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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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OPC - Ingress Park


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Just to try and elucidate a little more (having received confirmation of the claims being stayed today), the particulars of why it has been stayed amount to the following (a summary):

 

1. Authority: "The claimant shall disclose the documents on which it relies as giving it authority to issue parking tickets and collect payments from visitors to and residents at Ingress Park."

The Court wants to see the paperwork (contracts)behind Crest/Peverel, landowners, and OPC and to see who is making any money from this scheme, how it came about, who is benefiting etc.

 

2. Signage: Essentially the Judge wants a plan showing where all the signs are or were, and what they had written on them, when they were removed (by OPC, Council, or parking vigilantes) - and if so were they replaced or not.

 

3. Contract: "The claimant shall explain in legal terms how it contends a contract is made between themselves and parking drivers and shall state the legal effect of any signage relied upon; identify the nature of the offer and the acceptance and identify the parties to any such contract."

It goes on to ask how they calculate the parking control fines and to explain the damage/loss OPC incur by someone parking.

 

4. Debt Collection: "The claimant shall clarify its relationship with Windsor-Smythe and Partners and in particular as to whether there is any linkage in the form of personnel or management."

 

Overall, it was very pleasant reading...finally, someone is going to get to the bottom of all this.

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Paragraph 3 is very interesting, as it gets to the heart of the matter regarding actual material loss or damage suffered by the land owner.

 

Actually, if Jeevesikins has quoted it correctly, the court is asking for clarification of what loss OPC have suffered, rather than the landowner, as it is they who are bringing teh court case. This will presumably be even harder (impossible) for OPC to quantify.

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If OPC engage the contents of their collective craniums they'll fold on all counts. If the BPA involve themselves in advising OPC they'll almost certainly suggest the same. Will anyone on the PPC stump want close examination of any clause purporting to confer full agency rights or a detailed examination of what any payments made by OPC to the landowners amount to?

 

As any contract between OPC and the landowner will almost certainly contain a clause indemnifying the landowner against any claim arising from OPC's activities on their site one can surmise that Peverell will be taking a close interest in the matters.

 

Is that just the faintest whiff of phoenix in the air?

Edited by Old Snowy
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Oh yes, Peverel are quietly very interested indeed in the outcome of this case.

 

As far as I know, I was the first case scheduled in this latest batch of IP residents (which have a large amount of tickets) v OPC cases. My case was not heard, as the Judge stayed it, of course.

However, OPC/ Peverel weren't to know that, but they did know that whatever the outcome of my case was, it would set some kind of precedent for the next 26 cases.

 

My second court bundle from OPC, received the day before my hearing, contained defamatory witness statements from the Peverel estate manager and his lackey here at IP, attempting to smear my character and good name/ scare me into settling out of court. I don't think they would bother doing this for all 27 of us, just the unlucky resident who was the first to be heard (me).

 

There are no depths which these people won't stoop to.

Edited by Zeb77
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On the 8th August 2010 OPC took pictures of my father's car parked on the kerb outside our house but no ticket was issued. On the 28th August 2010 he received a letter stating he has been issued a private parking ticket on 08/07/10, this was 51 days after the photographs were taken.

They sent photographic evidence clearly showing no such ticket was placed on the car. According to OPC signs around Ingress Park a ticket should have been issued immediately for blocking the highway. I'm under the impression that each household has 1.6 car parking spaces. So for very 2 houses there should be 3.2 parking spaces. Where is the additional 1.2 space that is missing?

If someone could help us or give us advice that have been in such a situation we would be very appreciative!

From the BigBarnett house members in Ingress Park.

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Al, if you could do the same for me please by pm or email I would be very grateful. I would love to add this into my defence, and any other details about previous cases that have been lost by OPC. This IP business is shaping up to be a great mould for future cases. Hope it gets heard before my case which is likely to be end of November or early December. Thanks in advance. JP

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I was the defendent in the case at Wolverhampton, I always maintained that i could not remember who was driving the car that day, I neither confirmed or denied being the driver, I wrote 2 letters to OPC asking them to substantiate their case against me, they could not. At the end of the day it should be up to the claimant to prove on balance of probability who the driver was. I would never advise anyone to lie in court, dont say you were not driving if you were, however, you dont have to help the other side, So if you are not sure then dont admitt to anything just to accomodate these parasites, Neither confirm nor deny it and ask them to substantiate their case. I am aware that the default advise on the forum from people far cleverer than me seems to be never to reply to them however in my case this helped greatley. I would also like to take this opportunity to thank AL27 (Alex) for all his help and support and i would advise anyone in a similar predicament to listen to his advise, but remember to do what you are comfortable with and tweak any defense to suit you.

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You've got some more information for us phoneywar I think?

 

For impartiality, the judge at Wolverhampton only found against OPC because our defendant wasn't the driver. Arguments such as contractual penalties, unfair consumer regulations and contractual offers were dismissed. The judge stated that the signage constituted a valid contractual offer and the amount was an agreed charge in debt.

 

Fake court papers were described as legitimate copies of papers to be prepared and that it was a valid tactic by debt collectors.

 

Basically all the established defences and points of law were demolished in a tough hearing.

 

Be aware that OPC will probably now try to push cases towards Wolverhampton. These need to be transferred to a nearby court to avoid this problematic judge.

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Al27 - That case is not a real victory for the consumer as people do not always run the do not know driver option.

 

As a defending litigant in person your case should be transferred to your local court, so if you live in the Wolverhampton area be wary of this.

 

OPC would have no valid ground to get the matter transferred to Wolverhampton, given they are in Hertfordshire.

 

Al27 - was Excel v Hetherington used to argue the unenforceable penalty point?

If I have been helpful please click on my star and add a comment.

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Okay it just shows how uncertain litigation can be, we found a similar level of inconsistency with the bank charges.

 

It does not matter how good you think your case is, if you get the wrong judge you are in some difficulty.

 

Good work Al27 helping.

If I have been helpful please click on my star and add a comment.

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Reference the above, the point about the Judge is of course valid, but this also applys to the defendent as i must admit i found the whole thing quite stressfull and had trouble getting my point accross, another person using the other points in the defence perhaps in front of another Judge would probably make a better case.

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Before there is any wailing and gnashing of teeth there are some points that should be borne in mind when considering this judgement.

 

Firstly, as has been said OPC lost.

 

Secondly, one should always run the best defence available (singular) even where there are others that can be applied. In such circumstances this often leads to what can look like concessions in others but in reality amount to little but chaff. Sometimes, it has to be said, such concessions have the appearance of sops offered by judges to improve the impression of balance though I'd doubt any of them would ever admit to it. Publicly.

 

Lastly, no decision in a County Court is binding on any other although suitably coincident circumstances can provide persuasive argument. Importantly, insofar as they relate to the allegedly false Court papers, the comments made, obiter, by the judge at Wolverhampton relate solely to the instant case and if viewed in full are very likely to be less obiter and more dicta.

 

I doubt he was viewing them in the context of the Unfair Contract Terms Act or the Fraud Act let alone the OFT guidelines. In short, there is nothing here to be concerned about other than continuing to ensure that defence cases are constructed carefully - which A127 has demonstrated his capability at on numerous occasions. A lesson OPC would do well to learn from. As the saying goes:

 

"A fool learns from his own mistakes. A genius learns from those of others"

 

On the basis of their recent Court performance OPC would seem to fall into the former bracket rather than the latter.

Edited by Old Snowy
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