Toothfairy Finance - I Need Help

[MsWeatherwax]

So guys,

Ive had it with the threats and the random figures they have been spitting out about how much I owe them. Once again I have had a final demand to pay XXX.XX for a loan which was for £100.00

 

In fact, I had one email from Toothfairy themselves at 8am saying I owed one amount but by the time NDR contacted me 3 hours later I owed them £91.00 more!

 

So theyve said that I either pay the full outstanding balance (which is close to £800) on a monthly basis at £100 per month,

 

or I can pay a settlement figure of £350.00 in the next 6 days... I cant pull that amount out of my *ss

 

I am not interested in doing either of these things for a £100 loan. So the court is my only way to go but I need your help!

 

Firstly, I want to request the balance that I owe as a full statement with the exact costs and how they are calculated. Is there a template on here that allows me to do that?

 

Also I want to counterclaim for harassment based on their communications with me over the last few months to include several different email addresses and most recently, my facebook account. Do you think I have the grounds to do this?

 

Finally I want to write to them asking for a copy of the original agreement I signed with TFF. Is there a template anywhere on this forum I can modify to do this?

 

Have I left anything out? I really feel like I am out of my depth in the vast information available on here and really need guidance.

 

Any help will be greatly appreciated.

 

Hang on a minute - they actually contacted you through your Facebook account? Has anyone else encountered this?

 

What if they'd messaged the wrong person with details of your debt?!!!

[t03spd8]

thats what I thought!

yeah someone else got the same thing on the same day as me!!!

Its so so bad isnt it!

What am I going to do

God

[t03spd8]

God knows who else theyve spoken to!

[MsWeatherwax]

thats what I thought!

yeah someone else got the same thing on the same day as me!!!

Its so so bad isnt it!

What am I going to do

God

 

t03spd. I've just got into work and it's a bit hectic at the mo - try and read through as many PDL threads as you can. There are a couple that are pretty comprehensive in telling you how to deal with this from here. I'll get back on for an hour at lunchtime, and if nobody else has happened along, I'll give you a hand.

 

Chin up!

 

[t03spd8]

Thanks msweather

and anyone else I know all the information is on here I just dont know where to start or where to find it - I have looked

 

Any help or guidance will be greatly appreciated

[MsWeatherwax]

OK, try these 2 threads for starters - there's a lot of info on them.

 

http://www.consumeractiongroup.co.uk/forum/payday-loans/227609-pay-loan-trap.html

 

http://www.consumeractiongroup.co.uk/forum/payday-loans/214236-yet-another-payday-loan.html

 

As far as taking to them to court for harrassment, I have no direct exeprience of this, so can't really advise much - anyone else know anything?

 

Give me a shout if there's anything else you need.

 

MsW

[t03spd8]

Hi MsW

Thanks for those threads I have read them carefully though is there anywhere that has the templates that I can send to them?

 

Regards

T03

[MsWeatherwax]

Everything you need is in here:

 

The Consumer Forums - Library

 

You may need to tweak them to suit your individual circumstances, so if you need advice on what to say, give us a shout.

 

Good luck!

[Mid29]

I also got a £100 loan from TF, I paid £50 back but have struggled to pay anymore! I'm a full time midwifery student so I'm either at uni or on placement and when they have tried contacting me, I've had some rather aggresive message left.

 

However, I recieved a letter from them at the weekend and on the front of the envolope, viewable to all, it says in big red letters 'FINAL WARNING DO NOT IGNORE. TOOTHFAIRY FINANCE'

Where do I stand? Is it legal for them to put this in full view of everyone? They are also demading a further £180 to be paid!!!

 

Any advice gratefull recieved x

[jinjhaninjha]

I thought these guys had the lower rates out of a few of them? Do they hide charges all over the place then?

[26072004]

are toothfairy stupid??

 

two posts minutes apart from new caggers potsing for the 1st time telling us how wonderful the company is???

 

message to Toothfairy F**k off

[dtaylor5632]

Hello all,

 

I took out a loan with toothfairy finance around a month ago and have struggled to pay them back (original loan was £200 they are now asking for £798). I had written to them to explain my circumstances after various threatening emails about court actions and phoning my work workplace. I am willing to pay them my original loan amount plus the overdue interest but not all these other "add-ons".

To my horror today I went to the shop and noticed my bank account balance was lower than it should have been. After phoning my bank looking for reasons why I get told that according to their records I used the internet to make 4 transactions to TFF at 3.15am on Saturday morning. Now considering that is not the case and I know very well I had not authorised them I also checked my email and got these messages...

 

The following payment has been successfully received from your account in relation to your loan with ToothFairy Pay Day Loan - Ref 2472970.

 

This will appear on your statement as a debit from: tf-f or London Treasury Services

 

This payment is in accordance with the Standard Terms & Conditions to which you agreed and has been automatically processed by the Toothfairy systems. If you chose to challenge this payment we will have no choice but to fast-track your file for a court judgement; including as part of the court bundle a full list of emails, SMS and phone records as evidence. We will also have to add relevant dispute, processing and legal fees to the sums claimed materially increasing the costs of this debt. It is important you recognise that this debt must be settled and the importance of this payment.

 

Your transaction reference is:

 

 

Tax: nil

 

Shipping: nil

 

Total: GBP 10

 

 

Your balance is now GBP 684

 

Thanks

 

 

Collections Team

Toothfairy Finance

t: 08000 882 222

 

.... I got 4 of these emails, that was the first and the next 3 after that the total amount I owed kept going up. I am worried at the fact that they have access to my bank account at any time.

Has anyone got any advice?

Edited October 19, 2011 by 42man

[RPatz]

Hi,

 

I took a loan from these people too but it wasnt through ToothFairy Finance, it was through another company called Speed Credit. It was for £200 and on the due date, I recieved a text stating that if I wanted to roll the loan over to do nothing and be charged £12 a week charges. So I did nothing!

 

I recieved numerous calls, texts and emails threatening to pass the case over to debt collectors. Unfortunately I couldnt pay on the original date due to sickness, however I will be able to pay it at the end of this month.

 

I made a part payment of £100 towards the loan on the 14th.

I have looked at my bank account today and they have taken £249 from my card without my persmission. This has left me with less than nothing as my account is now overdrawn a non existing overdraft! The payment taken is also £10 short of the total owed??

 

I have called Speed Credit and spoke to a rude person called "Claire". She wouldnt give me her surname or extension number for reference. She started off by telling me that I needed to pay the oustanding £10. I queried how they can take the money from my card without permission. The call went round and round in circles stating that it wasnt her who took the money, the system did it (I know that!) and that I will need to pay the £10. I refused to do this as she hasnt answered my query so she put my on hold, came back and said as a goodwill gesture, they have closed the loan!! She stated that it is clearly set out in the terms and conditions that I agreed to that they can and will take the payment from my card if I dont pya( If this is the case, why did they not take the full amount?!). I asked her to show me where it stated it as I had them infront of me and they dont say it anywhere. After about 10 minutes of Claire telling me it is my fault and I obviously had no intention of paying the loan back, she then said that I would need to put my request (of her telling me where in the terms) in writing. I asked why she couldnt tell me and she said she doesnt have access (they are clearly on their website). I then asked for an email address to lodge my complaint in writing and she took my through the website to get the email address!! If she can access the website she can see the terms and conditions.

 

It all seems extremely fishy now and yes, I perhaps should not have taken the loan, however I am now completely out of pocket and dont know what I can do. I am also worried that as they still have my card details, whether my bank account is safe.

 

To top it all off, after getting off the phone to "claire" very upset, I recieve a text from them stating as a loyal customer I can get another loan just by texting them!!

 

I really dont know what I can do, please help.

[quackquack]

Omg please don't put ur personal details like reference numbers on this forum tff will see it and I would report them to trading standards asap for the threatning letters and illegal fraudulent transactions on ur bank account and cxancel ur direct debits and debit cards asap so they cannot access ur bank account and tell ur bank u lost ur card and only pay them by pre paid debit card or faster payment with ur bank ,good luck

[quackquack]

And also they will not .I repeat will not let u have another loan its a ploy to get u too pay now don't be fooled once u have defaulted they block u and won't allow u another loan and that's a good thing

[quackquack]

Tell them u require a payment plan asap don't let them threaten u tell them ul report them to trading standards default with them now and stand ur ground ul be fine and don't be intimidated by these ignorant fools

[quackquack]

Lastly only only communicate by email with them not by phone

[quackquack]

U only owe the actual amount borrowed and one months inteest nothing more report them to oft asap they have been in the daily mirror as bad loans lately cancel dd and bank cards and pay by faster payment to them or pre paid debit card only

[RPatz]

Hi Quackquack,

 

Thanks for your advice. I didnt realise that I had put personal reference numbers on my post, please can you explain what I should not have posted.

 

I am currently compiling the email to them now to lodge my complaint. I will also be reporting them to the OFT.

 

Fingers crossed!

[RPatz]

Oh and even though it has left me with nothing, I am definitely not looking to take another type of these loans.

[asmilecostsnothing]

Sorry RPatz, I think Quack Quack was meaning an earlier poster, one above you even

 

Hun it might be best to start your own new thread on your problem cause I think it's getting missed with it being about a different company and you could be losing out if we have other people on the boards who have dealt with this particular lender.

 

My heart goes out to you, you may have to 'chalk this up to experience' if it's the end of the matter as they (I'd be inclinded to get that in writing from that Claire or put a letter to them stating your conversation I can just see them trying to deny a tel conversation) I've never known these awful companies doing refunds but have you tried contacting your bank at all?

 

I ask also because if it is a basic bank account it shouldn't let you go 'overdrawn' (certainly an argument worth having with the bank) and you might find payment bounces back so be careful

 

If there is anything your stuck with just stick a post up

 

x

Edited October 19, 2011 by asmilecostsnothing
.

[caz1608]

I keep getting emails from Marshall Hoare regarding a toothfairy loan that i took out. They say i now owe 698. The loan was originally 100, and i could not afford to pay it back due to being advised that my ex had declared himslef bankrupt and i had ended up with all of our debt instead of just half of it. I have sent numerous emails back to them offering to repay the original loan at £20 oper month, but have had no response from them at all, i have also tried to send emails to the collections dept at toothfairy finance, but they are also ignoring my request. I sent a letter of complaint to the financial ombudsman, but they just sent me a letter back with a form to fill in and said to send a letter to Marshall Hoare to try and arrange repayment of the loan. Why should i send something in the post when i have sent emails almost immediately after they have sent me an email, threatening me with Bailiffs, when they won't even respond to my request on email. How can i stop them....

[renegadeimp]

Ignore Marshall Hoares. Unless they own the debt theyre just blowing hot air. There is no way at all you owe 698 on a loan of 100. If you contested that in court, they would probably remove it fast, or a judge would wipe it.

 

As for the FOS, they wont do anything until you have exhausted the creditors complaints system. Then they can get involved.

 

You also say they threaten you with bailiffs. DOnt worry, this will never happen. Report them to the OFT with as much info as possible. They are currently collating info in order to investigate this group of companies. I wont say why, as it could be libellous and get CAG into trouble.