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    • Hi all, Love this site and it's no nonsense advice, have dipped in and out of the consumer forums over the years, mostly to assure myself that what I was doing was the right thing when dealing with various businesses (almost 100% success rate, thanks in part to reading and more reading here.). Anyway, the time is almost approaching where I might need to ask for some specific help and I have a couple of queries that I can't see definitively answered. Due to financial mismanagement and severe anxiety issues I stopped paying all unsecured debt in December 2018 (one slipped to the first week in Jan 2019 when the last payment was made having rechecked my bank statement from that period - all my unsecured debt direct debits were cancelled in early Jan 2019). This has left half a dozen debts;  a couple of credit cards, a bank loan, Shop Direct and some Hitachi Finance stuff having been sold on and passing the rounds through the usual suspects, Lowells, Link, PRA Group, others related to them, and then back to them again. I have somehow successfully managed to maintain radio silence and avoided anything more worrying than their begging letters.  I have blocked their phone calls and texts, bumped all emails to the spambox and had a chuckle at their desperate letters.  I've never had anybody at the door.  I have been at the same address since before I defaulted and all correspondence comes to my current home address.  I have NEVER contacted them or admitted any debt. In anticipation of them perhaps ramping up action at the last minute I've had a look at my credit report on Credit Karma (rec'd from this very place) and I see that the default dates on these range from May 2019 to November 2019. Also in preperation I've been reading, reading and reading lots here as advised. Obviously being in Scotland there are a lot fewer posts relating to these matters and it's always quite annoying when OP's do not follow up with any outcome on their cases - how rude! This has also left me a bit confused of when I am able to finally breathe easy (although cancelling all the direct debits in Jan 2019 was the biggest sigh of relief as I knew it was all going to be unmanageable and, well, default one, default all.). I've been reading that defaults should be filed 3-6 months after the missed payment but one of my larger debts was defaulted on 27th August 2019 when the last payment I made was 10th December 2018, meaning the first missed payment was 10th Jan 2019.   My query for now is - when should I infer that these debts are prescribed?  From when the payment was missed, or taking the default date plus 5 years from the credit report? The three I have with the May date are moot anyway as either way they are gone  - some letters from Lowell offering me 90% off to settle is what got me thinking these must have been near SB status, however I have one big 10k+ with a July date and another 10k+ at the end of August I am feeling a bit anxious again, even though I know there is nothing to worry about with the begging letters.  Reading the various forums I am not sure why the OC's didn't take action against me when I read time and again the surprise that other posters haven't already been taken to court for lesser amounts - I'm also surprised I've avoided any action this long as there are plenty in this forum and sub forum who are whisked off to the court by the beggers minions after only a year or so after defaulting.  There are no CCJ/decrees listed on my credit report and I have not received any such judgements against me.  I still just regularly receive the begging emails to the spambox, the blocked phone calls and the letters from the they. I'm also reading that there is no need in Scotland to send an LBC so what should I be looking out for to know that the time has come to engage with CCA requests etc? I'm afraid in a fit I threw a lot of the paperwork out but I have a box of stuff I'm going to go through which may have the original letters from the OC's. Thanks in advance for any advice.  
    • I'm at work now but promise to look in later. Can you confirm how you paid the first invoice?  It wasn't your fault if the signal was so poor and there was no alternative way to pay.  There must be a chance of reversing the charge with your bank.  There are no guarantees but Kev  https://find-and-update.company-information.service.gov.uk/company/09766749/officers  has never had the backbone to do court so far.  Not even in one case,  
    • OK  so you may not have outed yourself if you said "we". No matter either way you paid. Snotty letter I am surprised that they were so quick off the mark threatening Court. They usually take months to go that far. No doubt that as you paid the first one they decided to strike quickly and scare you into paying. Dear Chuckleheads  aka Alliance,  I am replying to your LOCs You may have caught me the first time but that is  the end. What a nasty organisation you are. You do realise that you now have now no reason to continue to pursue me after reading my appeal since you know that my car was not cloned. Any further pursuit will end up with a complaint to the ICO that you are breaching my GDPR.  Please confirm that you have removed my details from your records. ------------------------------------------------------------------------------------------------------------------------------------------------------------ I haven't gone for a snotty letter this time as they know that you paid for your car in another car park. So using a shot across their bows .  If it doesn't deter them and they send in the debt collectors or the Court you will then be able to get more money back from them for  breachi.ng your data protection than they will get should they win in Court-and they have no chance of that as you have paid. So go in with guns blazing and they might see sense.  Although never underestimate how stupid they are. Or greedy.
    • Thank you. Such a good point. They did issue all 3 before I paid though. I only paid one because I didn’t have proof of parking that time, only for two others.    Unfortunately no proof of my appeal as it was just submitted through a form on their website and no copy was sent to me. I only have the reply. I believe I just put something like “we made the honest mistake of using the incorrect parking area on the app” and that’s it. Thanks again for your help. 
    • They are absolute chuckleheads. You paid but because you entered a different car park site also belonging to them they are pursuing you despite them knowing what you had done. It would be very obvious to everyone, including Alliance that your car could not have been in two places at the same time. Thank you for posting the PCN so quickly making it a pity that you appealed since there are so many things wrong with it that you as keeper are not liable to pay the charge. They rarely accept appeals since that would mean they lose money but they have virtually no chance of beating you in Court. Very unlikely that they will take you to Court given the circumstances. Just in case you didn't out yourself as the driver could you please post up your appeal.
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Emailed instead of sent


karenj2000
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Hi all,

I rang HSBC to find out where I should sent my Preliminary approach for repayment (spoke to a young lady who obviously flunked out of charm school who advised me again that they would not refund the charges imposed on my account). I was given an email address, [email protected], so I cut and paste my letter into that. She did not offer me a formal address to write to.

 

Have I screwed up my initial attempt to get my money back by emailing rather than writing a letter?

 

Help please - new to all this but sick of being broke thanks to bank charges!!!

 

Karen

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Thanks Sarey331 - did you sent your LBA via email?

I wasn't going to bother complaining about the fact that they have taken £200 in the last two months in overdraft charges but due to their snotty attitude I want revenge (and my money back) for the total charges on my account.

Did they put up a struggle with you or refund peacefully?

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they virtually ignored me until about a week after lba then offerd me about 90% settlement. im accepting because that money would be more useful now in the summer holidays, and its not a bad return for a few emails!

 

they acknowledged my emails, and the thing that got on my nerves is they have to forward everything but dont let that put you off your schedule though,id advise you to give them the 14 days and then press on. they dont give us extra time in case we are having admin difficulties do they.

read my thread if you get a minute as there are comments from others on there that you might find helpful, i know i did :D

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thanks karen, nearly there :)

 

deni, i believe that you can now sue them for not complying with data protection something or other. have a look on the here then call them up and bring it to their attention maybe?

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Hi, I requested my statements by phone 69 days ago,( and paid the £10 ) despite several reminders I'm still waiting! should I start the process again by letter? Deni.

 

Hi Deni,

I am new to all this but I would think that they have had more than enough time. If you paid the £10 via telephone banking you will have the date on your account which is the date that the process started.

I would post a thread of your own asking others with more experience their help as they all seem so up on how this all works.

GOOD LUCK!

Karen

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Yes, you can now report them for failing to comply with your request for Data protection information! Not quite sure of the procedures though!

28/07/06 - Prelim letter sent to HSBC for £3648

31/07/06 - Letter rec'd at HSBC

14/08/06 - LBA sent to HSBC

16/08/06 - LBA rec'd at HSBC

22/08/06 - Finally!! first reply from HSBC offering £2000

23/08/06 - Letter to HSBC declining offer, saying I want ALL my money!!

31/08/06 - MCOL filed for £4551.96, to be deemed served on 06/09/06

05/09/06 - HSBC Acknowledge claim

22/09/06 - DG Solicitors offer full amount in settlement, I accept!!

27/09/06 - Full amount paid into my acount

28/09/06 - Full amount taken out of my account!!!!!:mad:

29/09/06 - Cheque arrives, FOR SOMEBODY ELSE!! with all their account details in a letter adressed to me!!!

29/09/06 - HSBC refuse to pay money back into my account

 

 

 

If I have been of any help, please click on the scales in the top right corner! :)

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Yes, you can now report them for failing to comply with your request for Data protection information! Not quite sure of the procedures though!

28/07/06 - Prelim letter sent to HSBC for £3648

31/07/06 - Letter rec'd at HSBC

14/08/06 - LBA sent to HSBC

16/08/06 - LBA rec'd at HSBC

22/08/06 - Finally!! first reply from HSBC offering £2000

23/08/06 - Letter to HSBC declining offer, saying I want ALL my money!!

31/08/06 - MCOL filed for £4551.96, to be deemed served on 06/09/06

05/09/06 - HSBC Acknowledge claim

22/09/06 - DG Solicitors offer full amount in settlement, I accept!!

27/09/06 - Full amount paid into my acount

28/09/06 - Full amount taken out of my account!!!!!:mad:

29/09/06 - Cheque arrives, FOR SOMEBODY ELSE!! with all their account details in a letter adressed to me!!!

29/09/06 - HSBC refuse to pay money back into my account

 

 

 

If I have been of any help, please click on the scales in the top right corner! :)

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Hello Everyone, Just joined today, I'm going to email HSBC too, I've gone through my statements on the internet banking. I reckon i'm owed £370, shall I put this in the email?

 

I would use the Preliminary Letter: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/671-letter-preliminary-approach-repayment.html

 

and include the total sum in there. I deleted the part that spoke of additional schedules. Make sure you give your name, address as well as your account details as another poster has informed me that they can use delaying tactics if you don't!!! Make sure you keep a copy in your sent items or you will not have anything if it does go to court.

GOOD LUCK.

Karen

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Hey Karen, have you recieved a reply yet? I got the following -

 

 

"Thank you for your recent email.

We are looking into the matters you have raised and will contact you

with a full response as soon as we have completed my investigations.

 

I am formally obliged to advise you of the Bank's complaint handling

procedures that you can view by logging on to Home: personal, business, online, internet, banking: HSBC Bank UK and Contact

Us, then 'How to Complain' which sets out the relevant details for you.

 

Once again, thank you for taking the time to contact us. I am only

sorry it has been necessary for you to do so.

 

Yours sincerely

 

Richard Pinder

Service Quality Team"

 

 

 

 

A good sign, hopefully. Good Luck.

 

John

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They do have a messages function on the online banking facility

i did once send them a message i think but i never received a coherent response - only spam about more of their hsbc ripoff 'offers'...

 

i reckon you'd probably be within your rights to conduct your correspondence through their website though... after all they provide that function for us their long-suffering customers,

 

i did my claim the old fashioned way - dropping off letters by hand and getting a stamped photocopy as a receipt, if precedent for doing it this way can be established then that will surely make it easier for future claimants :)

My Thread: HSBC Glee!!!!

18/07/06 - 1st letter delivered by hand : £2,363.00,

01/08/06 - 2nd letter delivered by hand,

15/08/06 - Money Claim Online submitted.... £2,980.47 inc. interest & court cost

21/08/06 - offer of £1998.87 received = too late suckas!!!

22/08/06 - MoneyClaimOnline 'Acknowledged'

06/09/06 - 1st Letter received off D&G solicitors

15/09/06 - full offer made

20/09/06 - full payment + £50 received = £3030.47 :D

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they sent me an offer which ive said i'll accept on condition that payment is made by cheque within 7days or i will proceed to small claims court. this letter came about 5/6days after i emailed my lba.

 

im going to call them tomorrow or thursday to see if the cheques has been sent because if i dont receive it by monday im off to mcol

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