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    • I contacted Sanctury housing in August 2023 after informing them my father in law who had Dementia had moved into a Nursing home December 2022. We kept the flat for 8 months until such a time we could accomodate some of his furniture that my wife wanted to keep. I contacted them in August 2023 to let them know the situation by email as I was the named person that could speak on his behalf. I informed them that we had left it to late for POT and were seeing a solicitor for Deputyship of his financies. I asked them what information would they need in order to give notice on the flat and we could provide details of his condition and nursing home. This went ignored I left it a month and then called them October 2023. I was promised a call back from a manager over the next few days. This never happened and it was end of November when I contacted them again and they had no record of me calling them. I explained the email and again I was told the local manager to the area would call me. This never happened and I ended up emailing them in January 2024 with a copy of the email from August. Again this went ignored and I had explained to them that we couldn't just go to the bank and stop the DD as we had tried. This email again went ignored. I then had a letter written to our home address in February asking us to get in contact with them (local manager) as they were concerend nobody was living in the flat. He had an email address so I copied in the last 2 emails to say I had been trying to give notice since August 2023. I also stated that I would like the rent that was paid from August 2023 refunded back to his account as I had officially tried to give notice then and it went ignored. He replied to us about wanting to look at the flat then notice could be given once he had contacted the nursing home to confirm he was actually living there now. Notice was giving for the 22 March 2024 and this would be when rent would stop and no further payment would be taken by this point. The fact I asked to be back dated went ignored. I have since noticed on 2 banks statement for April and May that they are still taking Rent payments of £501 from his bank. Further to this which seems very strange. He was with Eon Next for his utility bill again we were having problems getting this stopped as they needed a named person on his account which there wasn't one despite me managing his online account for him. I didn't check the email address that often that I used to set it up and went to check as noticed the credit he had built up with not living there was all getting refunded in February. The email said £600 would be refunded to his account with a (sorry you are leaving us message) but how can he leave as nobody but himself had access to speak with them. I also noticed the lady in the flat above him had a letter from her bank sent to his address with his address details but his name which was dated 4th March well before we had given notice and it said (thank you for giving us your new address details) we have set all this up for your account.   So Sanctuary housing must have been aware he wasn't living there from the ignored emails for the lady above to start changing address details to move into his flat before the housing manager had even got in contact to ask if anyone was living there. What I basically want to know his do we have any legal standing to claim the rent back from when I first contacted them in August 2023? There is roughly £3000 to come back  
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    • i see you are posting this all over the internet too. here you say it was returned by the safety camera dept UK, Wales Returned NIP Nov23 - Heard Nothing - Now It's been returned as refused and have SJPN Form. Help please? WWW.FTLA.UK UK, Wales Returned NIP Nov23 - Heard Nothing - Now It's been returned as refused and have SJPN Form. Help please?  
    • I see what you mean. I will wait till the 8 weeks is up and then take it up with FOS. Before I do will be on with some more details on the SAR. Thank you once again. 
    • Tagging @stu007 who's great with this. You should have at least 2 months notice with a Section 21 notice (Which Form 6A is used) For now, scan, redact and upload anything you think will be useful    
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summary of fees(barclays additions)


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hello,haveing compleated step one,i have now received a summary of fees from barclays and i am now looking for help on how to progress on to stage two(P.A.F.R).Do i submit the total fees (£810.00p),ur have i not got a leg to stand on in trying to proceed with a claim?

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Hi Paul,

 

P A F R :confused: Wassat?

 

Are the fees you seek to reclaim all Reserve Fees.

 

........ as opposed to some being charges made before the Reserve Fees came into play.

 

This is a good thread to follow - http://www.consumeractiongroup.co.uk/forum/barclays-bank/181529-right-war-bookie-barclays.html Bookie has complained to FOS to test the waters with that approach.

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Hi slick..thank you for your reply(very much appreciated)..sorry about the P.A.F.R, bit...(preliminary approach for repayment) is what i should have said....so hope you bear with me on this one?.. here's how i stand,like the mass's i heard that i could claim money back so i sent off a subject access request,and recieved back a (summary of fees) dateing back to 16/4/2002(six years) zero fees up to 2006,but in 2007 i had 7 "paid referrals" £210..plus 7 "unpaid outs" £245... Up to 21/7/2008...6 "paid referrals" £180..plus 5 unpaid outs £175..total £810....therefore my question is can i go any further with a claim..hope this makes my case a bit more clear in my search for repayment,,once again thank you for your time......kind regards paulzx600

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Haha,

 

Never heard PAFR before - I only know of it as Preliminary Letter or Prelim. :)

 

If all the fees you want repaid are prior to the Reserve Fees coming in, you can start the reclaim process straightaway.

 

Prelim letter to bank then 14 days; LBA then 14 days; File claim at local county court on Form N1.

 

Follow the Reclaiming Guide at Link No1 in my signature below. Forget the link to Bookie's thread which I put in post #2 above.

 

You mention yours is an Additions a/c - did you opt for this or did they make it "Additions" without your knowledge. If it's the latter case, you can reclaim some (or even all) of the Additions fees.

 

:)

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Hi slick...unfortunately i opt for the additions a/c..but fortunately the"fees" i am seeking are prior to reserve fees coming into affect,i will keep you posted on my outcome..once again kind regards for your time...paulzx600

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Hi PZX,

 

Noted. :)

 

I assume you realise you could end the Additions status on your a/c if you are not deriving any benefit from having it, and want to save over £10 a month. ;)

 

SlickXJ600 :cool: (Pre Diversion)

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