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    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.    Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.   The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved.  Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
    • You can use a family's address.   The only caveat is for the final hearing you'd need to be there in person   HOWEVER i'd expect them to pay if its only £200 because costs of attending will be higher than that
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      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Unsecured Loan. Sallie Mae UK


mikey445
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Hi,

 

Just want to say I am new to this forum and thanks in advance for any advice that can be provided. I feel a bit lost...

 

Basically in August 2007 I took out an unsecured loan for my MSc degree with a company called Sallie Mae UK which was for my studies, It was for £11,000. I had a repayment holiday for the duration of my studies (around 17 months) - where interest was accumulating, the rate of interest was around 12%. Ridiculous I know (I was young and didnt understand the implications).

 

Anyway Sallie Mae stopped this unsecured loan scheme in April 2008 as I think it didnt work out/credit crunch reasons? I have been informed that Sallie Mae UK are not dealing with this anymore even though they are the creditor. I have received several letters to let me know that they have passed this debt on to a company called Total Credit Financial Services UK/Eagle Consulting (which i have found out is a company that deal with outsourced debts). They are located in Canada and they are chasing the debt from there. Is this legal? Can they chase the debt from Canada?

 

I am unable to locate my agreement with them so I have used letter N provided on this site to request a copy of my credit agreement. They do hold this credit agreement which is signed, the original agreement being with Sallie Mae, they have not provided any notice of assignment to this new Total Credit Company.

 

My first question is that when I look on experian It appears that Sallie Mae have not searched my credit report before providing me with this loan? Is there a reason for this, or is this information I cannot see? Can companies give loans without doing searches?

 

My second question - is there any case for this debt being unenforcable? It was taken out after April 2007, they have provided me with the original agreement but not an assignment for this new company to deal with. As the company chasing are from canada and the orginal creditor Sallie Mae UK do not exist and not offering this scheme anymore. Is this original agreement enough to be enforcable? What else do I need to do now?

 

Third question - If i start making repayments how will this affect my credit rating? I genrally have never missed a payment on any credit card or loan but I am looking to buy a house soon, will this loan affect my ability to get a mortgage?

 

I would appreciate any help in relation to the above 3 questions, the second one being most impotant to me. If you have any questions feel free to message and I can provide more details.

 

 

Mike

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  • 1 month later...

Hi Mikey445,

 

I am also in the same position with Sallie Mae UK. I took a loan out in 2007, hadn't heard anything from then until I tried to contact them and got referred to the credit agency who are now dealing with the loans. They have recently contacted me about starting the repayments and I am unsure where I stand. So if you have had any advise as to what to do I would really appreciate it if you could let me know too :)

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You need to SAR the original creditor if at all....in order to terminate they need to supply a default notice in the prescribed format and a termination notice too, as well as notices of assignment....however the fact that it is being chased from Canada is staggering as I can't see how they will attempt to enforce a debt from there.....CCA request is also a good start....

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  • 4 weeks later...

Hello,

Yes I am in the same boat, after trying to contact the Sallie Mae UK people all last year and this year, with calls to Canada and mails etc, I have finally been contacted by the Total Credit Financial Services UK Ltd. I have a further complication in that I no longer live in the UK but in Belgium. My question is what are the legal implications of having a UK debt, owned by a Canadian company based in London for a Belgian resident?! is there anything different I would have to do to those living in the UK?

 

Also it would be interesting to hear from others on the thread who have asked for a CCA request or a Subject Access Request

 

Thanks

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Licence Number:0597834

Licence Status:Current

 

Current Applicant / Licensee:

 

Business NameCompany Registration NumberTotal Credit Financial Services (UK) Limited5958346

 

Categories:

 

Debt administration Debt collecting

 

Right To Canvass Off Trade Premises:No

 

 

Issued Date: 10-Apr-2007

Expiry Date: 10-Apr-2012

 

 

Legal Formation:

 

Body Corporate (incorporated outside UK)

 

Authorised To Receive Documents:

 

NameGitta Altmann

 

Current Individuals that run the organisation:

 

NamePositionGeorge KrieserOFFICERSteve FerriesOFFICER

 

Nature of Business:

 

Debt Collection

 

Current Address(es):

 

Address TypeAddressAccept Notices/Documents14, New Street, LONDON, EC2M 4HEPrincipal Place Of Business225, Yorkland Blvd, Toronto, Ontario, M2J 4Y7Registered Office14, New Street, LONDON, EC2M 4HE, United Kingdom

 

Historic Address(es):

 

Address TypeAddressRegistered Office14, Newstreet, London, N3 1BJ7

 

TOTAL CREDIT FINANCIAL SERVICES (UK) LIMITED

14 NEW STREET

LONDON

EC2M 4HE

Company No. 05958346

 

 

 

spacer.gifspacer.gifspacer.gifspacer.gifStatus: Active

Date of Incorporation: 06/10/2006

 

Country of Origin: United Kingdom

Company Type: Private Limited Company

Nature of Business (SIC(03)):

6523 - Other financial intermediation

Accounting Reference Date: 31/12

Last Accounts Made Up To: 31/12/2008 (DORMANT)

Next Accounts Due: 30/09/2010

Last Return Made Up To: 06/10/2009

Next Return Due: 03/11/2010

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I think it would be difficult (but not impossible for them to enforce) Have a read here - PART 78 - EUROPEAN ORDER FOR PAYMENT AND EUROPEAN SMALL CLAIMS PROCEDURES - Ministry of Justice

 

I think getting the SAR would be a good idea....and possibly if they are pressing legal action a request for the agreement...

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  • 2 years later...

Hi there - I know the last post on this thread was 2009, but I'm just wondering what posters and readers did about their Sallie Mae UK loans. Are you paying? If not, has a CCJ been issued against you?

 

Mine is now due, and I actually rang Sallie Mae in the US and both people I spoke to had to look up Sallie Mae UK on the internet – they had never heard of it! I probably need to speak to people at a higher level, rather than US account managers. But still, it doesn't inspire confidence.

 

I also did a CCA as advised by these threads and it would appear that Total Crediting have my agreement – they did post it to me – but what I'm trying to figure out is if the debt is being serviced (what Total Crediting claim) or if it has been re-sold. If it's been re-sold, do we have the right to a new credit agreement? Because what Total Crediting want me to pay, and what my original contract with SMUK varies by about £2,500. The whole thing makes me angry. I took a loan out with one company – and yet it folds and the debt is passed to another that isn't based here (it's run out of Canada though it has registered with the OFT in the UK as well). I can't believe we have to honour our agreements, but yet these lenders can just pass our debt around to any old bank or collection agency. Do we as consumers have any rights in regard to this?

 

Any and all advice, or your own personal experiences would be very welcome indeed.

 

C

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Hi 42man - thanks for your reply. I'm unclear what is to be gained with an SAR. Could I use that to find out what personal information Total Crediting hold about me? The CCA I understand and did, but what can a SAR do?

 

And no, no notice of assignment – just a letter explaining that the debt was no longer being serviced by Sallie Mae UK. But certainly nothing couched in terms of ‘notice of assignment’. In fact, the letter only has my name, but no signature of anyone, no account number and no date!

 

Thanks!

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If it was a loan and it had been sold or passed over to another company then I believe that there should be some sort of legal assignment, a SAR may reveal this (especially so if you request it)...lol just read my post #6 above.....

 

I noticed that they are still a 'DORMANT' company too

 

TOTAL CREDIT FINANCIAL SERVICES (UK) LIMITED

14 NEW STREET

LONDON

EC2M 4HE

Company No. 05958346

 

 

spacer.gifspacer.gifspacer.gifspacer.gif Status: Active

Date of Incorporation: 06/10/2006

 

Country of Origin: United Kingdom

Company Type: Private Limited Company

Nature of Business (SIC):

64999 - Financial intermediation not elsewhere classified

Accounting Reference Date: 31/12

Last Accounts Made Up To: 31/12/2010 (DORMANT)

Next Accounts Due: 30/09/2012

Last Return Made Up To: 06/10/2011

Next Return Due: 03/11/2012

Last Members List: 06/10/2011

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Hi 42man – the mystery deepens.

 

The company as it seems to call itself is Total Credit Financial Services UK Limited, which you previously posted details of on this thread.

 

But its email address is salliemaeUK [at] totalcrediting.com.

And on the web, its website is called Total Credit Recovery Limited (the same logo is on its correspondence),

which is based in Canada.

 

Hilariously, its correspondence has the return address of TCFS (UK) Limited, PO Box 5738 Inverness IV1 1SY,

yet all the envelopes have Canadian postmarks on them.

 

And the paper is American-sized, not A4.

 

I looked up the UK address and it is the home of Eagle Consulting “your outsourced accounts department”, as its website says.

 

TCFS also as a registered office in London because it received a copy of my CCA there,

but the reply and copy of credit agreement came via Canada.

 

Thanks!

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Hi cerberusalert - thanks for your reply. Nothing in the T&C about legal jurisdiction, just that it is compliant with the Consumer Credit Act 1974 (but this was when Sallie Mae was still operating in the UK). But why would any bank/collection agency buy debt that they could not collect? I'm wondering if that is why the collection agency now has offices registered in the UK – so that it can collect legally because otherwise it would not be enforceable? Such a tangled web!

 

Thanks!

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But why would any bank/collection agency buy debt that they could not collect?

 

Because these debts are bought in bulk, usually in the thousands for between 7 & 15% of the face value, so even if they only manage to get one or two people to pay in every 10 they are still in profit.

 

Once they have cherry-picked the a/cs they then sell the debts on to other DCAs further down the food-chain & so it goes on.

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really? that's just crazy! especially when you think about how much stress it causes individuals in their daily life, but it's just numbers on a spreadsheet for these lenders and collection agencies. In my case, what would you recommend? Asking for the T&Cs? Or an SAR?

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The problem you will have is that you would need to send a SAR to everyone involved to get the full history of this a/c + given its age there will probably be gaps as under the Data Protection & the Money Laundering Acts they only need to keep the information for six years. Of course this can be advantageous to the debtor because it can also mean they may not be able to prove the debt.

 

How old is this a/c?

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I took the loan out in 2006, but it's a student loan, so I didn't have to pay anything until now according to the terms of the agreement.

 

I was notified in 2008 that Sallie Mae was closing up in the UK and this new company would be handling the debt.

 

I emailed them and they told me they were only servicing the debt, and they hadn't bought it.

 

I did a CCA and they did provide me with a copy of my credit report.

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