Buy As You View took my TV!!

[ims]

Nicole, the meter in the eyes of BAYV is a collection agent, therefore, when you put the pound in it legally belongs to BAYV, do you have the old money manager black meter or have they changed you to the new white ones, these automatically reduce the amount of time you get per pound, and are pre set to do it....i would recomend you keep every payment made recorded on your payment card and ask for a full reciept.

[nicolefrenzy]

yeah i have a payment record and i sent off for statements (which was shocking to see) all im saying on the matter but if they do send somebody then they can take the meter:D

[ims]

why was it shocking??, they wont take the meter with out the goods, they will try to fob you off saying legally they have right of entry to thier meter and can remove it at any time, then will add due to tv bieng attached to meter they can take that too, the meteris basically an extension cord with a female plug inside id to except original plug of the tv, so is aload of bull really. Most times when accounts fall into dispute i know by fact that if you have paid the majority of the cost value + a percentage to BAYV they often close your agreement and then place your address to a dns server (DO NOT SERVE) so you can never buy from them again

[nicolefrenzy]

i have probably paid for my good 3x over ok maybe twice but its the interest and other fees that bump it up so much i was with them and paying with no problems for 5 years until i looked at my agreements

[ims]

most people do the same

[Lefty]

Hi InsertName

 

Do you have any updates on your situation? Has anything been resolved?

 

Frankly, I'm surprised that BAYV have not commented officially on this thread, certainly as it appears (on the surface) to be an awful example of customer care - something, we are told, the company is absolutely committed to improving...

 

Perhaps BAYV would like to comment?

 

For ease of reference, here is the original post again:

 

Hi I know that this is not the correct forum for this retailer, but its the only one that I saw that looked similar...

 

I hope someone can help/advise me here.

 

Basically I entered an agreement with BAYV in July 2007 for a TV, at the time it seemed like a good idea but after 6months or so well.. my views changed but i was stuck...

 

I never missed a payment, however the majority of the time I didnt use the coin box thing and either paid in cash when they came round, or via a cheque. they NEVER had any issues with this, they just said that by not using the box, it may affect my eligibility to get more goods from them (which at the rates, i didnt want anyway).

 

I left work in Oct 08 and so money became a bit scarce. In Feb 09 the rep that comes round suggested that we refinance the deal, so that the payments would reduce, no extra interest etc, just smaller payments over a longer period. This seemed ideal, on paper anyway. I went from the equivalent of £20 a week to £10 a week... SO winner!

 

Throughout this time i was still making payments via cheque, with no complaints from BAYV.

 

The last time someone came out, again, I paid via a cheque, and yesterday, was collection day.

 

My Acct manager advised me that the previous months payment had "bounced all over the place". And said that they now require that and this periods payment in full, or they would be removing the goods.

 

I advised them that I could not pay in full, and had they contacted me 6 weeks prior (when the cheque bounced) I could have cleared that then.

 

He didnt seem interested, and having had the same rep for some time, he knew my financial situation, in actual fact, he had the reposession papers in his hand ready, so he KNEW i wouldnt be able to pay.

 

I obviously was not pleased, i had paid upwards of £1500 for a TV that you can get for £500 now, and was going to end up with zip.

 

I tried to get some sort of repayment sorted, and enquired about maybe a "grace" period, but this fell on deaf ears, it was full payment now, or the TV goes.

 

I couldnt pay, and he proceeded to unplug the TV etc.

 

Having read my terms, and calling BAYV it turns out when I refinanced, it overided my original agreement and as such, was back to square one.

 

I have no rights whatsoever, the girl over the phone actually said...

 

"We did make you aware that your cheque bounced, we sent you a letter on the 22nd September"

 

YES... you read that right, 22nd september, yesterday, the day when the TV was taken back....

 

 

Where can I go from here? i'm mighty annoyed, TV-less and £1500 out of pocket.

 

If i did this to someone, I would be arrested for extortion.

 

I appreciatte any feedback, and hope someone can help me.

 

Thanks

 

Chris.

 

Cheers

Lefty

[The Truth "Rare Indee]

Although the goods belong to the company until your final payment, this does not mean they can enter into your home and remove them if you get into payment difficulties, unless you have actually consented to their removal.

The company cannot remove them without your consent until they have:

 

1) Issued you with a statutory default notice (in writing)

2) Given you an opportunity to put matters right (Minimum 14 days)

3) Applied for (and been granted) a court order.

Rather than disclose personal information in a public forum I would recommend you write to the Chief Executive Officer Graham Clarke at the company’s registered office

Buy As You View Limited

Kingsway Buildings

Bridgend Industrial Estate

Bridgend

CF31 3RY

Clearly marking this letter strictly private and confidential to ensure he personally sights your letter.

[sweets-on-the-move]

perhaps you should also have quoted.

keep a copy of your letter

also forward your letter recorded delivery.thats very good proof of postage.

very informative reply from buy as you view on this occasion.......

[The Truth "Rare Indee]

Agreed, sweets on the Move

 

Keep a copy and send recorded delivery

 

Regards

[Lefty]

Although the goods belong to the company until your final payment, this does not mean they can enter into your home and remove them if you get into payment difficulties, unless you have actually consented to their removal.

 

The company cannot remove them without your consent until they have:

 

1) Issued you with a statutory default notice (in writing)

2) Given you an opportunity to put matters right (Minimum 14 days)

3) Applied for (and been granted) a court order.

 

Rather than disclose personal information in a public forum I would recommend you write to the Chief Executive Officer Graham Clarke at the company’s registered office

 

Buy As You View Limited

Kingsway Buildings

Bridgend Industrial Estate

Bridgend

CF31 3RY

 

Clearly marking this letter strictly private and confidential to ensure he personally sights your letter.

 

Thanks to BAYV for commenting. Once again, good sound advice.

 

However, I do feel BAYV would gain even more credibility on this forum if they stuck to posting with just the one ID (BAYV) instead of using alternate ID's. As far as CAG is concerned, only posts made by BAYV will be considered as official company responses.

 

Many thanks

 

Lefty

[MARTIN3030]

Yes agree absolutely.

[sweets-on-the-move]

yes agree indeed with lefty spot on there

[MARTIN3030]

Once again could BAYV please email [email protected] and indicate the level of management who is responding here ?

This still remains unanswered.

[ginababy]

hi i got buy as you view in november 09. at the time i had a partner but tv still went in my name. my partner has now left me ! and i can not affored to pay them they have only empty my box twice. i rang them and they say i prob have to pay half back im waiting for someone else from diffenet appartment to ring i dont want this debt help !!

[sweets-on-the-move]

hello and welcome to the consumer action group.

as you have purchased also signed the agreements in your name only you say.

then you are responsible for the goods and the payments.

i do understand from my own experiences the meter are emptied every 8 weeks.

i assume with your relationship ending it added extra financial pressure onto yourself.

so under these sad circumstanes if b a y v and yourself cant come to some agreement over these problems.

perhaps you might have the right so ask them collect the goods and end the h p agreement.

perhaps indeed that a b a y v advisor or some one who knows the h p situation better than myself .

in an attemp to reduce the pressure and worry on you over this matter.

[Lefty]

I am currently working on a CAG "Buy as You View" customer advice factsheet - a similar item to our existing CAG BrightHouse factsheet which you may have already seen.

CAG has received a lot of complaints about BAYV recently.

 

I have placed a thread in the "sticky" section of the forum HERE for anyone to contribute with their experiences, horror stories, GOOD SERVICE STORIES, or anything they feel would be of interest, and of use, to the factsheet.

 

PLEASE DO NOT ADD YOUR VIEWS TO THIS THREAD. Add your views HERE

 

 

Many thanks

 

Cheers

Lefty

 

 

[hazeleyes68]

hello and welcome to the consumer action group.

as you have purchased also signed the agreements in your name only you say.

then you are responsible for the goods and the payments.

i do understand from my own experiences the meter are emptied every 8 weeks.

i assume with your relationship ending it added extra financial pressure onto yourself.

so under these sad circumstanes if b a y v and yourself cant come to some agreement over these problems.

perhaps you might have the right so ask them collect the goods and end the h p agreement.

perhaps indeed that a b a y v advisor or some one who knows the h p situation better than myself .

in an attemp to reduce the pressure and worry on you over this matter.

 

 

I would personally write a recorded delivery letter to Chief Executive Graham Clarke explaining your difficulties ,offer an affordable payment . .If no luck see a solicitor with citizens advise buruea .

[julez1974]

This company are an utter disgrace bullys i had dealings wiv them i was short in my tele box single mum with 2 young kiddies i was worrying myself sick over my arrears they didnt care just come took the tele ,no tv for my 2 little ones 2 watch bout time somethin was dun about this company new laws need to be made they are no better on times than a loan shark you hear of !!!!!!

[alisha2010]

Join the Buy As You View facebook page ,add your bad experiences

Welcome to Facebook! | Facebook

[hyperjase]

I'm rather concerned the BAYV poster hasnt suggested that.

 

Maybe because they're not bothered about making such serious threats .... I have no experience with this company but I know what I've read!