Incorrect credit to my account..?!

[GRL]

Hi, apologies because this isn't directly related to bank charges, but I'm wondering what to do.

 

Recently I paid some cash into my HSBC account. When I checked my account the amount they had credited me was short of what I had actually paid in!

 

As it was paid into the machine, I'm unsure as to my rights; I'm waiting for them to contact me back, but what should I do if they refuse to give me the rest of the money?

 

Any information would really be appreciated!

[Kish4000]

do you have the receipt from the machine when you paid it in? as long as you have that they cant keep your money, its when you get it back thats not so clear!

[GRL]

Yes I have it! ..But it says "the amount paid in is subject to checking by the bank"...obviously I know how much I really paid in but they could argue otherwise...?

[Kish4000]

i dont have that on comment on my receipt, was it a new machine inside the branch or one of those post your envelope jobs?

[GRL]

Yeah put the cash in the envelope

[Kish4000]

hmmm, im not to sure here as mine was a machine, im pretty sure they cant keep your money but its hard to prove how much you put in the envelope, some of the more experienced members here should be able to clarify

[rebel11]

I don't think you should stick cash into those machines, a cheque is fine, but cash requires banks to be honest, and it could be any Tom, Dick or Harry opening the envelopes.

[GRL]

Hmm yeah I just hope its possible to sort it out! Thanks anyway Kish4000

[2ltr16valve]

out of interest how much less are they saying ?

[GRL]

£40, not a lot to some but quite a bit to me!

[rebel11]

Get something down in writing and send it to thier Head Office if your still not happy once they have responded too you. I don't think you can put it down to experience what ever amount it is.

[GRL]

Ok thanks rebel11

[Castlebest]

I think its your word against theirs, I would write a letter complaining there is a shortfall just so they check it but if they come back and say they are right there isn't a lot you can do to prove them wrong

 

pete

[GRL]

Ok then. Thanks for all the replies much appreciated!

[Carningli]

Hi GRL,

I always use the machine for paying,in the charges are cheaper!. I have made errors in entering the amount paid in when requested by the machine then put the envelope in and realised the amount entered was in correct. I have then advised the counter staff of the error. They claim they always check the amount against the actual paying in slip, especially the cash breakdown. I would ask them to cheque the cash break down against the paying slip and advise you precisely which notes (or coins) were short. This should help you reconcile the amount paid in! However I realise that if someone half inched your payment, there is little you can do other than ask HSBC to keep a record of your alleged loss.