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Chief Executives Lapdog


Krystyna
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Hi Every one again hope all is well with your claims!

 

Two more dreary replies this one on 16th the other on the 17th

 

Dear XXXXX

 

Our Chief Executive has asked me to thank you for your letter of 8th March and to ensure you receive a prompt response from us.

 

You will see that I am part of the Service Recovery Team here at Lloyds TSB, which was set up by the Banks Senior Management to investigate any concerns raised by our customers. You have my assurance that you letter is receiving our attention and you should have a detailed response

From us within ten days.

In the meantime I enclose a copy of our booklet How To Voice Your Concerns

Among other things explains our commitment to resolving the issues you have raised with us.

 

Yours sincerely

 

Martin Orton

 

Manager Service Recovery

 

 

 

And

Dear XXXXX

 

Following my letter to you dated 13th March 2006 please find copies of statements which will show the charges applied to your account for the period in question.

You will note that I have only enclosed statements when a charge has actually been debited to the account.

 

As to your further letter dated 16th March. I must advise you that you have had the Bank's final response in relation to your charges.

 

Yours sincerely

 

Mandy Horton

 

 

 

I have now forwarded a reply letter to Martin Orton/Mandy Horton

(Their originality with the non de plumes are getting worse)

Stating that my next step is the County Court they have been given every chance to fulfil my request.

Now the gloves come off no Marquis of Queens berry Rules

 

''You must not fight simply to win; no holds barred is not the way; you must win by the rules"

 

 

Krystyna x

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I saw a personnel advertisement for an androgyn to work in Lloyds Cusomer concerns dept as part if their new equal opportunities policy.

Looks like the situation has been filled.

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  • 12 years later...

This topic was closed on 03/06/19.

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