Capital Finance One/Payday Credit - Anyone else used them? -

[MsWeatherwax]

Lovely new website too, I see.

 

I'm sure the new number will help quite a few people out, so thanks for sharing Unt.

[mightyroyals]

This made me laugh on there site

 

We endeavor to provide you with the best possible service until your Payday which is when you repay your loan

 

so they are saying they will give you good service when they give you the loan but you come to pay it back or have problems paying back you can go take a hike lol must be another one of there system errors causing the errors on the website too lol

[mightyroyals]

I was only pointing out another error on there part

 

Also i can see you have only posted 4 times and all about capital finance one and all praise for them, i myself have had a loan from these jokers and was promised that my rollover had all been arranged and i also got the good old there was a system error and it should not of taken all of the loan but while your on the phone do you want another loan.

 

Either you were very very lucky and everything went smooth for you or your an employee or somehow related to the company

Edited October 2, 2009 by mightyroyals

[mightyroyals]

I can only draw from my experiences.May be I am the lucky one !!!

People put bad comments on here about them and I just want other people to know that not everybody has had a bad experience with them.

Give them some slack !!!

Sorry I like the company,based on my time using them,but as to working for them and getting slated on this forum, no ta !!!

 

 

Fair comment then didn't mean to sound harsh to you

[purplepatch]

Just thought I would tell you about my experience. Apalling customer service, 5 emails unanswered, countless phone calls unanswered. When I finally got through had my loan application accepted and told my loan would be in my account within 48 hours. 48hrs came and went and no money. Finally got through after ringing for over 2-3 hours and was told that I hadnt been accepted after all and that someone should have emailed me! Just a warning to others as I did need the money to pay for an unexpected bill there are 2 or 3 other companies that are much much better so always try and shop around. I certainly would NOT recommend this one! :cry:

[Muggle1977]

This company are a joke thhave less than 2 weeks left to ansmer the letter sent by the finanical ombudsman on my behalf. As stated in another thrad durring thier so call system problems i applied for a loan which i never got. But they still took repayment of it.

 

Watch this space because i will taking them to small claims if no reply is had in said 2 weeks.

[MsWeatherwax]

This company are a joke thhave less than 2 weeks left to ansmer the letter sent by the finanical ombudsman on my behalf. As stated in another thrad durring thier so call system problems i applied for a loan which i never got. But they still took repayment of it.

 

Watch this space because i will taking them to small claims if no reply is had in said 2 weeks.

 

I can't believe you still haven't got that back.

 

Don't you think it might be worth sending them a letter telling them you will start court action if your money isn't refunded? Might jog their memories a bit for you.

 

I assure you if you owed them money, that's what they'd do to you....

[tyb29]

This company has been taking money from my account. I originally borrowed £100 and so far they have taken over £300 in relatively small amounts.

 

Please beware as what they do is send you an offer of a payday loan from a 'fake' lender to get your new debit card details.!!!!

[tyb29]

after looking further on my statements also have amounts for James keeble loans also.

 

It is fraud and im going through my bank.

[MsWeatherwax]

after looking further on my statements also have amounts for James keeble loans also.

 

It is fraud and im going through my bank.

 

If you do a web search on James Keeble Loans, you will see that there are (or were, I haven't looked recently) numerous people on Yahoo answers and other sites complaining that a company called James Keeble Loans, who they had never heard of, had removed money from their account.

 

There is also a thread on here somewhere regarding this company (JKL) - companies house had something called a "striking off" notice recorded against them, but I've never been able to fully clarify what all of that was about.

 

Good luck - you certainly aren't the first person to have problems with them, and it may be worth going through these forums and teaming up with other people who are still having issues to make a compaint to the police. Or Watchdog - I'm sure they'd appreciate that.

[queensfield]

I agreed with this company to make monthly payments of £88 over 3 months until my loan was repaid. On payday I noticed that £88 had been taken, which was fine, however there were eight other card withdrawals for the total amount of the loan. Rang company to be told would reimburse DDR of £88 but not card payments!! - Got £88 back over a week later. To my amazement this month DDR hadn't been cancelled by them as confirmed and another £88 taken out - now have to wait again for JAMES KEEBLE to reimburse from his own account. I have complained to Financial Ombudsman and Office of Fair Trading - I would urge everyone who has had money taken from their accounts by this company to do the same - I am usually not a person who loses their temper but this company's attitude, espeically their Accounts Manager who seems to think he is a law unto himself, has me fuming. Please make this company's way of trading known so that other people do not end up in the same position - if I took money from their account without authorisation I presume that would be FRAUD

[queensfield]

A breath of bad air more like - Seems their phone is not being answered again today - doesn't a company always man their phones so that they can get business in! I'm still waiting for a refund which I'm assuming, unlike any other payment into account, will take as long as Mr Keble wants. This company is not a professional outfit and I've used a couple of payday companies before who have been efficient and courteous - this lot are a joke and surely the amount of complaints shows them for what they are - how much interest are they making on money taken from their customers accounts, UNAUTHORISED obviously!! - Would it be fraud if I took money from one of their accounts

 

 

i too have had dealings with capital finance one and after having previous problems with other loan companies,found them a breath of fresh air.

i had a loan with them and had to roll it over a couple of times.

i was so impressed with their service that i have taken a few loans out with them.

they are a professional outfit who try to assist in anyway possible.

i think people only complain about them on this forum and lack a sense of praise where due.

[nonymouse]

Interesting email from Capital Finance One today:

 

CFO COLLECTIONS DEPARTMENT

A new department has been developed within Capital Finance One with one aim in mind, to offer easy and transparent repayment methods for outstanding accounts.

Your account is currently outstanding with Capital Finance One and we would like to assist with the repayment of your loan. We are willing to negotiate a manageable monthly payment plan with you that you can afford and meet on a monthly basis.

We have also setup a scheme whereby we can help assist you with any other Payday Loans which you may have and are struggling to repay. We have experience as a creditor and can deal direct with your other Payday Loan creditors and negotiate reduced repayment arrangements on your behalf. If you require further information on this please do not hesitate to email back or speak to one of our helpful Customer Service Agents.

Our team will be attempting to call you on a regular basis until an arrangement can be made, at which point your details will be withdrawn from our call list as long as the monthly repayment is met.

Once this payment is arranged with us we are also happy to remove all late fees which have accumulated up to this point this means you will only need to repay the original loan and the original interest which was due.

Please note that 100% of the money you pay us will be deducted from the balance.

No fees. No further interest.

Once 50% of your balance is repaid we will also be happy to repair your credit history with us. This simply means that at your request we can pass your information on to our Loan & Credit Card specialists who can help and advise you on other financial facilities.

Please make every effort to contact us at your earliest convenience on the following email address.

[email protected]

We look forward to resolving this with you.

 

What d'you reckon of that, then?

[Conniff]

It's still just letters of the alphabet but rearranged in a different manner.

 

"Your account is currently outstanding with Capital Finance One and we would like to assist with the repayment of your loan"

Now if it had continued - we will match any payments you make, that would have been different.

[nonymouse]

I was more amused by

 

"If you require further information on this please do not hesitate to email back or speak to one of our helpful Customer Service Agents."

 

Yes, those helpful Customer Service Agents who answer the telephone approximately once per blue moon... :grin:

[socks&pants]

nonymouse - I have also recieved the same email today - have you spoken to them?

[queensfield]

did they leave new tel no

[davet88]

Just thought id share my experience with CFO. i took out a £250 loan with them a few months back and had a little trouble paying it back, coudnt get hold of em for love nor money but they kept hassling me via emails and a couple of calls. everytime i tried to contact them i got no reply yet they still sent me letters telling me they were gonna add charges to the account etc etc. One day i was in when they rang my house phone and i set up a payment plan to pay in 2 installments...guess what, they never took the money!! again it took me a good few weeks to get hold of someone which in actual fact they got hold of me as i was getting no response, i told the guy on the phone that i had set up a plan and why wsnt it honoured by hemselves....system failure he told me! anyway i set up another plan to pay em in 2 installments and my 1st payment i made on the 23rd december....so i thought neway! the guy rang me on the 23rd and took my card details and told me the payment was successfull, the money did come out my bank but yesterday CFO put that money back into my account without me realising and i later withdrew money from my account, just checked my online banking tonight and CFO have just taken the money back but it has now left me overdrawn and im not happy, why take my money, put it back and then take it again, makes no sense to me. my final payment is supposed to come out on the 29th jan but after reading through this forum im worried they are gonna take more out after. i dont wanna have to change my bank as ive recently done that. Think watchdog need to get on the case!!

[PaulW922]

Just a quick word about the debit card payment Dave - I am not defending CFO in any way but this may not be down to them. If they got authorisation on 23rd the money would have been debited from your available bank balance. Usually the payment would then go onto your account within a day or two but with the long Christmas break it might have been delayed resulting in your bank automatically releasing the funds.

 

What the bank will say of course is that it is up to you to know how much money you have and how much you have spent. In the rosy world of having loads of money sloshing about it is probably fair enough but when you have to account for every penny it isn't so easy..

[malone12]

Just thought id share my experience with CFO. i took out a £250 loan with them a few months back and had a little trouble paying it back, coudnt get hold of em for love nor money but they kept hassling me via emails and a couple of calls. everytime i tried to contact them i got no reply yet they still sent me letters telling me they were gonna add charges to the account etc etc. One day i was in when they rang my house phone and i set up a payment plan to pay in 2 installments...guess what, they never took the money!! again it took me a good few weeks to get hold of someone which in actual fact they got hold of me as i was getting no response, i told the guy on the phone that i had set up a plan and why wsnt it honoured by hemselves....system failure he told me! anyway i set up another plan to pay em in 2 installments and my 1st payment i made on the 23rd december....so i thought neway! the guy rang me on the 23rd and took my card details and told me the payment was successfull, the money did come out my bank but yesterday CFO put that money back into my account without me realising and i later withdrew money from my account, just checked my online banking tonight and CFO have just taken the money back but it has now left me overdrawn and im not happy, why take my money, put it back and then take it again, makes no sense to me. my final payment is supposed to come out on the 29th jan but after reading through this forum im worried they are gonna take more out after. i dont wanna have to change my bank as ive recently done that. Think watchdog need to get on the case!!

 

after the 29th Jan payment is taken, you can speak to your bank and ask then to block any payment requests coming from CFO, I think that'll work better than having to change account.

[CreditVictim]

Hi Peeps.....

 

Right, everything that people are writing about this group is 90% true. I today (stupidly) applied for a 're-loan' following an email from James Keeble offering me up to £500. I have handed over my bank details, electronically signed their bank agreement etc etc and havent heard a peep. They have removed their phone number from their website and neither of my emails (to the info@ & james keebles direct email) have been answered when requesting updates.

 

I just want to warn people about payday loans....if your thinking about it dont do it. I, successfully teamed up with payday loan companies to work myself into almost 4k worth of debt that I cannot afford, and I am now stuck in the cycle where I have no other alternative to borrow off them to survive and feed myself as I am in financial difficulties and no reputable company will lend to me to consolidate my debt as I am too high risk.

 

The debt collection policies for these companies are not good, I had one company (perfect payday loans) leave an answer machine message threatening to come to my work to humiliate me if I didnt pay up, other companies simply ignoring my attempts to set up payment plans to clear debts so they could continue to increase the interest...for a example what was initially a £250 outstanding amount has grown to over £500, making it more impossible for me to clear my debts.

 

STAY AWAY FROM PAYDAY LOAN COMPANIES..........

[robjam1969]

Hi Credit Victim and welcome to CAG.

 

Have a good read round this forum and you will see lots of advice on how to deal with these companies.

 

If you haven't already you need to get off the merrygoround of paying the interest each month.

 

Post again if you need any help.

[nonymouse]

nonymouse - I have also recieved the same email today - have you spoken to them?

 

Oh good grief no! I've had various other emails from Mr Keeble since then, but my spam filter seems to have eaten them

[CreditVictim]

Well low and behold I received an email at 5.37 saying that they were unable to lend to me.....seems funny considering this James Keeble keeps offering me £500 because I am a valued customer. I will be calling my bank today and cancelling my card to make sure the dont take any money from my account. They suspiciously havent even taken the £1 they use to verify your cars which leads me to believe that they only want my bank details!? Hmmmmm.......

[Beryl 123]

I too have dealt with these guys,however I guess I was one of the lucky ones.My loan has been paid back and I have also changed my debit card......I have however received 3 emails this week from James Keeble offering me up to £500 as a valuable customer!!!!!

Lets hope no money is taken from your account as reading previous threads it could be a possiblity.I suggest cancelling your debit card.