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    • pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’. Choose ‘Create sign in details’ to register for the first time. You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID. You should make a note of your memorable word, or password as these are not included in the email.  then log in to the bulk court Website .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .. get a CCA Request running to the claimant . https://www.consumeractiongroup.co.uk/topic/332502-cca-request-consumer-credit-act-1974-updated-january-2015/ .. Leave the £1 PO unsigned and uncrossed . get a CPR  31:14  request running to the solicitors [if one is not listed send to the claimant] ... https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ . .use our other CPR letter if the claim is for an OD or Telecom Debt or Util debt]  https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ on BOTH type your name ONLY Do Not sign anything .do not ever use or give an email . you DO NOT await the return of ANY paperwork  you MUST file a defence regardless by day 33 from the date on the claimform [1 in the count] ..............  
    • Which Court have you received the claim from ? Civil National Business Centre, Northampton MCOL Northampton N1 ? Manual Claim CCMCC (Salford) ? New beta WWW.MONEYCLAIMS.SERVICE.GOV.UK ? If possible please scan redact and upload a full page copy of page 1 of the claim form. (not the response page or AOS) Name of the Claimant ? CA Auto Finance UK Limited How many defendant's  joint or self ? One (self) Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to. 02 May 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  Unpaid car loan By an agreement in writing dated 26 November 2015 and made between the Claimant and the Defendant, the Claimant loaned the Defendant a sum of money. The agreement was Regulated. The Defendant failed to make payment of the sums due and the Agreement was terminated by the Claimant. On the 7 February 2019 the balance due from the Defendant was £8,196,38. The Defendant has paid £0.00.                                                             THE CLAIMANT THEREFORE CLAIMS  1. £8,196,38 2. Contractual interest to the date hereof £0.00 3. Further interest at 10.70 per annum (£0.00) per day until judgement or sooner payment. 4. Costs to be assessed. CLAIMANTS CLAIM £8,196.38                                                                                                                                            OUR REF HXC/M0052854                                                                                                                                                DIRECT LINE 01293 596922                      What is the total value of the claim? £8751.38 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? No Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Did you inform the claimant of your change of address? n/a Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? No When did you enter into the original agreement before or after April 2007 ? After Do you recall how you entered into the agreement...On line /In branch/By post ? In Branch Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Original Creditor was FCA Automotive Services UK Limited Were you aware the account had been assigned – did you receive a Notice of Assignment? No and No Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? No Why did you cease payments? Unaffordable What was the date of your last payment? Feb 28 2018 Was there a dispute with the original creditor that remains unresolved? Yes (irresponsible lending and they did not supply all documents when CCA sent. The Terms and Conditions they sent as part of the request were different to the original Ts and Cs. Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   PRIVATE.pdf
    • Thank you. You contacted directly with the parcel broker so your best option is to proceed directly against them for breach of contract. I hope you have read enough to understand that you will not be able to rely on the Consumer Rights Act 2015. Do you understand why? Have Parcel to Go giving you a reason for declining reimbursement? Do you have anything in writing from your customer which shows that they did not refuse delivery and which identifies the actual circumstances of the situation?
    • Which Court have you received the claim from? CIVIL NATIONAL BUSINESS CENTRE, NORTHAMPTON Name of the Claimant? LOWELL PORTFOLIO LTD How many defendant's joint or self? SELF Date of issue – 03 MAY 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  1.THE CLAIM IS FOR THE SUM OF £6000 DUE TO THE DEFENDANT UNDER AN AGREEMENT REGULATED BY THE CONSUMER ACT 1974 FOR A LLOYDS BANKING GROUP PLC ACCOUNT WITH AN ACCOUNT REFERENCE OF (ACCOUNT NO. 16 DIGITS LONG). 2.THE DEFENDANT FAILED TO MAINTAIN CONTRACTUAL PAYMENTS REQUIRED BY THE AGREEMENT AND A DEFAULT NOTICE WAS SERVED UNDER S.87(1) OF THE CONSUMER ACT 1974 WHICH HAS NOT BEEN COMPLIED WITH. 3.THE DEBT WAS LEGALLY ASSIGNED TO THE CLAIMANT ON (DATE) NOVEEMBER 2016 NOTICE OF WHICH HAS BEEN GIVEN TO THE DEFENDANT. 4. THE CLAIM INCLUDES STATUORY INTEREST UNDER S.69 OF THE COUNTY COURTS ACT 1984 AT A RATE OF 8% PER ANNUM FOR THE DATE PF ASSIGNMENT TO THE DATE OF ISSUE OF THESE PROCEEDINGS IN THE SUM BE OF £0.00. THE CLAIMANT CLAIMS THE SUM OF £6000. What is the total value of the claim? £6500 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? YES, NOTICES OF CLAIM.  Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? YES  Did you inform the claimant of your change of address? NO Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? CREDIT CARD When did you enter into the original agreement before or after April 2007?  BEFORE  Do you recall how you entered into the agreement...On line /In branch/By post? I DONT RECALL Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? NO  Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DEBT PURCHASER.  Were you aware the account had been assigned – did you receive a Notice of Assignment? THE FIRST I RECALL WAS A LETTER FROM LOWELL SAYING THEY NOW OWNED THE DEBT.  Did you receive a Default Notice from the original creditor? NOT THAT I RECALL OR BEEN PROVIDED WITH THROUGH CCA REQUESTS.AT LAST REQUEST THEY SAID THEY WERE AWAITING THE DEFAULT NOTICE AND NO ACTION WOULD BE TAKEN UNTIL RESPONDED WHICH TO DATE I'VE NOT HAD OR SEEN.  Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ?  NO, I RECEIEVED LETTERS OF CLAIMS   Why did you cease payments?  i was under medical care which caused me not to work. around that time lowell had wanted me to increase my payments as it would take too long to clear the debt . i had been paying them what i was paying the bank. i explained my then health & financial position and that i was unable to do so. they put a hold on my account for a few months so i cancelled my direct debit. i made a full and final offer which was rejected. when they wanted payments to resume i explained i was in a worse financial position, still undertaking treatment and now unemployed so could not start payments as they wanted. after sending my financial spreadsheet they kept sending letters asking what i was going to do. i couldn’t see a way forward i felt stressed and under pressure so wrote that i would not be corresponding with them anymore. What was the date of your last payment? NOVEMBER / DECEMBER 2018   Was there a dispute with the original creditor that remains unresolved? NO   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? I COMMUNICATED MY FINANCIAL PROBLEMS WITH THE CREDIT CARD COMPANY, WE MADE A MONTHLY PAYMENT AGREEMENT WHICH WAS KEPT FOR SEVERAL YEARS UNTIL DEBT WAS SOLD.  
    • Perhaps you would care to read this and reflect on your continuing comparison of Israel to Nazi Germany Jugg    ALEX BRUMMER: How grotesque of pro-Palestine protesters to besmirch Auschwitz, the place where my grandparents died WWW.DAILYMAIL.CO.UK As the son of a refugee from the horrors of the Holocaust, I can feel nothing but contempt for the ignorance, gross... My elderly aunt Sussie and cousin Sheindy had been teenagers at Auschwitz and Belsen but survived and are alive to this day. What they will make of the protesters who waved flags, heckled and chanted as Israelis took part in the March Of The Living – the annual walk from Auschwitz to Birkenau – I cannot imagine. The images now circulating of the protesters are indescribably disturbing. They can only bring back memories of those final moments Sheindy shared with my grandparents when my grandmother Fanya squeezed her hand and told her to lie about her age to avoid the gas chambers. Claiming she was older, and could work, meant that Sheindy lived, not died. The outrage perpetrated by Hamas on October 7 has brought back the most terrifying memories for these two women – memories of pillage, mutilation and starvation. The Holocaust, or Shoah to use the Hebrew word, was the deliberate, industrial-scale killing of Jews.  It is bad enough that pro-Palestinian and pro-Hamas sympathisers have chosen to steal the language of the Holocaust.  Any comparison between Israel's retaliation and the monstrous genocide of the 1940s is odious and anti-Semitic
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Need some help with Lowell Portfolio


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Hi,

 

Have registered after finding via Google and need some help with Lowell Portfolio after reading lots of bits and pieces about them. Also after reading about them I am not going to post any details as they appear to trawl the forums looking for people so I am going to be specific without identifying.

 

Recieved a letter from them Saturday regarding a debt with a mobile phone company I had problems with a few years ago.

 

Basically, I was in real financial difficulty and a direct debit got returned unpaid. I phoned them about it and explained and all seemed OK, when I could I rang them to pay and paid off the outstanding balance, when I spoke to them and tried to set up a direct debit they told me that as it had gone overdue the only way I could do it was pay £xx or set up a new direct debit which would result in a new 12 month contract being started. Being a bit green to all of it, I set up the direct debit but argued the point about the 12 month contract and was told that they would look into it and come back to me, they never did.

 

After being in debt management for a while and generally getting back on top of things, I checked my credit file and the mobile company (major provider) has registered a default on my account a couple of years ago. Was going to contact them about it when this letter arrived.

 

So at the end of the day, although I don't agree with the way the mobile company handled it, I do owe the money and don't dispute that.

 

Whilst debt collection agencies are not new to me and I do stand up to them, the horror stories about Lowell have me a bit worried as through some bad advice from Harrington Brooks when I was stupid enough to be in a debt management plan with them, I have a few defaults which will be past the 6 year point in the next 12 months so at least I had stayed out of trouble for a while and my credit file was getting in better shape.

 

After reading about Lowell/Red they seem to be complete ******** so I don't want them adding another Default on my account.

 

Whilst although the mobile provider didn't get in touch with me, the default is on there from them so I can't really dispute it too much as I have no letters from them or anything to back up the conversation and they won't speak to me as it's in the hand of Lowell.

 

So, whats the best way to deal with them? Was going to send them a letter offering a full and final settlement offer of 50% based on the agreement they don't sell the debt on (as it seems they do), any default is removed that they (not the mobile provider) place on the account and send it in someone elses name not mine so they can't come back to me. Is this a good way to deal with it or are they just going to say no and start harassing me like they seem to with everyone else?

 

The other alternative is just to tell them I am in debt management and it's either the 50% full and final or they can get the money over however long it's going to take them to get it (think 3 1/2?)

 

Anyone had dealings with them where they haven't had problems after?

 

Any advice is very much appreciated.

 

Thanks

 

Welshman_42

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Hi & welcome to CAG.

Firstly, stop speaking to them on the phone & refuse to answer security questions if they ring you.

A direct debit should never be set up with any DCA as they can take what they want that way.

Others will be along soon with their own responses for you ;)

 

Hi,

 

Thanks for the advice.

 

Have not rang Lowell yet as there are so many horror stories it seems amazing they haven't been shut down and everyones advice is that way so although I was going to phone them, I decided definitely that was not a good way to do it.

 

Everyone seems really helpful here from what I have read so I look forward to getting some advice.

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For the time being it may be best to send them a 'prove it' letter http://www.consumerforums.com/resources/templates-library/86-debt-collectors/573-general-debt-letter-if-you-know-nothing-of-the-debt The onus is on them to prove a debt exists and they have the right to collect it.

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They are one of, if not the worst DCA in this country - they are well known on this forum by many of the Caggers.

Not speaking to them on the phone is golden rule number one.

They will say/do anything to get you to pay up.

Although mobile phones are not covered by a CCA - they still need to prove you owe the debt, so a "prove it" letter might be a good starting point for you.

Knowing Lowells...its unlikely they have any proof ;)

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They are one of, if not the worst DCA in this country - they are well known on this forum by many of the Caggers.

Not speaking to them on the phone is golden rule number one.

They will say/do anything to get you to pay up.

Although mobile phones are not covered by a CCA - they still need to prove you owe the debt, so a "prove it" letter might be a good starting point for you.

Knowing Lowells...its unlikely they have any proof ;)

 

So even though it's been logged on my credit file (and I kind of know about the debt even if I don't agree with it) from the mobile phone company I can still ask them to prove it?

 

Also, it seems very likely from what others have said they will put a default onto my credit file so if they do and cannot provide proof of the debt, where do I stand getting it removed?

 

Thanks for your advice and time.

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Yes you can ask them to prove it anytime you want.

Report Lowells to the OFT,trading standards & the info commissoner - thats standard practice for Caggers anyway :D

The credit reference agencies are only too willing to assist the DCA's when it comes to putting defaults on credit files unfortunately.

But with a bit of persistant complaining to all the relevant authorities..it can be removed ;)

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So the best action is to send the prove it letter, see what comes back and take it from there and under no circumstances, talk to them on the phone?

 

Absolutely right.

 

There is no need to pay these sponging parasites a penny. They have supplied you with nothing and even if the original creditor was owed money, they have long since received a substantial tax credit from writing the account off. If the account is not already statute barred, it soon will be, at which point any reference to it will drop off the credit reference agency files.

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I've had dealings with the various trading styles of the Lowell Group regarding a purported mobile phone account (never had a contract phone and never with the company claimed!) - I've had all the usual threatograms, postcards, etc. Thought things were going well when I received the buy-back offer (supposedly from Red but printed on Lowell paper!).

 

But now it appears that Lowell's have changed tactics because they have 'instructed' Philips to collect this imaginary debt - so Philips have had the barrage of letters including bemused, doorstep collection, S10, etc

 

K

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  • 3 months later...

Hi,

 

Me again!

 

Lowell Portfolio have had the 'Prove It' letter and still not come back to me to be able to supply documents that show the debt.

 

In the mean time, I have had 3 or 4 letters stating they are trying to get the information but it all dates back to the 20th October 2009.

 

The Default has been transferred from the mobile company to Lowell Portfolio on my credit file too.

 

Is anyone able to recommend the next steps to take? Is it possible to get the default removed as they have been unable to provide information on me owing the debt or is it just better to leave it and put up with it?

 

Thanks in advance for your help, yet again.

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The next step is to just ignore them until such time as they come up with proof of the alleged debt. If they continue to harass you report them to Trading Standards and the OFT for chasing a disputed debt.

 

Unfortunately getting them to remove a default is virtually impossible :(

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As long as they haven't altered the dates then the default on your CRF will remain, they only stay on there for a maximum of six years.

 

However if Lowlifes have altered the date of default to when they bought/chased the debt then that information is incorrect and WILL have to be ammended, incorrect info on your CRF currently attracts a £1000 damages fee, ONLY IF you are brave enough to sue them.

 

I am just waiting for the day I can take a DCA to court:D

Not that my CRF is of any concern to me and I fail to see what all the fuss is about with them, just another Americanism. But I would love to get them to pay me some beer tokens!:p

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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