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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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A national day of anti DCA action!


mr.ton
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I am the Iceni Warrior Queen!

 

Firing off letters of complaint on the due day about;

Link Financial Limited;

Lowell Financial;

Lowell Portfolio1 and;

Robinson Way to:

 

The OFT and Gareth Thomas @ BERR

 

You may know me form that statue in Londinium, the lady riding on her chariot brandishing a spear whilst firing vollies of arrows...

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Hope these help....

Philips Collection Services Ltd

 

PO Box 152

Darlington

DL3 9WT

 

Contact: Mr N Bradley - Cheif Executive

 

Phone: 01325 387 400

Fax: 01325 383 887

 

Email: [email protected]

 

Link: www.philips.org.uk

 

 

Office of Fair Trading contact details:

 

Philips Collection Services Limited - Licence Number 0491286

 

[email protected]

The retailers worst nightmare !

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will be ringing the losers and asking to speak to ms swallow:)

as she has ignored 7 e-mails about this.

 

 

will be asking for a response to the fact that she is still claiming to have a further 30 days to respond to cca

 

also drafting letter to nigel bevan :D

SAM:pLOWELL DETESTER

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Like ive said.

Nothing is to be done that could be considered illegal or vigilante etc...& woe be tied anyone on here that does :p

We do everything proper & use the proper channels etc..weather that be through letter writing,emails or phone calls....

 

www.howtocomplain.com is a great place to start that day ;)

 

i love that phrase "woe be tied" my grandma used to use it all the time

 

love to know what it means!

 

bit like

 

"you'll be laughing on the other side of your face my boy"

 

or "if you don't take that smirk off your face i'll give you what for"

 

or

 

"if you fall of of that tree and break your leg - dont come running to me for sympathy!

 

classic

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1.review delinquent accounts to determine the best resolution.

WORK OUT WHICH THREATOGRAM WILL HAVE THE DESIRED AFFECT.

 

2.contact delinquent customer and assertively communicate to obtain promises from debtors.

RING THEM AT LEAST 6 TIMES A DAY.BE VERY ABUSESIVE AND GET THEIR CARD DETAILS.

 

3.follow up on payment promises to secure on going arrangements and firmly re negotiate with debtors who have broken payment plans.

SEE 3 AND PERSUADE THEM TO BORROW FROM FRIENDS AND FAMILY TO CLEAR THEIR BALANCE.

 

4.perform other duties as assigned.

TRIPS TO PHOTOSHOP

 

 

SAM:pLOWELL DETESTER

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Mr Ton your reply is still rather ambiguous. Do I WRITE and post to arrive on the 24th, in which case with the incompetence of Royal Mail the letters will arrive spread over many days, and telephone and email on the 24th or WRITE on the 24th and telephone and email on that day???

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Mr Ton your reply is still rather ambiguous. Do I WRITE and post to arrive on the 24th, in which case with the incompetence of Royal Mail the letters will arrive spread over many days, and telephone and email on the 24th or WRITE on the 24th and telephone and email on that day???

 

in the case of written complaints i dont think it is too critical- you are assuming that your letter will be opened and given to the correct department on the day it arrives

 

in reality it could be several days before it gets to the right desk (but it will)

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I was just envisioning the postman arriving with sacks of letters and saying " What the **** is going on here! " and fear and panic spreading throughout the buildings, but then I awoke!!. lol

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In terms of the phone calls I'm going to make Mr.Ton, I'm not planning on doing anything below the belt, I'm just going to return the 200 or so telephone calls they made to me. I guesstimate if I return each call, that'll take 2 mins per call of their time, 400 mins in total, so roughly one of their monkeys occupied for a day. Imagine if everyone returned the calls made to them (being polite but non-compliant of course) :rolleyes:

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how about this for a call

 

Good morning is that XXX DCA

 

yes it is how can i help you

 

i need to speak to the person who issues cheques

 

why is that?

 

You owe me $4,638.97 how would you like to handle that? cheque or can you give me your debit card?

 

sorry what is this in connection with

 

a debt you owe me- my terms and conditions which i posted to you 6 days ago recorded delivery and which you have signed for quite clearly state at term 13a The debtor shall pay any amount outstanding on demand" can you give me your debit card details?

 

No, who is calling

 

dick

 

dickwho

 

ah sorry not allowed to say my number is 767

 

i need to know who i am talking to and what this debt is about

 

ah sorry - lost the actual agreement- only got the terms an conditions but stand on me john - the exact amount outstanding is $4638.97 can you give me a cheque

 

no don't be silly

 

well perhaps you will agree to a voluntary charge on any property you have

 

your'e being silly

 

really, why do you think that claiming an outstanding debt of $4638.97 is silly?

 

because you have no proof how do i know you did not just make it up

 

make it up- you don't seriously think i would just "make it up" do you?

 

are you going to pay me or shall i ring you three times a day until you do

 

i think sir that you are a bit of a nutter

 

yes, i think i probably am takes one to know one!

 

thanks then ill be in touch again bye

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Mr Ton your reply is still rather ambiguous. Do I WRITE and post to arrive on the 24th, in which case with the incompetence of Royal Mail the letters will arrive spread over many days, and telephone and email on the 24th or WRITE on the 24th and telephone and email on that day???

 

Its not difficult to understand with the greatest respect.

Ive said that all letters are to be sent on the 24th, all emails sent on the 24th & all phone calls to be made on the 24th.

 

;)

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Idea for those who don't feel able to phone/write:

A few months ago someone here did a brilliant poster for CAG, A4 size.

Get the poster, print it out, and on 24th June take it to your local paper shop/post office and ask to put it in the window as a personal advert.

It doesn't cost much - about a pound? :)

We will not be intimidated.

'The pen is mightier than the sword'.

Petition to Outlaw Debt Sale and Purchase

- can't read/post much as eye strain's v.bad.

VIVA CAG!!! :)

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Let it be known that this is just the start of many "anti DCA action days" in the pipeline :cool:

 

Suggestion!

 

As it is appears that there will many other "anti DCA action days", I think it would be better to target certain DCA's and the OFT/BERR, on 24 June.

 

The reasoning behind this thought, is that if complaints go of randomly to all and sundry DCA's, there will not be sufficient volume of complaints.

 

Thus, if perhaps a small number are targetted on the 24th June, followed up by another wave.

 

How about starting with:

Lowell;

Robinson Way;

Cabot;

Link Financial;

maybe 2 others?

 

Only a suggestion:)

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