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    • Hi, I have an old outstanding debt from 1994 due to MBNA for £20,000. The debt has been passed to various DCAs and is currently with PRA Group.  I sent them a CCA letter in January 2024. They acknowledged this letter and stated they would come back when they had more information, however the information did not arrive within the 12 working day scenario.. I have just received a copy of the agreement which goes back to 1994 from them. In their response letter they have stated " Please find enclosed documentation received to date: we are waiting further documents in order to complete your request. We have currently deemed this debt as unenforceable which means we are not able to take court or further action against you to recover the outstanding balance". They then go on to state "we are still legally entitled to:  1.Contact you to ask and repay what you owe 2.Pass your details onto a third party collection agency 3. Continue to report your account with the credit reference bureaux (as appropriate)". I'm at a loss as to what I should do next and would appreciate any guidance on this matter. I am currently paying £5.00 pcm. TIA      
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    • My understanding is that they won't provide the name to me whether the investigation is Live or Closed, & I have no legal rep as I didn't have P.I. Cover on my policy, & am intending to claim using OIC.org.uk, but remain completely stuck as they 100% cannot open a claim on the portal without both the Reg. No. & Name of the other driver.  
    • thanks again ftmdave, your words are verey encouraging and i do appreciate them. i have taken about 2 hours to think of a letter to write to the ceo...i will paste it below...also how would i address a ceo? do i just put his name? or put dear sir? do you think its ok?  i would appreciate feedback/input from anybody if anything needs to be added/taken away, removed if incorrect etc. i am writing it on behalf of my friend..she is the named driver  - im the one with the blue badge and owner of the car - just for clarification. thanks in adavance to everyone.       My friend and I are both disabled and have been a victim of disability discrimination on the part of your agents.   I have been incorrectly 'charged' by your agent 'excel parking' for overstaying in your car park, but there was no overstay. The letter I recieved said the duration of stay was 15 minutes but there is a 10 minute grace period and also 5 minutes consideration time, hence there was no duration of stay of 15 minutes.   I would like to take this oppertunity to clarify what happend at your Gravesend store. We are struggling finacially due to the 'cost of living crisis' and not being able to work because we are both disabled, we was attracted to your store for the 10 items for £10 offer. I suffer dyslexia and depression and my friend who I take shopping has a mobility disability. We went to buy some shopping at your Gravesend branch of Iceland on 28th of December 2023, we entered your car park, tried to read and understand the parking signs and realised we had to pay for parking. We then realised we didnt have any change for the parking machine so went back to look for coins in the car and when we couldnt find any we left. As my friend has mobility issues it takes some time for me to help him out of the car, as you probably understand this takes more time than it would a normal able bodied person. As I suffer dyslexia I am sure you'll agree that it took me more time than a normal person to read and understand the large amount of information at the pay & display machine. After this, it took more time than an able bodied person to leave the car park especially as I have to help my friend on his crutches etc get back into the car due to his mobility disability. All this took us 15 minutes.   I was the driver of my friends car and he has a blue badge. He then received a 'notice to keeper' for a 'failure to purchase a parking tariff'. On the letter it asked to name the driver if you wasnt the driver at the time, so as he wasnt the driver he named me. I appealed the charge and told them we are disabled and explained the situation as above. The appeal was denied, and even more so was totally ignored regarding our disabilities and that we take longer than an able bodied person to access the car and read the signs and understand them. As our disabilities were ignored and disregarded for the time taken I believe this is discrimination against us. I cannot afford any unfair charges of this kind as I am severely struggling financially. I cannot work and am a carer for my disabled Son who also has a mental and mobility disability. I obviously do not have any disposable income and am in debt with my bills. So its an absolute impossibility for me to pay this incorrect charge.     After being discriminated by your agent my friend decided to contact 'iceland customer care team' on my behalf and again explained the situation and also sent photos of his disabled blue badge and proof of disability. He asked the care team to cancel the charge as ultimately its Iceland's land/property and you have the power over excel parking to cancel it. Again we was met with no mention or consideration for our disability and no direct response regarding the cancellation, all we was told was to contact excel parking. He has replied over 20 times to try to get the 'care team' to understand and cancel this but its pointless as we are just ignored every time. I believe that Ignoring our disability is discrimination which is why I am now contacting you.     I have noticed on your website that you are 'acting' to ease the 'cost of living crisis' : https://about.iceland.co.uk/2022/04/05/iceland-acts-to-ease-the-cost-of-living-crisis/   If you really are commited to helping people in this time of crisis ..and especially two struggling disabled people, can you please cancel this charge as it will only cause more damage to our mental health if you do not.  
    • I've also been in touch via the online portal to the Police's GDPR team, to request the name of the other Driver. Got this response:   Dear Mr. ---------   Our Ref: ----------   Thank you for your request which has been forwarded to the Data Protection Team for consideration.   The data you are requesting is third party, we would not give this information directly to you.   Your solicitor or legal team acting on our behalf would approach us directly with your signed (wet) consent allowing us to consider the request further.   I note the investigation is showing as ‘live’ at this time, we would not considered sharing data for suggested injury until the investigation has been closed.   If you wish to pursue a claim once the investigation has been closed please signpost your legal team to [email protected]   Kind regards   ----------------- Data Protection Assistant    
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Link Financial and MBNA Card debt


HP Mum
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Thanks

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An update - 3 years later !!

I have had NO contact from mbna or Link since December 2010.

 

However - I have just checked my Experian Credit Report - and Link (mbna) have registered the alleged account in default.

Default date of end 2008.

 

I don't want to open a can of worms and get talking to Link again really - but I very importantly need to improve my Credit Report.

Who do I write to and how do I get the Link Default removed immediately from my Report ???

 

I did write to Link 3 years ago the following:

DataProtection Act, section 10.

Pleasenote you may also consider this letter as a statutory notice under section 10of the Data Protection Act to cease processing any data in relation to thisaccount with immediate effect. This means you must remove all informationregarding this account from your own internal records and from my records withany third parties and credit reference agencies.

Pleaseconfirm that you have complied with my request under section 10 of the DataProtection Act.

Clearly Link paid NO attention.

They can not collect on the debt, yet are ruining my credit rating by posting this on Experian. I have not checked any other Reports, but assume it is on others too.

Advice on how to handle this is greatly appreciated. Many thanks

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Will this do as a letter ?

And is there any action I can take when a dca is in breach of Section 10 ????

 

Dear Sirs,

Account no / Your ref

 

You are in possession of my previous correspondence dating back to 2010 - I gave you StatutoryNotice - under Section 10 of the Data Protection Act to cease processing any data in relation to the account named above with immediate effect. This means you must remove all information regarding this account from your own internal records and from my records with any third parties and credit reference agencies.

 

You are currently in breach of this Notice. Please ensure that ALL information regarding this account is removed from ALL credit reference agencies and other third parties and from your own internal records, as requested.

Please the confirm that you have complied with my request undersection 10 of the Data Protection Act by return letter.

Yours,

xxx

 

Yours sincerely

Edited by HP Mum
typo
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Hi HP Mum,

 

There doesn't seem to be as many caggers around like there used and I guess some that were subbing to this thread three years ago have unsubscribed because there hasn't been any further postings from you. I'm still subbing to most of the original one's when I joined CAG and rarely get any notifications from them.

 

I came to the conclusion that eventually the DCA's just give up and move on to someone else who gives them less grief!

 

Then you get the odd one that comes out of the woodwork and chances their arm again. Is it coming close to being statute barred by any chance?

 

I'm not an expert on CRA's, however I think if the debt has been purchased in full from the original creditor, then the new owners do have the authority to continue updating the the agencies.

 

Maybe someone else will come along and advise differently or agree with me.

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  • 4 months later...

Afternoon

 

I am trying to tie up loose ends.

I have heard nothing from mbna or Link for years.

I never acknowledged the debt and I sincerely doubt it was enforceable or they would have taken me to court by now.

I sent Link/mbna a: S10 Notice To Cease Processing of Data

But they have still added this debt to my CRA file.

What can I do now ?

 

The default date was very end 2008 - so it will be statute barred end of 2014 (I think).

But I need a better CRA now.

If I write to them - what kind of strong letter/formal legal letter do I need to write to ensure they remove their details from my name.

Or do I just send another S10 ?

 

Any thoughts ?

Thanks

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  • 5 months later...

Hi john1975 - they are indeed !!!!

 

However, whilst you are on here - have you read up on the CPR process?

 

I was completely amazed at the wonderful advice I received on this site at a very fearful moment

- when a Notts Claim (on behalf of Halifax) had been issued to me.

 

The words CPR meant nothing to me then.

 

 

But 6 weeks later when the Claimant decided not to pursue the Claim I was super grateful some wonderful people

had held my hand thru the whole step by step process.

 

 

I may be 5 years out of date with some of the amendments but following this path certainly worked for me then and I hope it does for you.

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no we don't delete anything like that

its good info but sadly out of date

its on one of HP mums other threads.

 

 

jon you need to concerntrate on your claim.

 

 

CCa is the way to go

as its a LEGAL REQUIREMENT for them to reply

CPR can be totally ignored

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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theres never any direct link between the defaulted date and the SB date

whatever 'they write' cannot alter SB.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 1 year later...

I just thought I would update this thread.

 

 

mbna disappeared off my cra end 2014.

Neither a dca (Link) nor mbna have written since.

So whilst I didn't have to fight mbna in court, the account is SB now - So I guess it would be correct to say I won !!

:-)

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  • dx100uk changed the title to Link Financial and MBNA Card debt
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