Orange Contract Help Please!!

[buzby]

Two thoughts - this was an upgrade, or a new contract?

 

If the latter, was the decision to get the Hero led by you on advice from the staff, or did someone there at the shop specifically tell you that the mapping service was provided FoC? Finally, WHY is it incomparible?

[buzby]

Since your decision to purchase was based on the information provided by the sales staff, if the phone does not work as promised/claimed by them, then you have every right to reject under SOGA - as your need for the mapping program was part of your decision to purchase the contract/handset. (You only have 14 days to repudiate the contract).

 

Are you sure the service isn;t really compatible? I cannot imagine Orange launching a new handset then not supporting it with their promotion.

 

UPDATE: I found out why.

 

Up until the Hero - all HTC's handsets used Windows Mobile OS as standard. The new Hero ISN'T a WM handset, but one using Android - Google's New Phone OS. And naturally with a new OS, all standard software is going to be OS specific, and Orange Maps won;t be available until they do an Android front end. If mapping is a deal breaker, then you'll have to go to another HTC. If you can await until they get the client sorted, you might not have long to wait!

 

As for the staff error - it is an easy mistake to make, not ideal, but a mistake nevertheless!

Edited August 22, 2009 by buzby

[buzby]

Anytime. I've just heard that the (rather excellent) Co-Pilot GPS Phone software is now available for Android handsets for £24.00 - so another solution would be that if they cannot provide you with Orange Maps for Android, they should give you a £35 credit so you can get the Co-Pilot equivalent.

 

If they refuse to deal with you, then you need to get the address for escalated disputes, explaining that you will then return the handset (via Special Delivery) and will ewquire the additional cost for doing so to be reclaimed from them as part of your refund.

[buzby]

Naughty. Not all the phones support the Mapping service (as you know), so trying to sell this as a 'benefit' of the contract - when you cannot use it, is a pretty lame excuse!

[buzby]

You could say that for all networks, really - but dont escalate your distress out of all proportion. It was an error that this HTC handset cannot use the mapping service. If they can confirm it will be available on Android in (say) 28 days, your argument is considerably weakened, as the pone would then do what the salesman suggested.

 

I'm assuming your using this as a 'get out' because you don't actually like the handset?