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    • Hi, I have an old outstanding debt from 1994 due to MBNA for £20,000. The debt has been passed to various DCAs and is currently with PRA Group.  I sent them a CCA letter in January 2024. They acknowledged this letter and stated they would come back when they had more information, however the information did not arrive within the 12 working day scenario.. I have just received a copy of the agreement which goes back to 1994 from them. In their response letter they have stated " Please find enclosed documentation received to date: we are waiting further documents in order to complete your request. We have currently deemed this debt as unenforceable which means we are not able to take court or further action against you to recover the outstanding balance". They then go on to state "we are still legally entitled to:  1.Contact you to ask and repay what you owe 2.Pass your details onto a third party collection agency 3. Continue to report your account with the credit reference bureaux (as appropriate)". I'm at a loss as to what I should do next and would appreciate any guidance on this matter. I am currently paying £5.00 pcm. TIA      
    • A sinister tactic known as shoulder surfing is on the rise in the UK. Fraudsters are watching unwitting people log in to their mobile banking apps over their shoulder.View the full article
    • My understanding is that they won't provide the name to me whether the investigation is Live or Closed, & I have no legal rep as I didn't have P.I. Cover on my policy, & am intending to claim using OIC.org.uk, but remain completely stuck as they 100% cannot open a claim on the portal without both the Reg. No. & Name of the other driver.  
    • thanks again ftmdave, your words are verey encouraging and i do appreciate them. i have taken about 2 hours to think of a letter to write to the ceo...i will paste it below...also how would i address a ceo? do i just put his name? or put dear sir? do you think its ok?  i would appreciate feedback/input from anybody if anything needs to be added/taken away, removed if incorrect etc. i am writing it on behalf of my friend..she is the named driver  - im the one with the blue badge and owner of the car - just for clarification. thanks in adavance to everyone.       My friend and I are both disabled and have been a victim of disability discrimination on the part of your agents.   I have been incorrectly 'charged' by your agent 'excel parking' for overstaying in your car park, but there was no overstay. The letter I recieved said the duration of stay was 15 minutes but there is a 10 minute grace period and also 5 minutes consideration time, hence there was no duration of stay of 15 minutes.   I would like to take this oppertunity to clarify what happend at your Gravesend store. We are struggling finacially due to the 'cost of living crisis' and not being able to work because we are both disabled, we was attracted to your store for the 10 items for £10 offer. I suffer dyslexia and depression and my friend who I take shopping has a mobility disability. We went to buy some shopping at your Gravesend branch of Iceland on 28th of December 2023, we entered your car park, tried to read and understand the parking signs and realised we had to pay for parking. We then realised we didnt have any change for the parking machine so went back to look for coins in the car and when we couldnt find any we left. As my friend has mobility issues it takes some time for me to help him out of the car, as you probably understand this takes more time than it would a normal able bodied person. As I suffer dyslexia I am sure you'll agree that it took me more time than a normal person to read and understand the large amount of information at the pay & display machine. After this, it took more time than an able bodied person to leave the car park especially as I have to help my friend on his crutches etc get back into the car due to his mobility disability. All this took us 15 minutes.   I was the driver of my friends car and he has a blue badge. He then received a 'notice to keeper' for a 'failure to purchase a parking tariff'. On the letter it asked to name the driver if you wasnt the driver at the time, so as he wasnt the driver he named me. I appealed the charge and told them we are disabled and explained the situation as above. The appeal was denied, and even more so was totally ignored regarding our disabilities and that we take longer than an able bodied person to access the car and read the signs and understand them. As our disabilities were ignored and disregarded for the time taken I believe this is discrimination against us. I cannot afford any unfair charges of this kind as I am severely struggling financially. I cannot work and am a carer for my disabled Son who also has a mental and mobility disability. I obviously do not have any disposable income and am in debt with my bills. So its an absolute impossibility for me to pay this incorrect charge.     After being discriminated by your agent my friend decided to contact 'iceland customer care team' on my behalf and again explained the situation and also sent photos of his disabled blue badge and proof of disability. He asked the care team to cancel the charge as ultimately its Iceland's land/property and you have the power over excel parking to cancel it. Again we was met with no mention or consideration for our disability and no direct response regarding the cancellation, all we was told was to contact excel parking. He has replied over 20 times to try to get the 'care team' to understand and cancel this but its pointless as we are just ignored every time. I believe that Ignoring our disability is discrimination which is why I am now contacting you.     I have noticed on your website that you are 'acting' to ease the 'cost of living crisis' : https://about.iceland.co.uk/2022/04/05/iceland-acts-to-ease-the-cost-of-living-crisis/   If you really are commited to helping people in this time of crisis ..and especially two struggling disabled people, can you please cancel this charge as it will only cause more damage to our mental health if you do not.  
    • I've also been in touch via the online portal to the Police's GDPR team, to request the name of the other Driver. Got this response:   Dear Mr. ---------   Our Ref: ----------   Thank you for your request which has been forwarded to the Data Protection Team for consideration.   The data you are requesting is third party, we would not give this information directly to you.   Your solicitor or legal team acting on our behalf would approach us directly with your signed (wet) consent allowing us to consider the request further.   I note the investigation is showing as ‘live’ at this time, we would not considered sharing data for suggested injury until the investigation has been closed.   If you wish to pursue a claim once the investigation has been closed please signpost your legal team to [email protected]   Kind regards   ----------------- Data Protection Assistant    
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Reliable Collections Update!!! U won't believe it!!


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Hi guys, i thought i would bring you up to speed on the Reliable Collections-Naturally Close issue.

Having been in hospital overnight i came home today to find a letter for me, i opened it and this is what i found word for word:

Thankyou for your letter dated 8th Jan 09 ( news to me! ) ( goes on about when account was opened blah blah)

In relation to your request for a true copy of the executed agreement under section 78 of the Consumer Credit Act 1974,under regulation 3 (2) (b) of the Consumer Credit ( cancellation notices and copies of documents) Regulations 1983 there is no requirement to provide a photocopy of the agreement bearing your signature, it is sufficient that we supply you with a " True Copy" of the agreement setting out the terms and conditions to which you have agreed. A "True Copy" need not bear the debtors signature or, in our case, the date of the agreement. We are therefore enclosing a " True Copy" of the Credit Agreement sent out to you when you opened the account in June blah blah ( i have never seen this agreement btw )

Yours sincerely

Blah blah

right they sent me an up to date version it appears to be, of something i have never seen before, they have hand written my details in and on the copy to be retained by me, with obviously, no signature nor date. I have a right back hander but in case of snoopers i won't reveal it here, please message me,United Front and others who have helped and i will explain this position!! :D Other than this, what do i do because as i understand it they have not furnished me with what i have asked for!!!!!!!:-o

Any further excellent advice would be gratefully received :D from you great ppl, nope not sucking up , it's a great site with great folk.

Many thanks in anticipation

Tigs xx :p

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Hi guys, i thought i would bring you up to speed on the Reliable Collections-Naturally Close issue.

Having been in hospital overnight i came home today to find a letter for me, i opened it and this is what i found word for word:

Thankyou for your letter dated 8th Jan 09 ( news to me! ) ( goes on about when account was opened blah blah)

In relation to your request for a true copy of the executed agreement under section 78 of the Consumer Credit Act 1974,under regulation 3 (2) (b) of the Consumer Credit ( cancellation notices and copies of documents) Regulations 1983 there is no requirement to provide a photocopy of the agreement bearing your signature, it is sufficient that we supply you with a " True Copy" of the agreement setting out the terms and conditions to which you have agreed. A "True Copy" need not bear the debtors signature or, in our case, the date of the agreement. We are therefore enclosing a " True Copy" of the Credit Agreement sent out to you when you opened the account in June blah blah ( i have never seen this agreement btw )

Yours sincerely

Blah blah

right they sent me an up to date version it appears to be, of something i have never seen before, they have hand written my details in and on the copy to be retained by me, with obviously, no signature nor date. I have a right back hander but in case of snoopers i won't reveal it here, please message me,United Front and others who have helped and i will explain this position!! :D Other than this, what do i do because as i understand it they have not furnished me with what i have asked for!!!!!!!:-o

Any further excellent advice would be gratefully received :D from you great ppl, nope not sucking up , it's a great site with great folk.

Many thanks in anticipation

Tigs xx :p

 

Stop paying them. Simple as that.

 

Fred

Before you criticise another man you should first walk a mile in his shoes. Then, when you criticise him, you'll be a mile away and he won't have any shoes on.

 

Don't get me confused with somebody knowledgeable by all those green blobs. I got most of them by making people laugh.

 

I am not European, I am English.

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There is some ongoing debate about this with the DCA's obviously saying that they have fulfilled their obligations and people such as us saying that they havent. If they were to initiate court proceedings, however, they would almost certainly have to provide a copy with your signature on it.

 

People will be along shortly that are far more knowledgable that me with regards to cca requests!!

 

If it were me, I would fire off the account in dispute letter and stop paying. But that is just what I would do if I was in the same situation. Obviously the action we take will differ from person to person and you must take the action that is right for you.

I am rarely around these parts any more. I only stop by when something has come to my attention that has sufficiently annoyed me so as to persuade me to awake from my nap and put in my two pence.

 

I am a final year law student; I am NOT an expert in law. All of my posts are just my opinion. I cannot be held responsible for any outcome whatsoever resulting from any person following the opinions or information contained within my posts. Always seek professional legal advice from a qualified lawyer.

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Also is there any chance that you can scan up a copy of the "agreement" that they have sent you (obviously remove all personal details) so that people can check it over?

 

cheers.

UF

I am rarely around these parts any more. I only stop by when something has come to my attention that has sufficiently annoyed me so as to persuade me to awake from my nap and put in my two pence.

 

I am a final year law student; I am NOT an expert in law. All of my posts are just my opinion. I cannot be held responsible for any outcome whatsoever resulting from any person following the opinions or information contained within my posts. Always seek professional legal advice from a qualified lawyer.

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UF .....quick question, whats the account in dispute letter please is there a link on here? and i haven't paid anything on this account since Feb last year( 08 ), which was the usual payments if you know what i mean?! :confused: lol ( not a repayment plan or anything )

Many thanks Tigs x :)

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1 sec Tigs and I shall see if I can lay my hands on it! :-)

I am rarely around these parts any more. I only stop by when something has come to my attention that has sufficiently annoyed me so as to persuade me to awake from my nap and put in my two pence.

 

I am a final year law student; I am NOT an expert in law. All of my posts are just my opinion. I cannot be held responsible for any outcome whatsoever resulting from any person following the opinions or information contained within my posts. Always seek professional legal advice from a qualified lawyer.

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Right, I think this is the one :-D:

 

 

sorry, wrong one. wont be a sec! ;-)

Amend as needed! :-)

I am rarely around these parts any more. I only stop by when something has come to my attention that has sufficiently annoyed me so as to persuade me to awake from my nap and put in my two pence.

 

I am a final year law student; I am NOT an expert in law. All of my posts are just my opinion. I cannot be held responsible for any outcome whatsoever resulting from any person following the opinions or information contained within my posts. Always seek professional legal advice from a qualified lawyer.

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Dear Sir/Madam

 

 

NOTICE THAT YOU HOLD DATA ABOUT ME WHICH IS INNACURATE AND IN DISPUTE.

My credit file shows that you are holding personal data about me which is inaccurate and which is in dispute.

The entries have been lodged by XXXXX and refer to purported debts which are in fact comprised of bank penalty charges.

As you are aware, the entire issue of bank charges has been in dispute generally between the banks and their customers for well over 2 years. In July 2007 the OFT announced that in response to a request by 8 UK banks they would be bringing a test case on the issue of whether bank delinquency charges were subject to the Unfair Terms in Consumer Contract Regulations 1999.

It is clear that at least by that date, if not before that the UK banks admitted that there was a serious question mark over the status of their charges.

In May 2008 the High Court ruled that the bank’s charges were indeed subject to UTCCR.

I am sure that you are well aware that the Oft has publicly expressed its view that the charges are subject to UTCCR and also that they are unfairly high.

Although the banks are appealing against the High Court decision, there is frankly little chance that they will succeed and there is every chance that the OFT will set a cap for charges which is very much less than the present level of £30 and more in many cases.

Once it is fully confirmed that UTCCR is the governing law and that its terms have been breached by the banks high level of charges, all charges which have been levied to date plus any associated interest will be unlawfully unfair. There is no provision in the UTCCR to allow the difference between unfair charge and capped rate to be invalidated. The whole charge becomes invalid per se.

 

 

Additionally, I am putting you on notice that I informed the bank that I disputed their charges in XXXX yet despite this they proceeded to make entries onto my credit file in breach of the Banking Code of Practice, in breach of their contractual obligations and in breach of the Information Commissioner's own guidance.

 

I am putting you on notice that I intend to complain to the Information Commissioner’s office that you are holding inaccurate data about me. The negative entries on my credit file are damaging to me and the Data Protection Act allows me to seek compensation from both you and the organisation which communicated the data to you through the County Courts and this is also an option which I am considering. I am sure that you are also aware that inaccurate entries about me are defamatory and that it is a new act of defamation each time you publish those entries to any enquirer. I would further suggest that even if an inaccurate data entry carries a dispute marker, it does not prevent the inaccurate data from having a damaging effect and it does not protect you from liability.

 

I notice that the Defaults Guidance notes issued to Credit Reference Agencies by the Information Commissioner in August 2007 make all of this very clear to you so that there is no doubt that you are aware of your responsibilities.

I expect also that you are aware that being an “innocent disseminator” is no defence either to claims under the Data Protection Act or in defamation.

I understand your procedures well enough to know that you will not immediately remove negative entries from my data file. Nevertheless I require you to do so and your failure to respond to this reasoned and polite warning will be brought to the notice of the Information Commissioner and the courts in due course.

I understand that you may make some enquiries from my bank before taking action but in the meantime I fully expect that you will place an entry on my file that the entry is disputed.

 

I would be very grateful if you will let me have your full response

 

 

Yours faithfully

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haha someone beat me to it!! :-)

 

I was thinking of the cca account in dispute letter, but if people with more knowledge think a different one will work better then I shant argue!!! :-)

 

UF

I am rarely around these parts any more. I only stop by when something has come to my attention that has sufficiently annoyed me so as to persuade me to awake from my nap and put in my two pence.

 

I am a final year law student; I am NOT an expert in law. All of my posts are just my opinion. I cannot be held responsible for any outcome whatsoever resulting from any person following the opinions or information contained within my posts. Always seek professional legal advice from a qualified lawyer.

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Im afrain I cant. :-(

 

Can you load it onto photobucket to make it easier to read possibly?

 

Cheers.

UF

I am rarely around these parts any more. I only stop by when something has come to my attention that has sufficiently annoyed me so as to persuade me to awake from my nap and put in my two pence.

 

I am a final year law student; I am NOT an expert in law. All of my posts are just my opinion. I cannot be held responsible for any outcome whatsoever resulting from any person following the opinions or information contained within my posts. Always seek professional legal advice from a qualified lawyer.

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This is standard creditor/DCA waffle which, translated, means:

 

- they cannot produce the original agreement

- they know the law allows them to send an unsigned document to fulfil a CCA request, but

- they know that they cannot enforce without the original executed agreement, but cannot bring themselves to tell you

 

If you are paying, stop.

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Ok Uf will try tonight lol

thanks SP, good info, should i send the account in dispute letter anyways? :confused:

Thankyou

Tigs x

 

 

YESSSS!!!!

 

And save a copy, and save proof of postage, and proof of everything... so that when (if) they file a Default you can complain to the Information Commissioner and OFT that the STILL filed a Default whilst the account was in dispute...

 

 

I wish I knew all this sooner!!

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YESSSS!!!!

 

And save a copy, and save proof of postage, and proof of everything... so that when (if) they file a Default you can complain to the Information Commissioner and OFT that the STILL filed a Default whilst the account was in dispute...

 

 

I wish I knew all this sooner!!

 

Better late than never eh?

 

Fred

Before you criticise another man you should first walk a mile in his shoes. Then, when you criticise him, you'll be a mile away and he won't have any shoes on.

 

Don't get me confused with somebody knowledgeable by all those green blobs. I got most of them by making people laugh.

 

I am not European, I am English.

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Surely if its legal for them to send you a document with your details on but no signature i could be a millionaire by now...

 

 

They know they cant enforce it but are trying to fob you off and assuming you are not aware of the law - basic practice :)

 

That's it in a nutshell. They rely on the ignorance of people and also the natural stigma that attaches itself to debt. Nobody wants to own up to being in debt and that's why the dirtier tactics include threats to send "doorstep collectors" and in some cases even ringing neighbours to leave "urgent" messages.

 

There are 200,000 members of this forum but even that is a small percentage of the number of people who are in debt, so their terror tactics work on most but not on us. Spread the word!

 

Fred

Before you criticise another man you should first walk a mile in his shoes. Then, when you criticise him, you'll be a mile away and he won't have any shoes on.

 

Don't get me confused with somebody knowledgeable by all those green blobs. I got most of them by making people laugh.

 

I am not European, I am English.

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I cant see a link?? :confused:

I am rarely around these parts any more. I only stop by when something has come to my attention that has sufficiently annoyed me so as to persuade me to awake from my nap and put in my two pence.

 

I am a final year law student; I am NOT an expert in law. All of my posts are just my opinion. I cannot be held responsible for any outcome whatsoever resulting from any person following the opinions or information contained within my posts. Always seek professional legal advice from a qualified lawyer.

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Hi this is the normal unreliable collections crap they tried the same with me, problem for them the supplied the blank with our present address not the address we lived at when the account was opened. I still had to take them to court, they settled two weeks before the hearing.

 

dpick

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