Bt Cps/ded?

[ADIE1965]

Hi All,

 

On my latest sky bill(TV, Phone, Broadband) I have a charge for BT CPS/DED's usage?

Could anyone tell me what this is please.

 

Thanks

[Guest Old_andrew2018]

Sorry if my reply seems obvious, have you considered asking sky for an explanation.

Regards

 

Andy

[ADIE1965]

Hi Andy,

Unfortunately, I have asked sky but trying to get sense out of them is not easy:mad:

I have been asking sky for an explanation why this is on my bill, what it relates to and also why it's not itemised on my bill?(only realised it had been added when adding up subscription charges).

Just awaiting latest email response from them. Hopefully will update.

Adie

[buzby]

BT CPS normally stands for 'Carrier Pre-Selectin' where Sky is made your default carrier for outbound calls.

[ADIE1965]

Hi Buzby,

Sorry to sound thick but could you please explain 'Sky is made your default carrier for outbound calls'.

Thanks

Adie

[buzby]

Sky are not a telco in the true sense - they are a 'virtual' supplier of telephone services, and they have reached an agreement with BT for it to supply services branded by Sky. Since you are using BT's network, CPS is a mechanism that allows calls to be routed via sn alternative supplier - NOT BT (but the line still remains an integral part of BTs infrastructure). In the old days of Mercury, you needed s 'smart box' which dialled a short code before placing the call. Nowadays, these boxes are redundant as the exchange is told which carrier to deliver the call to for onward processing.

[ADIE1965]

Thanks for that Raymond.

But why is this the first time I have been charged this?

Adie

[buzby]

The charge should be Zero - it's simply an instruction used to set up s new account. If they are charging you any amount, email them for an answer!

[ADIE1965]

The charge should be Zero - it's simply an instruction used to set up s new account. If they are charging you any amount, email them for an answer!

 

Thanks again.

That is exactly what I'm doing and until I get a proper explanation I will not be leaving them alone;)

Adie