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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Invalid Default Notices


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Sorry for being pedantic (or dense)

 

The DN posted 16 May 2006 was a Tuesday.

 

So, If posted 2nd Class (4 days) turns up saturday and demands response by 23 May, also a Tuesday and I myself allowing two days for first class return post, leaves Sunday to reply.

 

Saturday and Sunday are not working days and do not count?

 

This leaves Zero days to comply, and is impossible to perform?

 

If sent first class I would have 2 days to comply, is this correct?

 

Many Thanks all

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Sorry for being pedantic (or dense)

 

The DN posted 16 May 2006 was a Tuesday.

 

So, If posted 2nd Class (4 days) turns up saturday and demands response by 23 May, also a Tuesday and I myself allowing two days for first class return post, leaves Sunday to reply.

 

Saturday and Sunday are not working days and do not count?

 

This leaves Zero days to comply, and is impossible to perform?

 

If sent first class I would have 2 days to comply, is this correct?

 

 

Many Thanks all

 

they will claim they sent it first class therefore it is best to work on the basis that first class is two days short as the recipient did not keep the envelope and the judge will, in that case undoubtedly believe the creditor

 

in any event if it was second class the day of service would not be saturday- but the following Monday

 

at that rate it will have arrived two days before it was sent!!

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Having read through a lot of the ICO guidelines for creditors am I correct in my reasoning that once an alleged account is terminated the creditor loses the right to continue reporting to the CRA's?

 

In my case they placed a default on my file more that 6 months after termination. I have told them they were wrong to do this and told them to stop reporting but not surprisingly they just carry on!

 

my thread is here if anyone is interested in commenting

 

cheers:)

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I cannot imagine the FOS would go that far out on a limb.

Consider a situation where the creditor has terminated an account and then takes the debtor to Court to recover the money. Before the trial, the debtor is able to clear the whole amount. As the debtor would expect the creditor to inform the CRA that the debt was now satisfied, it would seem unfair to the FOS that the creditor could not make entries in other cases that were not of such good news for the debtor.

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I cannot imagine the FOS would go that far out on a limb.

Consider a situation where the creditor has terminated an account and then takes the debtor to Court to recover the money. Before the trial, the debtor is able to clear the whole amount. As the debtor would expect the creditor to inform the CRA that the debt was now satisfied, it would seem unfair to the FOS that the creditor could not make entries in other cases that were not of such good news for the debtor.

 

I see your point but in the above scenario one would be giving their permission to report the payment and would expect their file to be updated. I have told them to stop reporting now that the alleged agreement no longer exists.

 

I would think the FOS would let the creditor do whatever they wanted but the ICO's guidlines in relation to filing defaults states 'Any default record should be accurate. We normally expect a lender to keep records that are necessary to show an agreement exists and to support filing a default.'

 

So I think their reporting should cease once an alleged agreement no longer exists. After all, no agreement, no right to report.

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Hi lookinforinfo,

 

Don't want to argue about this but are you are saying that a creditor has a right to report on a credit file even where no legal agreement exists? Surely, just because they do it, it doesn't make it right! After all, there is a lot of things they do that are wrong but they still do them because they think they can get away with it.

 

I have just had a quick read through this thread and came across this post from Pinky69 who started this thread. It reads.

'A DN is not necessary to make an entry on a credit report -a default indicates that the relationship between the creditor and debtor has broken down. You should read the Information Commissioners Office's Technical Guidance on filing defaults - you will get it on their website. What creditors cannot do is issue a DN which is unlawful for some reason then terminate the account then make a default entry because that action rescinds the agreement and any clauses in the agreement giving permission for the creditor to process your personal data are rescinded with the agreement. A creditor can issue a second DN as long as they haven't terminated the account. If you apply to set aside CCJs on the basis of an unlawful DN and termination then you are going to have to explain to the judge why you didn't raise it at the time of the case. If it has been a while since the the CCJs were handed, it may be very difficult to get them overturned.'

 

Hope this helps with what I am trying to say.

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Hi lookinforinfo,

 

Don't want to argue about this but are you are saying that a creditor has a right to report on a credit file even where no legal agreement exists? Surely, just because they do it, it doesn't make it right! After all, there is a lot of things they do that are wrong but they still do them because they think they can get away with it.

 

I have just had a quick read through this thread and came across this post from Pinky69 who started this thread. It reads.

'A DN is not necessary to make an entry on a credit report -a default indicates that the relationship between the creditor and debtor has broken down. You should read the Information Commissioners Office's Technical Guidance on filing defaults - you will get it on their website. What creditors cannot do is issue a DN which is unlawful for some reason then terminate the account then make a default entry because that action rescinds the agreement and any clauses in the agreement giving permission for the creditor to process your personal data are rescinded with the agreement. A creditor can issue a second DN as long as they haven't terminated the account. If you apply to set aside CCJs on the basis of an unlawful DN and termination then you are going to have to explain to the judge why you didn't raise it at the time of the case. If it has been a while since the the CCJs were handed, it may be very difficult to get them overturned.'

 

Hope this helps with what I am trying to say.

 

there is a big difference between a legal agreement existing and a legally enforceable agreement

 

proving that the debt is not legally enforceable \(usually due to a missing or defective agreement and/or DN) does NOT prove the a debt does not exist.

 

the fact of an agreement not being in existence does not prove that you did not enter into an agreement with the creditor

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there is a big difference between a legal agreement existing and a legally enforceable agreement

 

I don't follow. If an agreement is legal, why would it not be enforceable, or are you just intimating that the creditor cannot prove legality if he can't find the agreement?

 

proving that the debt is not legally enforceable \(usually due to a missing or defective agreement and/or DN) does NOT prove the a debt does not exist.

 

Quite, and a GREAT many people think they can get debts 'written off' (thanks mainly to the disingenuous cmcs)

 

the fact of an agreement not being in existence does not prove that you did not enter into an agreement with the creditor

 

Again agreed and this is why people should not instigate claims against lenders who claim not to be able to locate agreement.

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apologies if anyone has posted anything similar before but I can't find owt...

 

as I understand it, a DCA can only claim the arrears at the time of default when an account has been terminated after issue of a flawed DN.

what (if anything) can the DCA claim if:

 

a) MBNA 'closed' the account (comms log and statements show '28/02/09 CHARGE OFF ADJUSTMENT £XXXX Cr and balance as zero

 

b) MBNA subsequently issue a default notice dated 6th March 09 with remedy date of 23rd March and served via 2nd class

 

c) the alleged debt is assigned to CLueless Finance on 20th March 09 (yes before remedy date on DN)

 

Opinions welcome please :)

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The postman's just called with a DN from Mercers obo Barclaycard. Dated the 3rd March 2010 gives me until 20 March 2010 to rectify. Any comments greatly appreciated.

Brooooooooooooooooooooooooooooooooooooooce's success's so far:

 

Capital One - 15% f & f saving £4,250

Barclaycard - 25% f & f saving £12,000

Blackhorse - reduced loan settlement saving £1,605

Cahoot - 15% f & f saving £2,740

MBNA - 20% f & f saving £26,800

Lloyds TSB 28% f & f saving £7,377

 

Total written off to date: £54,772!!!!!!!!!!!!!!

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apologies if anyone has posted anything similar before but I can't find owt...

 

as I understand it, a DCA can only claim the arrears at the time of default when an account has been terminated after issue of a flawed DN.

what (if anything) can the DCA claim if:

 

a) MBNA 'closed' the account (comms log and statements show '28/02/09 CHARGE OFF ADJUSTMENT £XXXX Cr and balance as zero

 

b) MBNA subsequently issue a default notice dated 6th March 09 with remedy date of 23rd March and served via 2nd class

 

c) the alleged debt is assigned to CLueless Finance on 20th March 09 (yes before remedy date on DN)

 

Opinions welcome please :)

 

the charge off in MBNA's records are not a write off of the debt- they are an internal accounting procedure

 

the rest of it is clearly unlawful

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The postman's just called with a DN from Mercers obo Barclaycard. Dated the 3rd March 2010 gives me until 20 March 2010 to rectify. Any comments greatly appreciated.

Obviously sent 2nd class, so defective for dates. Keep the envelope and wait for termination.

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The postman's just called with a DN from Mercers obo Barclaycard. Dated the 3rd March 2010 gives me until 20 March 2010 to rectify. Any comments greatly appreciated.

 

Hi, can you scan as might be more to it than just a dates issue. Also, does the envelope confirm second class post was used? 5 days to get to you suggests it was, assuming they sent it as soon as it had been printed...unlikely.

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Hi. Cheers for replies. Just checked envelope says 1st but only arrived today.???

Brooooooooooooooooooooooooooooooooooooooce's success's so far:

 

Capital One - 15% f & f saving £4,250

Barclaycard - 25% f & f saving £12,000

Blackhorse - reduced loan settlement saving £1,605

Cahoot - 15% f & f saving £2,740

MBNA - 20% f & f saving £26,800

Lloyds TSB 28% f & f saving £7,377

 

Total written off to date: £54,772!!!!!!!!!!!!!!

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