, but we took it into our local branch. I will be taking the 2nd letter into the local branch aswell.

Have I sent it to the correct address, or I did notice somewhere on here that someone has given out the address for Customer Satisfaction Centre in Milton Keynes. Should it go there?

Sorry about all the questions!

 

Many thanks

Lisa

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I don't think it really matters - as in theory all letters should be forwarded to the correct dept. If you are hand delivering your LBA to a branch, I would ensure you get a receipt for it.

 

If you want to post it - the address is:

Customer Satisfaction Centre

Abbey

PO Box 5129

Milton Keynes

MK9 2YN

 

Send it via Royal mail Special Delivery, just to make sure it gets there. Peace of mind and all that.

Abbey Prelim Letter sent 16/06/06 - LBA sent 30/06/06 - MCOL served 22/07/06 - Acknowledged 26/07/06 - Defended 16/08/2006 - Settled 20/09/06 :o

Abbey 2 Prelim Letter sent 22/09/06

Abbey 2 LBA sent 9/10/06

MCOL 03/11/06

Cap One Prelim sent 28/06/06 - LBA sent 13/07/06

MCOL served 05/08/06 - Acknowledged 02/08/06 - Served 05/08/2006 -Settled in full 22/08/06 :D :D

Halifax Prelim sent 03/07/06 - LBA sent 17/07/06

MCOL issued 03/08/06 - settled in full 09/08/06 :D

MBNA S.A.R sent 21/08/06 Settled 21/09/06 :-o

Morgan Stanley S.A.R sent 29/09/06

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Hi Lousalo, there is a link to step by step guide, faq's and a link to moneyclaim online on my signature, might make it a bit more clear

 

best regards and good luck

Lula

 

Lula v Abbey - Settled

Lula v Abbey (2) - Settled

Lula v Abbey (3) - Stayed

 

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