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    • hi all, i will list my curmcumstance first then list the details of the penalty charge - we are 2 diabled people being affected by the cost of living crisis and are skint etc. i am disabled with mobility issues(arthritis in knees and ankles and gout) and cant operate car pedals anymore so i let a friend up the road use my car in exchange for her driving me about. its a good arrangement as i get a 'chauffer' and she gets the use of car. the car is parked in her drive which is better as i was refused a disabled space (even on appeal) and too much congestion to park the car outside my house. my friend is vulnerable as she has suffered depression and suicidal thoughts since the loss of her mother a few years back, she is dyslexic, she is a carer for one of her sons that is disabled due to mental illness and mobility. she lives in a council house and cannot work. we went to iceland ..attracted by the 10items for £10 offer - we've never been there before. a large artic lorry was parked accross the car park blocking the view of one of the parking signs and blocking the disabled bays where the pay&display machine is. by the time she helped me out of the car and then went to see if it was pay&display then came back to me at the car she said she thinks it was pay even for disabled, so we looked for change in the car which we didnt have (she normally goes asda which dont need to pay for parking)so then we said we'd either go get change or go to asda...so then by the time it took her to help me back in and get out the car park took 15 minutes...5 minutes overstay past the 10minutes grace. the letter from excel parking came through and i sent it back giving her name as driver (before i saw on here that you shouldnt name the driver) then i appealed explaining what happened (lorry blocking etc) and even said we were being descriminated (advised by citizen advice)as we are disabled and 15minutes is not long enough for a crippled disabled man and a woman with dyslexia to read and understandd the sign and get out, then back in the car and look for change then get out the car park in 15minutes. i even explained she was a vulnerable person on anti-depressants and even sent a photo of medication and said if you need a doctors note then let me know....the appeal was rejected. i've emailed iceland over 50 times and they just wont tell excel to cancel this charge - they are ignorant and ive even asked them why they have a webpage saying 'iceland combatting the cost of living crisis' pretending to help their customers and they wont comment...they'd rather put more stress and anxiety on an already suicidal vulnerable person just to get money out of them..so their 'help' during this crisis is a lie as it wont even extend to disabled customers. she has now received 2 letters from DCBL saying she owes £170 for 5minutes of overstay. the last one is a final demand. as she cant read or write very well ive sent a recorded letter to DCBL (as advised by citizen advice) asking not to attend the property due to a vulnerable woman inside the property as it will only exasperate the situation, they have ignored it and basically said we dont care, you still owe. could anyone please advise - we are not very good with letters or these situations and are slow on the uptake.   1 The date of infringement? 28th dec 2023   2 Have you yet appealed to the parking company yet? [Y/N?] yes   If you have then please post up whatever you sent and how you sent it and the date you sent it, suitably redacted. [as a PDF- follow the upload guide]cant do that - will have to get my son to do it when he visits   Has there been a response? yes   Please AS A PDF FILE  ONLY ..post it up as well, suitably redacted. - follow the upload guide]cant do that - will have to get my son to do it when he visits   If you haven't appealed yet - .........DONT ! seek advice on your topic first.   Have you received a Notice To Keeper? (NTK) [must be received by you between 29-56 days] yes   What date is on it? 15th january 2024   Did the NTK provide photographic evidence? yes   [scan up BOTHSIDES to ONE PDF of the PCN and your NTK - follow the upload guide] please LEAVE IN LOCATION AND ALL DATES/TIMES/£'scant do that - will have to get my son to do it when he visits   3 Did the NTK mention Schedule 4 of the Protection of Freedoms Act 2012 (PoFA) [Y/N?] not on the front - maybe on the back but cannot find the letter now   4 If you appealed after receiving the NTK, did the parking company give you any information regarding the further appeals process? [it is well known that parking companies will reject any appeal whatever the circumstances] yes   5 Who is the parking company? excel   6. Where exactly [Carpark name and town] did you park? gravesend in iceland    
    • Hi Dave, I had no updates on this PCN since my last post in July 2019.  I received no further communications from the parking company.  I changed my address in May 2022. Thanks, I will send a letter to Excel parking to inform about the change in the address. 
    • I have a BMW Advanced Car Eye 3 Pro - I think it's 50/50  In any case, none of the documents / photos sent in the SAR showed a ticket on the car. 
    • I've seen on your other thread that you say you moved in 2022. It is essential you tell the parking company about your new address. Every couple of months or so we get someone here who moves, doesn't tell the other party they're in dispute with, court papers turn up at the old address, the Cagger doesn't know anything about this and doesn't defend, they lose by default - and end up with a backdoor CCJ. So get a quick letter off to Excel - Dear Simple Simon, Re: PCN no.XXXXX will you please note that I no longer live at XXXXX and that my new address is XXXXX. Yours, XXXXX Invest in a 2nd class stamp and get a free Certificate of Posting from the post office.
    • Yeah thanks guys - I'm just going to ignore them now.  Can't be ar$ed digging around in the loft!  Can I still send them a notice not to send people to our door?   I know we did 10 years ago but not sure if that's still a "thing"!
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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bearing v Barclays Partner Finance ***CASE WON*** probably !!


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You should also include your SOC setting out all the charges which you require to be repaid.

 

Give them 14 days to do this and then file a claim at court.

 

Consider claiming interest in restitution .

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How does this reply look?

 

Dear xx

 

Thank you for your letter dated xx xxxx 2009

 

I respectfully decline your offer of settlement and request, one final time, that you return to me all charges including Arrears Letter Charges, Unpaid Direct Debit Payment Charges and Unpaid Cheque Charges imposed on this account, totalling £xxx plus any charges that have been applied since xx xxxx 2009. I have enclosed a schedule of the charges added to my account up to xx xxxx 2009.

 

In order to avoid Litigation against you, I am prepared to temporarily accept the sum offered as partial settlement on the clear understanding that the remainder is paid within the next 14 days. Failure to comply with this request will result in legal action against you for full recovery.

 

If you do not accept my conditions for acceptance, or you do not respond within 14 days, the money transferred to my account should not be viewed as my acceptance and I hereby authorise you to remove this sum accordingly.

 

 

I trust this clarifies my position.

 

 

Yours faithfully

 

 

With regards to the interest in restitution, is that the same as contractual interest and when would I claim this if I did, at court or in this letter?

Edited by bearing
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The letter looks fine.

 

If you want to claim interest in Restitution, you should ask for it now and include it on the SOC. They won't pay this voluntarily and you'll have to file at court and take it right up to a final hearing date, before they cave in and settle.

 

Use an advanced spreadsheet - the one in the Interest Tutorial will do. See Link No6 in my signature below.

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The letter looks fine.

 

If you want to claim interest in Restitution, you should ask for it now and include it on the SOC. They won't pay this voluntarily and you'll have to file at court and take it right up to a final hearing date, before they cave in and settle.

 

Use an advanced spreadsheet - the one in the Interest Tutorial will do. See Link No6 in my signature below.

 

 

Looked into it, they haven't added interest to the charges as the finance charge was front loaded as part of the initial balance.

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No, you're missing the point. They've had your money and have used it as part of their business capital on which they have earned money.

 

Read Link No6 in my sig're - the section about interest in restitution.

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  • 2 weeks later...

Today is the 14th day and nothing in the post, should I give them a couple of days grace before filing the claim?

 

I've also paid the nine pounds or so that covers the entire purchase plus the interest, so now the balance they say I owe is entirely made up of charges.

 

I didn't go with the interest in restitution on this one, as I want it over as quick as possible as It'll lighten the load of monthly payments. Will certainly go for it on my next claim though.

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Hi Bearing,

 

In this instance, I'd file the court claim immediately - at least that way you'll get the full amount of s.69 Statutory Int't from the date of each charge.

 

File at your local court using form N1 - http://www.consumerforums.com/resources/templates-library/48-bank-templates/113-4-particulars-of-claim-n1-updated-version-now-available See the downloadable N1 in pdf format towards the bottom of the thread.

 

Adapt this POC to reflect that your claim is against Barclays Bank PLC t/a Barclays Partner Finance, and that you're claiming back penalty charges on a fixed sum loan. http://www.consumerforums.com/resources/templates-library/48-bank-templates/120-zootscoot

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It may have to wait a couple of days, don't have the £65 at present.

 

With regards to any charges that have been added since my schedule of charges, do I need to find them out now or can I wait until the court hearing?

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Before either a court hearing or a tel con to discuss settling with Barclays, have an up to date SOC showing all charges to date, so you have clear figures to agree.

 

You'll need details of any recent charges that have been added.

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Before either a court hearing or a tel con to discuss settling with Barclays, have an up to date SOC showing all charges to date, so you have clear figures to agree.

 

You'll need details of any recent charges that have been added.

 

 

I'll give them a call then, perhaps they may email me a copy of the charges applied since.

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Write a quick letter to Mercers if they contact you, to say:-

 

Please do not involve yourself in this matter. The a/c is in dispute with BPF concerning penalty charges and all collection activity must cease.

If you contact me again, you'll be in breach of the OFT Debt Collection Guidelines and will be reported to the FOS for investigation.

Your claim remains with BPF. They've not sold the a/c - Mercers are just Barclays and Barclaycard's in-house collection monkeys.

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Write a quick letter to Mercers if they contact you, to say:-

 

Please do not involve yourself in this matter. The a/c is in dispute with BPF concerning penalty charges and all collection activity must cease.

 

If you contact me again, you'll be in breach of the OFT Debt Collection Guidelines and will be reported to the FOS for investigation.

 

Your claim remains with BPF. They've not sold the a/c - Mercers are just Barclays and Barclaycard's in-house collection monkeys.

 

 

Cheers Slick,

 

With regards to the account being in dispute, should BPF still be adding charges to it?

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As you are disputing penalty charges but not the credit agreement itself, you don't have the protection of the CCA1974 for an a/c in dispute.

 

You do, however, have the OFT Debt Collection Guidelines but this doesn't stop the addition of charges and/or interest to the a/c.

 

:)

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As you are disputing penalty charges but not the credit agreement itself, you don't have the protection of the CCA1974 for an a/c in dispute.

 

You do, however, have the OFT Debt Collection Guidelines but this doesn't stop the addition of charges and/or interest to the a/c.

 

:)

 

 

Okay, thanks for clearing that up.

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Letter sent to Mercers on the 21st, received a default notice in the post today any ideas on this.

 

Not concerned as obviously they can't serve a default on a balance made up completely of charges.

Edited by bearing
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Hi Bearing,

 

Have a look here for info about defaults - http://www.consumeractiongroup.co.uk/forum/data-protection-default-issues/

 

You SHOULD be concerned about this. Although they shouldn't place a default against you, they may still do so, despite the a/c being in dispute.

 

Reply to Mercers confirming that you will take action against BC/Mercers if any default is made while the a/c is in clear dispute.

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Check out the Default Issues forum.

 

I think the DN is wrong as it doesn't show BPF's name and address, for starters.

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  • 2 weeks later...

Another thing which has crossed my mind, when they decide they are in the wrong and pay up do you think it would be preferable to ask for a cheque to be sent out from which I can then pay off the balance of the account. Rather than them just crediting my account?

Edited by bearing
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Hi Bearing ,

 

The name and address in post #47 are correct.

 

Deal with the manner of payment (cheque or credit to the a/c) when negotiating re settlement. Is the loan still running and are pay'ts up to date on it.

 

The example N1's on the site should give you adequate guidance but, if you want to, post the N1 here before it goes to court. Hide all personal data first !!

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Hi Bearing ,

 

The name and address in post #47 are correct.

 

Deal with the manner of payment (cheque or credit to the a/c) when negotiating re settlement. Is the loan still running and are pay'ts up to date on it.

 

The example N1's on the site should give you adequate guidance but, if you want to, post the N1 here before it goes to court. Hide all personal data first !!

 

 

Whether the loan is still running is debatable, they insist I'm in arrears but I have made payments to the account that total the original balance which comprised of the loaned amount plus interest, so in my eyes the account is paid in full. The balance that now stands on the account is made up 100% of charges, so as far as I'm concerned then yes payments are up to date, but as far as BPF are concerned they are not.

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