nuisance calls

[squeak24]

Hi I keep getting phone calls from the bank, they have phoned at 8 every morning since Saturday, even Sunday. I am planning on sending this to the CE, I have been told by the complaints department I am not allowed to contact them, and have been told not to go into the local branch. Does this letter look good, it is based on the template provided by The Consumer Action Group

 

Your Street

Town

City

Postcode

 

 

DATE HERE

Company Name

Road

Town

City / County

Postcode

 

Re: Harassment by telephone

 

Ref: XXXXXX

 

Dear Sirs

 

I am writing in relation to the quantity and frequency of telephone calls that I have received from your company, which I deem to be personally harassing. I am sending you this letter as Mr X from your complaints department has told me not to contact him, as has the local branch regarding this ongong complaint, I have made an offer which has been refused even though the financial onbudsman adjudicator has ruled that the only person that can decide how to resolve this issue is me.

 

I have verbally requested that these phone calls stop, but I am still receiving calls, I have even been told that you will carry on calling. I refuse to give any personal information out over the phone. The number that is calling me is 0845 300 4275, they state they are calling from your Bank.

 

I now require all further correspondence from your company to be made in writing only.

 

I am of the view that your continued harassment of me by telephone puts you in breach of Section 40 of the Administration of Justice Act 1970, and the Protection from Harassment Act 1997.

 

If you continue to harass me by telephone, you will also be in breach of the Communications Act (2003) s.127 and I will report you to OFCOM, Trading Standards and The Office of Fair Trading, meaning that you will be liable to a substantial fine.

 

Be advised that any further telephone calls from your company will be recorded.

 

Yours faithfully,

 

 

 

[NAME HERE]

[BankFodder]

Get the call recorder, record all the calls or call attempts and then come to us and we'll help you complain.

You shojld also make a complaint under CPUT.

Do it now anyway, whatever their response to their letter is.

They have been in trouble for this before. They have no excuse.

[squeak24]

I have a home studio (I am a radio producer that works from home) so I am planning on connecting the phone line to a TBU so when the phone I can route it through the desk and record it onto my computer. I will contact trading standards about this as advised.

[squeak24]

May help if I read the information first, thanks for your help BankFodder

[slick132]

Hi Squeak,

 

I'd wait a few more days to complain, so you have a decent log of calls to complain about. Note down time and date of each call and brief subject detail.

 

Record calls as BF suggests.

[squeak24]

There crafty aren't they, instead of the land line the called the mobile today.

 

I have asked them not to call again, and they said the calls will continue, gonna print the letter off later and get it into the post. The ombudsman have advised them not to call me, so I am wondering why they aren't listening to them.

[squeak24]

well, even though they threatened that the calls will continue, since sending the letter they have not phoned me, haven't received a letter either.

[slick132]

That's gotta be good news.