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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Windywoo's OH v Cabot.


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Didn't think it would be long.......!!

 

Another letter from Cabot, again with a copy of the Goldfish application form, however, this time they've sent complete T&Cs from 03/08, and prescribed terms which they claim to have been on the back of the application form - I think not!

 

No where, (that I can read) is the word "overleaf" mentioned on the form, the terms have 4 paragraphs missing - 1,2,7 and 8, so this has to be a copy and paste job.

 

How many more lies, and decept, along with fraud is this company going to be allowed to get away with.

 

Here's what they've sent this time!!

 

img020-2.jpg

img026-1.jpg

img027-1.jpg

img028.jpg

L/Woods B/Card/Cabot - Unenforceable CCA, SD Issued *WON+COSTS*

Capital One/Cabot - No CCA account irrecoverable.

Citi/DLC Hillesden - No CCA account irrecoverable

MBNA/Aegis - Unenforceable CCA

B/Card/HFO - Unenforceable CCA

Fashion World - No CCA account irrecoverable

TRUECALL IS A GODSEND!!

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Hiya. this is sir fussalot.

 

I'm in court to-morrow with the same,

 

my thread.

 

http://www.consumeractiongroup.co.uk/forum/legal-issues/245555-morgans-say-no-d.html#post2748004

 

All Cabrot have sent is the short application form, no T&C's

 

Their Assignment note is "reconstructed from what was sent" etc.

 

No D.N. notice, they claim they don't need one.as they are only collecting "arrears".

 

However, it comes to the same amount as the " total debt".

 

s.f.

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  • 3 weeks later...

Got another letter from FIRE this weekend - they ARE sending a doorstep collector (oh, really!!) so that'll give us something to look forward to!:D

 

Nothing from Barclaycard, so just a waiting game!

L/Woods B/Card/Cabot - Unenforceable CCA, SD Issued *WON+COSTS*

Capital One/Cabot - No CCA account irrecoverable.

Citi/DLC Hillesden - No CCA account irrecoverable

MBNA/Aegis - Unenforceable CCA

B/Card/HFO - Unenforceable CCA

Fashion World - No CCA account irrecoverable

TRUECALL IS A GODSEND!!

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I'm sick to death of the c**p this company spouts!

 

Going back to the CCA they sent us, how can the so called back of the agreement, allegedly containing all the T&Cs ( no reference to "overleaf" on the application form) date from 03/08, when the form was signed in 2004? Do they seriously think people are that thick and gullible?!!

L/Woods B/Card/Cabot - Unenforceable CCA, SD Issued *WON+COSTS*

Capital One/Cabot - No CCA account irrecoverable.

Citi/DLC Hillesden - No CCA account irrecoverable

MBNA/Aegis - Unenforceable CCA

B/Card/HFO - Unenforceable CCA

Fashion World - No CCA account irrecoverable

TRUECALL IS A GODSEND!!

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I'm sick to death of the c**p this company spouts!

 

Going back to the CCA they sent us, how can the so called back of the agreement, allegedly containing all the T&Cs ( no reference to "overleaf" on the application form) date from 03/08, when the form was signed in 2004? Do they seriously think people are that thick and gullible?!!

 

I'd be tempted to write and ask them to confirm that the T&Cs they've sent pertain to the application at the time of signing. If they confirm they are you'll have them by the gonads if they try to litigate.

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That's a brilliant idea, their goose will be well and truly cooked if they do!!:D

L/Woods B/Card/Cabot - Unenforceable CCA, SD Issued *WON+COSTS*

Capital One/Cabot - No CCA account irrecoverable.

Citi/DLC Hillesden - No CCA account irrecoverable

MBNA/Aegis - Unenforceable CCA

B/Card/HFO - Unenforceable CCA

Fashion World - No CCA account irrecoverable

TRUECALL IS A GODSEND!!

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WW

 

Best of Luck.

 

Try to get them to confirm that this is the case..

 

I am in a court case with them now,

 

I have been supplied with the "customer action log".(so has the court)

 

I have found the entry that says "sent t&c's from '06" after my CCA request; The application form was from '02.

 

Needless to say, I shall point this out. :D

 

P.S.

Old Jamie from Cabrot has sent me the same letter you have. he must do about 200 copies a time.

 

s.f.

Edited by sir fussalot
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Old Jamie from Cabrot has sent me the same letter you have. he must do about 200 copies a time.

 

s.f.

 

Yes SF, and I'd like Old Jamie to stick his letters right where the sun don't shine - pack of lies!!

 

Best of luck with your court case - give them hell!!

L/Woods B/Card/Cabot - Unenforceable CCA, SD Issued *WON+COSTS*

Capital One/Cabot - No CCA account irrecoverable.

Citi/DLC Hillesden - No CCA account irrecoverable

MBNA/Aegis - Unenforceable CCA

B/Card/HFO - Unenforceable CCA

Fashion World - No CCA account irrecoverable

TRUECALL IS A GODSEND!!

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:D:D @ diddydicky.

 

Letter went off yesterday, lets see what lies they come up with this time!

L/Woods B/Card/Cabot - Unenforceable CCA, SD Issued *WON+COSTS*

Capital One/Cabot - No CCA account irrecoverable.

Citi/DLC Hillesden - No CCA account irrecoverable

MBNA/Aegis - Unenforceable CCA

B/Card/HFO - Unenforceable CCA

Fashion World - No CCA account irrecoverable

TRUECALL IS A GODSEND!!

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A large envelope came through the letter box this morning containing statements from Goldfish, which incidently we already had courtesy of Cabot, and nothing else!

 

The covering letter explains that there is not a list for default charges, however, the charges are on the statements, and that is all!

 

Now, I'm wondering if this is all we are going to get in reponse to the SAR, if so it reveals nothing - no DN or TN, unless Barclaycard send the rest seperately?!

L/Woods B/Card/Cabot - Unenforceable CCA, SD Issued *WON+COSTS*

Capital One/Cabot - No CCA account irrecoverable.

Citi/DLC Hillesden - No CCA account irrecoverable

MBNA/Aegis - Unenforceable CCA

B/Card/HFO - Unenforceable CCA

Fashion World - No CCA account irrecoverable

TRUECALL IS A GODSEND!!

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I am about 10 letters in front of you! Look at the last para on the first page, "The CCA is there for consumer protection", they admitted the same to me but didnt like it when I pointed it out to them ;)

 

I have had no copy of the DN issued by the OC (I have the original n its dodgy:)) from them, just want to catch them out. The also state that I am not allowed to see the Deed of Assignment as its confidential, even though it mentions me by name n acc no (or should do).

 

I have pointed out every piece of legislation, inc case law, they have not complied with and also all the OFT codes they have not followed, they also know how poor my finances are, so if they go to court I intend informing the judge about their wasting the courts valuable time with vexatious litigation. If it works great, if not I will prob only have to pay a £1pm so great again:)

 

My dog has more sense than the staff at Crapbot.

Advice & opinions given by spartathisis are personal, are not endorsed by Consumer Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.:)

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Spart..

 

I got the D.J. to get Crapbot to produce THE Deed of assignment in court

for my case

 

They said it would have to be "Redacted" due to "the commercially sensative nature", etc.

 

I had a small "book" come through.....

 

Every page was blacked out.. A/C name...blackout. Address.. Blackout.

date B.O., A/C history..B.O. status.. B.O. talk about taking the p

 

fussalot.

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Was your account on there and did it have your correct name, acc no, amount and date of assignment? If any of these were wrong then how do you know it belongs to you;)

Advice & opinions given by spartathisis are personal, are not endorsed by Consumer Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.:)

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Sorry to Hi-Jack your thread but it may help...

 

src="http://i892.photobucket.com/albums/ac129/cobeykid/yut.jpg" border="0" alt="Photobucket">

 

This is what I got from Cabrot when I told the D.J. that I had not seen any Assignment note.

 

They agreed to send the Assignment DEED to court, BUT,

 

it would have to be "redacted". because of sensitive information.

 

so sensitive they can't let me know if its for my a/c or not..:D

 

It's like that on EVERY page. I think it's contempt of court.

 

We'll see what happens when I ask for an adjournment so they can produce their authorisation to collect the debt..

 

thanks all.

 

fussey.

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OK, another two days have passed since we received the statements, and we've had nothing else regarding the SAR.

 

Fired off the another letter to B/Card asking for the rest of the stuff, we really need to find out if there was ever a DN (we didn't receive one) and if the account was terminated - it's going to put a different light on this saga with Cabrot, if there's no DN or TN!!:p

L/Woods B/Card/Cabot - Unenforceable CCA, SD Issued *WON+COSTS*

Capital One/Cabot - No CCA account irrecoverable.

Citi/DLC Hillesden - No CCA account irrecoverable

MBNA/Aegis - Unenforceable CCA

B/Card/HFO - Unenforceable CCA

Fashion World - No CCA account irrecoverable

TRUECALL IS A GODSEND!!

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Windy /Alan...

 

Yes, underneath the, "account sale agreement"

 

 

(FORWARD FLOW-Monument : Post One Agency Expiring 30/6/06)

 

Then just above to the righthandside it is scrawled...

 

"30/12/06 see ***something** agreement." I cant make out what

 

the middle word is.

 

But I will ask for an explanation in court.

 

s.f.

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Sir F

 

If they have extended the agreement, then they need to show you the authority for it. A scribbled note saying it has been extended hardly authorises the extension.

 

So what they have supplied is a generic agreement between Barclaycard and Cabot. Was your account ever transferred to Barclaycard? If Monument sold it to Cabot before it was transferred to Barclaycard, then that sale agreement is not relevant.

 

Alan

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An update

 

I wrote to B/Card asking for the rest of the documents, have just got a letter back from them saying they sent the SAR on 23rd Jan (correct) and that if we need the documents again, then they would be happy to send them along with a signed letter of authority.

 

Now the problem is, we need these documents (not statements) so I've just concocted another letter demanding they fulfil the SAR (assuming of course they have these documents in their posession and that they were not disposed of when they took over Goldfish!! - is that possible??)

 

Presumably this would all add up in our favour SHOULD Cabot try and take this any further. BTW, we haven't had any acknowledgement from them as regards to the T&C's which I asked them to confirm were on the back of the application form!! Disappointingly FIRE have not yet made their doorstep visit - shame!! LOL

 

Can I just ask you all, has anybody ever received a full SAR for a Goldfish/Bcard, to include all the documents??

L/Woods B/Card/Cabot - Unenforceable CCA, SD Issued *WON+COSTS*

Capital One/Cabot - No CCA account irrecoverable.

Citi/DLC Hillesden - No CCA account irrecoverable

MBNA/Aegis - Unenforceable CCA

B/Card/HFO - Unenforceable CCA

Fashion World - No CCA account irrecoverable

TRUECALL IS A GODSEND!!

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Right, just got this through the post this morning:

 

"I note your concern regarding the terms and conditions previously sent to you. Please be advised that we previously enlosed a copy of the terms and conditions applicable to your account at the time the account was opened. In addition, we enclosed an updated version of the terms and conditions pertaining to your account, as these included any amendments and variations to the date of assignment of your account to Cabot"

 

So, they haven't confirmed in writing that the T&Cs dated 2008 were on the back of the application form dated 2004 - shame! The T&Cs they sent purporting to be those applicable to the account when it was opened, are a joke!

 

Still don't know whether this account was defaulted and terminated by B/Card 'cause all they sent were statements. Is there anyway we can get a full papertrail of data from them, has it been destroyed??

L/Woods B/Card/Cabot - Unenforceable CCA, SD Issued *WON+COSTS*

Capital One/Cabot - No CCA account irrecoverable.

Citi/DLC Hillesden - No CCA account irrecoverable

MBNA/Aegis - Unenforceable CCA

B/Card/HFO - Unenforceable CCA

Fashion World - No CCA account irrecoverable

TRUECALL IS A GODSEND!!

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