Jump to content


  • Tweets

  • Posts

    • Unsure what would be classed as appeal I first contacted the applicant then IAS. I am not aware I could appeal again as Bank state I was informed that is news to me. I would have to look through the paper work, I apologise I forget so much due to my caring duties wish I had quality time to get so much done. Will try and look tomorrow, appreciate everyone's time and input.
    • Regular savings accounts are accounts designed for savers who put money aside every month and reward them with a generous interest rate.View the full article
    • Hi, I've been reading the invaluable advice on this forum and reading about the problems with Evri and lost delivery of items.  From what I gather the initial steps after having exhausted every's own lost item claim process is to draft a Letter of Claim, I think it is called and to register with the government Money Claims.  I have got a login for Money Claims and have made an initial stab at the letter but I'm not certain I have got it right. Am I right to assume that having exhausted Evri customer service's claims process and having received the denial of any compensation because the laptop I was sending is on the non-compensatory list that my next step would be to send the Letter of Claim to them? Let me provide some basic details which I hopefully have addressed in the letter. I purchased a laptop through Amazon.co.uk which a business in Belfast sold refurbished laptops through.  They had a 30 day money back guarantee for a full refund if you have any issues with the laptop.  I have the invoice from Amazon showing the purchase.  On 27 April, 2024 before the end of the 30 day period I used their ParcelShop (inside a Tesco) to send the laptop back and have the tracking reference mentioned in the letter.  As mentioned in the letter there was they advised they could not give me or sell me any insurance because laptops are on the non-compensatory list so I just paid the normal delivery cost.  It was scanned as leaving the ParcelShop on 29 April and the tracking has been like that ever since.  After a 28 working day Evri claim process they gave the expected response that they could not provide any compensation and simply could not proceed with my claim. I was hoping to get some advice on whether I go ahead now and email this to Customer Services straightaway and should I send a hard-copy to the Evri address as well?  Or are there any steps I have missed out on first?  I believe 14 days is the reasonable period of time for them to respond so if I were to send it tomorrow, for example 12 June then I should expect a reply by 26 June, is that correct and fair?  And assuming they don't reply with a full refund then I would then go down the government Money Claims site to proceed with that? Sorry for all the questions, I want to make sure I go about it properly.  I'll continue to read through other cases on here so I can get an even better handle on the process. I attached a LOC, happy for any edits or updates that will make it even better. Thanks so much for anyone's help! Regards, Matt Evri letter of claim.docx
    • The date was 3 June. Get on MCOL now. The legal principle is that, even if you defence is late, if the other party hasn't requested judgement, then your defence takes priority and is accepted. You might be in time. When I say now I mean now.  Recently we had someone who was nine days' late and this was pointed out to them at 5:30pm.  They faffed around till 11pm.  When they went on MCOl they saw that judgement had been entered at 7pm. Every minute is vital. File the below standard defence if you still can - 1.  The Defendant is the recorded keeper of [motor vehicle]. 2.  It is denied that the Defendant entered into a contract with the Claimant. 3.  As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance.  The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner.  Accordingly, it is denied that the Claimant has authority to bring this claim.    4.  In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5.  The Claimant is attempting double recovery by adding an additional sum not included in the original offer.  6.  The Particulars of Claim is denied in its entirety.  It is denied that the Claimant is entitled to the relief claimed or any relief at all.
    • Hi friends,  I’m a bit worried I may have got confused with timings here. I thought I had 33 days from my acknowledgment to submit a defence but the date added above says 3/6/24.   have I missed the date?   if so how can I apply for an exception due to my disability and problems with deadlines and dates etc (ADHD)?   what should I submit as a defence?   I’ve had no reply from BW so far    just been back on MCOL and it says 28 days from service if I completed an acknowledgment of service so does that mean 28 days from that of acknowledgement (I.e. 16/5) which would make deadline for defence 14/6?   Thanks! Panicking here.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
        • Like
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
        • Like
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

MBNA and Aegis - No CCA received!


exchange
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4922 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Realise now, as well, that as they have not sent me a copy of the T&C's from the time, they are in default still of my original CCA request and the account is most definitely therefore disputed by me and they should not be adding interest or default charges as they have not complied. I am also entitled to withold payment. The 'Financial and Related Conditions from (supposedly) the back of the application form clearly refers to 'MBNA Credit Card Terms and Conditions' as another document.

Link to post
Share on other sites

  • Replies 453
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

I am playing devils advocate here and I don't want to upset anyones apple cart. I am in a similar position with MBNA, but I think we are missing the point somewhat.

 

To make an agreement irredeemably unenforceable one or more prescribed terms has to be missing or incorrectly stated.

 

That is from schedule 6:

 

  1. The credit limit or amount of credit or how it is determined.
  2. The interest rate for purchases and cash advances.
  3. Re-payment amount and timings.

 

These should all be contained in the signed agreement, i.e. on the same page (including the reverse side) or on pages identifiable as linked. MBNA could argue the pages are two sides of the same document. You would have to insist on seeing the original (if it exists or MBNA admit it still exists) either at disclosure or in court. Their argument would be the original was destroyed and the copy presented is a true copy of the double sided document. Only a judge could decide if he believed them.

 

Other particulars can be on separate pages i.e. T&Cs without it being fatal to the agreement (although they should not be interspersed). But even then it would be enforceable if the judge decides.

 

IMO this agreement would be enforceable.

Link to post
Share on other sites

Hi basa48, I don't mind you being contradictory and I have seen your threads on your own battle with MBNA on this and another website. I understand the prescribed terms rules. I would argue that the short version of the T&C's refers to a longer version and that this is only an extract, so where are the rest? How do I know that there are not T&C's that I might have objected to at the time I allegedly signed this application?

Link to post
Share on other sites

No Elgrand, I haven't SAR'd them but did go the CPR 31.16 route without a response to date to that, at least they do not refer to that request in any response so far.
I too have sent the CPR 31.16 with no response, but did the SAR and they came back with the same application.

If you can afford the £10 i would say it would be worthwhile as you get an awful lot of information, if they comply fully.

 

 

Thanks for your responses Elgrand. I do not think the two sides can be proved to be related but what is to stop MBNA copying both sides on to one sheet of paper and saying it is a true copy of what they gave me? The two sides have what appear to be two different date codes/reference numbers, i would be surprised if they could claim them to be of the same page.

 

There are no default charges mentioned in the last documents sent but they are shown in the T&C's sent previously and state £12, not the £25 or more that it would have been. As the agreement is from 1998 these are current T&C's not related to the application just sent to me. The financial related conditions look to be the old T&C's are almost identical to the one's they sent me. They also sent the current T&C's

This is why nothing correlates. They have not sent me the correct T&C's from the time. I should have spotted it before but obviously I was not concentrating on the detail enough. Any suggestions on my next course of action? I am inclined to let them trip over themselves further rather than initiate any action yet.

My action is to now dispute the oustanding amount they claim on the account due to the statements they have sent via the SAR.

 

They have not sent me a default to date, same as yours i believe, but what to do next is up to you. It does look as if you are trying to find out by way of the CPR 31.16 what they have if anything different from the application and you have obviously read Paul's thread on this course of action.

I too will be sending the follow up letter and attaching the proof of posting including a copy of my first letter to them.

I will if required take that all the way, but for now, i will await their response to the account balance question.

 

Sorry bit late posting this, got interrupted lol.

Link to post
Share on other sites

[ATTACH]9168[/ATTACH]

 

Latest from MBNA attached. I know it's not a proper default notice and I have written to them again reminding them to send me a copy of my agreement.

I gather I want them to terminate the account before issuing a proper default notice as this would be the wrong way round, would it not?

Just looking for reassurance that I have got this right.

Thanks in advance for any responses.

 

Just read this thread. What is the significance of terminating the agreement before issuing a default notice? I'm guessing this has to do with posting data with CRA's on a closed a/c & the legality of this - or am I being thick? BM

Link to post
Share on other sites

Hi Exchange a couple of things, firstly can I presume you have seen this thread ? - http://consumeractiongroup.co.uk/resources/templates-library/86-debt-collectors/609-mbna-agreementsapplication-forms And also they have not sent a correct default notice as required by the Consumer Credit Act...have they actually terminated the account as yet ?

Link to post
Share on other sites

Hi 42man, thanks for responding.

I have looked at the applications/agreements and mine is the same as the 1998 one on there. I have the same scenario where there are no default charges mentioned and references to conditions which do not exist on the current T&C's they sent. There is a document missing from what they sent me which is the full T&C's at the time, which they refer to in the 'Financial Terms and Conditions' supposed to be from the back of the app. The reference numbers front and back are different.

They have not sent a correct DN yet nor have they terminated the account, although I am not in the UK so post takes a week or more to reach me often, particularly when they forget to put the right postage on the envelope!

Do I wait for there next move or respond, not sure what to do next?

Link to post
Share on other sites

I would say, and it is only my opinion, that the two documents in post 30 are unrelated. In addition the related terms and conditions refer to a condition 14.1 in 10© and condition 15 in condition 12. Now I cannot see conditions 14.1 or 15 on that document. Also on the application side nowhere does it mention any reference to "Terms and Conditions" overleaf, but it does say "I have received a copy of and agree to be bound by the MBNA credit card terms and conditions" which implies they are on a separate document, and as we all know the prescribed terms should be present within the four corners of the agreement. Your application form does not have the prescribed terms present.

Link to post
Share on other sites

Thanks griffin036 for responding. Nothing they have sent me seems to tie together so thanks for confirming what I suspect which is that they would struggle to produce an original or true copy of an agreement which made any sense.

Link to post
Share on other sites

................Also on the application side nowhere does it mention any reference to "Terms and Conditions" overleaf, but it does say "I have received a copy of and agree to be bound by the MBNA credit card terms and conditions" which implies they are on a separate document, and as we all know the prescribed terms should be present within the four corners of the agreement. Your application form does not have the prescribed terms present.

 

I would kiss you !!

 

Despite my reservations regarding convincing a judge the terms & conditions photocopied to give the impression they are on the reverse side of the application. I now have another arrow in my quiver because my application says:

 

"I have received a copy of and agree to be bound by the MBNA terms & conditions........"

 

Not, I think, what you would write if they were on the reverse!! The writing on the back (so far as it is legible - which isn't far at all) is referred to as terms & conditions. ;)

Link to post
Share on other sites

The agreement in post #30 is in 2 bits - the first has your signature and the second has the prescribed terms (credit limit, repayment terms and interest rate). To be enforceable by a court, signature and prescribed terms must be in th same document. Whether a court would enforce your agreement or not depends entirely on whether the court considers that the balance of probabilities is that the two bits are part of the same document.

 

 

Link to post
Share on other sites

Thanks for the replies, seems front and back matching is the big issue and with different date codes on them I do not think thet can be proved to be from the same document.

Link to post
Share on other sites

Hi basa48, my application also says 'I have received a copy of and agree to be bound by the MBNA T&C's...' so they were a separate document for me to but they have not provided me with a copy of these, only current ones.

Link to post
Share on other sites

Hi basa48, my application also says 'I have received a copy of and agree to be bound by the MBNA T&C's...' so they were a separate document for me to but they have not provided me with a copy of these, only current ones.

 

The t&cs in the document in your post #30 don't look current, not with an interest rate of 17.9%.

 

The application I have for my account is similar but also refers in a couple of places to it being an application, e.g. "if your application is approved", "applicants must be aged 18 or over" etc.

Link to post
Share on other sites

basa48, you're right, but that is the supposed back of the application which has a different reference number to the front and is the 'Financial and Related Conditions' not the 'MBNA Credit Card Terms and Conditions' they refer to as a separate document of which I have not received a copy. The T&C's they sent me are in post 23 and have default charges as £12 and APR of 24.9% and are the only full T&C's they have sent to me. Hope this makes sense to you.

I believe I am missing the full T&C's that they refer to on the alleged back of the application and that the back is not related to the front.

It does say applicant all over mine too.

Link to post
Share on other sites

MBNA always use application forms which (supposedly) double as agreements an dthey say "credit agreement regulated by the consumer credit act 1974" on them as well. If they have sent recent T&Cs as well, then they have complied with the requirements of s78 of the CCA 1974.

 

However, s127(3) is quite clear - a court can only enforce an agreement if it has your signature and the prescribed terms on the same document. A court would have to rule that the balance of probabilities was that the T&Cs and the application form were part of the same document if they were to enforce it. Clearly, in your case, this cannot be so. Therefore the 'agreement' is unenforceable.

 

 

Link to post
Share on other sites

MBNA always use application forms which (supposedly) double as agreements an dthey say "credit agreement regulated by the consumer credit act 1974" on them as well. If they have sent recent T&Cs as well, then they have complied with the requirements of s78 of the CCA 1974.

 

However, s127(3) is quite clear - a court can only enforce an agreement if it has your signature and the prescribed terms on the same document. A court would have to rule that the balance of probabilities was that the T&Cs and the application form were part of the same document if they were to enforce it. Clearly, in your case, this cannot be so. Therefore the 'agreement' is unenforceable.

 

Aren't the prescribed terms on the reverse and referred to on the front??

 

Proving they weren't originally on the same form is another ball game I'm afraid.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...