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    • Hi all, Love this site and it's no nonsense advice, have dipped in and out of the consumer forums over the years, mostly to assure myself that what I was doing was the right thing when dealing with various businesses (almost 100% success rate, thanks in part to reading and more reading here.). Anyway, the time is almost approaching where I might need to ask for some specific help and I have a couple of queries that I can't see definitively answered. Due to financial mismanagement and severe anxiety issues I stopped paying all unsecured debt in December 2018 (one slipped to the first week in Jan 2019 when the last payment was made having rechecked my bank statement from that period - all my unsecured debt direct debits were cancelled in early Jan 2019). This has left half a dozen debts;  a couple of credit cards, a bank loan, Shop Direct and some Hitachi Finance stuff having been sold on and passing the rounds through the usual suspects, Lowells, Link, PRA Group, others related to them, and then back to them again. I have somehow successfully managed to maintain radio silence and avoided anything more worrying than their begging letters.  I have blocked their phone calls and texts, bumped all emails to the spambox and had a chuckle at their desperate letters.  I've never had anybody at the door.  I have been at the same address since before I defaulted and all correspondence comes to my current home address.  I have NEVER contacted them or admitted any debt. In anticipation of them perhaps ramping up action at the last minute I've had a look at my credit report on Credit Karma (rec'd from this very place) and I see that the default dates on these range from May 2019 to November 2019. Also in preperation I've been reading, reading and reading lots here as advised. Obviously being in Scotland there are a lot fewer posts relating to these matters and it's always quite annoying when OP's do not follow up with any outcome on their cases - how rude! This has also left me a bit confused of when I am able to finally breathe easy (although cancelling all the direct debits in Jan 2019 was the biggest sigh of relief as I knew it was all going to be unmanageable and, well, default one, default all.). I've been reading that defaults should be filed 3-6 months after the missed payment but one of my larger debts was defaulted on 27th August 2019 when the last payment I made was 10th December 2018, meaning the first missed payment was 10th Jan 2019.   My query for now is - when should I infer that these debts are prescribed?  From when the payment was missed, or taking the default date plus 5 years from the credit report?   The three I have with the May date are moot anyway as either way they are gone - some letters from Lowell offering me 90% off to settle is what got me thinking these must have been near SB status, however I have one big 10k+ with a July date and another 10k+ at the end of August so I am feeling a bit anxious again, even though I know there is nothing to worry about with the begging letters.  Reading the various forums I am not sure why the OC's didn't take action against me when I read time and again the surprise that other posters haven't already been taken to court for lesser amounts - I'm also surprised I've avoided any action this long as there are plenty in this forum and sub forum who are whisked off to the court by the beggers minions after only a year or so after defaulting.  There are no CCJ/decrees listed on my credit report and I have not received any such judgements against me.  I still just regularly receive the begging emails to the spambox, the blocked phone calls and the letters from the they.   I'm also reading that there is no need in Scotland to send an LBC so what should I be looking out for to know that the time has come to engage with CCA requests etc?   I'm afraid in a fit I threw a lot of the paperwork out but I have a box of stuff I'm going to go through which may have the original letters from the OC's.   Thanks in advance for any advice.  
    • I'm at work now but promise to look in later. Can you confirm how you paid the first invoice?  It wasn't your fault if the signal was so poor and there was no alternative way to pay.  There must be a chance of reversing the charge with your bank.  There are no guarantees but Kev  https://find-and-update.company-information.service.gov.uk/company/09766749/officers  has never had the backbone to do court so far.  Not even in one case,  
    • OK  so you may not have outed yourself if you said "we". No matter either way you paid. Snotty letter I am surprised that they were so quick off the mark threatening Court. They usually take months to go that far. No doubt that as you paid the first one they decided to strike quickly and scare you into paying. Dear Chuckleheads  aka Alliance,  I am replying to your LOCs You may have caught me the first time but that is  the end. What a nasty organisation you are. You do realise that you now have now no reason to continue to pursue me after reading my appeal since you know that my car was not cloned. Any further pursuit will end up with a complaint to the ICO that you are breaching my GDPR.  Please confirm that you have removed my details from your records. ------------------------------------------------------------------------------------------------------------------------------------------------------------ I haven't gone for a snotty letter this time as they know that you paid for your car in another car park. So using a shot across their bows .  If it doesn't deter them and they send in the debt collectors or the Court you will then be able to get more money back from them for  breachi.ng your data protection than they will get should they win in Court-and they have no chance of that as you have paid. So go in with guns blazing and they might see sense.  Although never underestimate how stupid they are. Or greedy.
    • Thank you. Such a good point. They did issue all 3 before I paid though. I only paid one because I didn’t have proof of parking that time, only for two others.    Unfortunately no proof of my appeal as it was just submitted through a form on their website and no copy was sent to me. I only have the reply. I believe I just put something like “we made the honest mistake of using the incorrect parking area on the app” and that’s it. Thanks again for your help. 
    • They are absolute chuckleheads. You paid but because you entered a different car park site also belonging to them they are pursuing you despite them knowing what you had done. It would be very obvious to everyone, including Alliance that your car could not have been in two places at the same time. Thank you for posting the PCN so quickly making it a pity that you appealed since there are so many things wrong with it that you as keeper are not liable to pay the charge. They rarely accept appeals since that would mean they lose money but they have virtually no chance of beating you in Court. Very unlikely that they will take you to Court given the circumstances. Just in case you didn't out yourself as the driver could you please post up your appeal.
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Lloyds should have acted sooner!!!


Jezzaa
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Lloyds agreed to refund some unauth fees. FOS involved.

Surprize surprize go to take money refunded out of account Branch cant help with collections! Rang from branch to collections totally confusing.

They are using refund against debt on overdraft. Makes it still overdrawn so no I cant have it.

Read somewhere some time ago they shouldn't do this. Can anyone tell me where to find it.?

Thanks Jezzaa

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Lloyds agreed to refund some unauth fees. FOS involved.

Surprize surprize go to take money refunded out of account Branch cant help with collections! Rang from branch to collections totally confusing.

They are using refund against debt on overdraft. Makes it still overdrawn so no I cant have it.

Read somewhere some time ago they shouldn't do this. Can anyone tell me where to find it.?

Thanks Jezzaa

 

Did you get something in writing from the FOS and what was the wording?

 

If the claim was against Financial Hardship then the bank can offset it against any debt owing but it is unusual that they would refund and leave the account over the overdraft limit which has me intrigued by what was written to you.

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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Phone call from FOS this morning Saying Bank will refund because they should have acted sooner when I advised of health problems in May 2008. which are life long and have contributed to financal hardship.Accordingly refund was to put me back to a position I was in May 08. Thats a joke it is only tiny conpared to overall charges! FOS Sending letter out this evening to me so I can only go by what was said on phone.

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Phone call from FOS this morning Saying Bank will refund because they should have acted sooner when I advised of health problems in May 2008. which are life long and have contributed to financal hardship.Accordingly refund was to put me back to a position I was in May 08. Thats a joke it is only tiny conpared to overall charges! FOS Sending letter out this evening to me so I can only go by what was said on phone.

Have the bank already refunded the charges today or have they not?

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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Yes they have refunded today.

But cant draw out because it will take me over my overdraft.

Not used account since Oct when I cancelled everything DD wise

Been paying £50 per month to get rid of OD but theyve charged me £29 per month interest. Its supposed to be on a plan?

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Yes they have refunded today.

But cant draw out because it will take me over my overdraft.

Not used account since Oct when I cancelled everything DD wise

Been paying £50 per month to get rid of OD but theyve charged me £29 per month interest. Its supposed to be on a plan?

 

Does it take you under your overdraft facility?

 

Are you aware that the banks right of offset of a refund overrides any right of appropriation?

Does it also mean that the amount now owing on the OD is reduced?

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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Under OD by £30 odd

And yes it does mean the overdraft is reduced by the amount refunded

but the refund would be better used to pay mortgage not the bank.

Is there arrears on mortgage(2 months or more)?

Are there any repayment plans in place for arrears on mortgage?

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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Yes been trying over last few months to reduce arrears whilst still making mortgage original payment.

Do I have a right of apportion?

The repayment plan on the mortgage means no to financial hardship as such. And unfortunately, the banks' right of offset over rides the right of appropriation on a refund of charges. Might be worth asking the FOS about suspension of interest charges of a few months to help repay the overdraft ;)

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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Thanks for you help yourbank.

Asking because refunded PPI from halifax last year and they tried to offset refund to credit card balance. Complained and they sent me a cheque in the post instead. Halifax is done and dusted.Lots of other rubbish has happened since then so cant remember where I got info from but it worked.

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PPI is different to bank charges because PPI misselling means you are paying it so they have to refund it to you if you ask however, having spoken to an ombudsman a few weeks ago, their expectation is that is is repaid to the account where it incurred the charges. I do kinda understand that view(even if I don't like the way in which banks are effectively being made priority debtors).

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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Hi Jezza

 

How can we help?

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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2 threads merged.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Hi uk aviator

Thanks for your time. Pm sent to enron last night advised to contact trading standards.I will sent you PM if thats ok ? Dont want to tread on anyones toes!

regards Jezzaa

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Just a quick note.

I got into this mess in 2007 because of ill health not that I'd spent money willy nilly. Informed Lloyds in May 08. still not resolved. Cant claim PPI.

Requested refund due to mis-sold. Refused !

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  • 2 weeks later...

Explained to FOS that so many mistakes by Lloyds have increased our problems. Hardship & Bank Charges etc.In principal FOS agree to some extent BUT FOS like the banks only appear to deal with different things in diff departments. Not as a Whole.

As they suggested I will send each complaint individually.!!

I sent SAR & CCA requests in Sept & Oct 08

received Demands & enforcement notices & **** letters Dec & Jan 08

Whilst acc was in dispute. Didn't rec SAR & CCA until Mid Jan 09

Any suggestions as to where I can go from here ?

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Sorry yourbank confused myself !

Even though LTSB have refunded a few charges after FOS involvement I dont know how to deal with the fact that they issued defaults etc on acc whilst not having complied with my CCA & SAR rrequests in the time allowed. Despite several reminders.

Have you any advise please ?

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Unfortunately, CCA related queries is not something that my knowledge extends to. Bank charges refunds stuff is a walk in the park. You might want to use the Red Triangle underneath your name to the right of the scales to attract site team attention with this one.

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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