Baker Vs Natwest

[octiboxvrs53]

Hi

 

This is totally new to me i have been told by a close friend Mr Wilkes from the kandoo network to contact my bank concerning bank charges. I am at present totalling the charges up off my statements which i recieved the other day. I have come across a charge called a referral charge which can range between £25.00 per month to £90.00 per month. Does anybody know what this is and can i claim it back? Any information on this would be gratefully appreciated.

 

Many Thanks.

[callumsgran]

yes you can claim it back! good luck

[octiboxvrs53]

Cheers for that i was not sure.

[Can_Do_Network]

Good to see you on here Mark. These guys are really helpful so I'm sure you'll get all your money back.

 

NOW GET BACK TO WORK OR I TELL THE BOSS

[Can_Do_Network]

I am posting this on behalf of Mark. This is the letter he's had back today:

 

Questions:

 

Has anybody else had this type of letter?

 

Is this a standard fob off letter?

 

Should Mark continue regardless and send out the LBA straight away or wait until the 14 days is up?

 

Thanks all

Kris

[Guest NATTIE]

yes and yes

[Can_Do_Network]

So, to clarify

 

Yes to

Is this a standard fob off letter?

 

and yes to

continue regardless and send out the LBA straight away

 

Is that right?

[Guest NATTIE]

and thrice yes

[Can_Do_Network]

Nice 1 - Thanks!

 

I really feel like I'm getting to know you

 

Thanks 4 answers

[Louisk]

I notice at the bottom of the letter asking to quote your Telephone number, imho I would (Have) told them that all corespondence should be in written form so you have a record of every thing - good luck anyway.

[Can_Do_Network]

Good point!

 

MARK - DO NOT DEAL ON THE PHONE AT ALL. If they do call you, tell them you'd rather correspond via writen mail.

 

Thank Louisk

[Guest NATTIE]

redherring guys you are getting paranoid. The letter has been sent from a customer service centre and the letter is part of a template used so do not worry standard blah blah blah

[Can_Do_Network]

This is the lastest letter sent to Mark:

 

 

Is this standard as well or do they have a point? I'm reading that they are 'trying every trick' to get Mark to forget about it. Have others had this type of letter?

[Kidson]

Yes ~ another standard reply

[Warms]

Is this standard as well or do they have a point? I'm reading that they are 'trying every trick' to get Mark to forget about it. Have others had this type of letter?

Yep, me! Got my "Stuart Higley" today, too...

[octiboxvrs53]

Cheers Kris

 

This second reply is after my LBA. The next step is small claims but how do i start the proceedings.

 

Is there a chance that they may close the account and should i be looking to open an account with another bank. :???: :???: :???: