British Gas "warrant officer" visit

[Derfel]

This morning at 8am I answered the door to someone from British Gas, who said "I'm here to cut off your electricity because of an unpaid bill." We've been with Powergen since we moved in and all our bills with them have been paid. We showed him a recent utilities bill, and he went away, after giving us a card with his name and phone number to show to anyone else from British Gas who calls about this.

 

So I might get more visits like that??! And if I wasn't in, would I now be without electricity?

 

Is it too much to ask that he might ask whether I'm the person he's after before accusing me of not paying bills? Or an assurance that I wouldn't hear again from British Gas about the matter and apologies for troubling the wrong person?

[Markiemark1]

Just for safety's sake (stranger things have happened) give Powergen/Eon a ring and ask them to do a MPAN check, which they can do online, to ensure that they are supplying you. Strange things do happen. The meter number that EDF maintain is supplying me is actually supplying a different flat so it's all completely ballsed up!!!

 

 

RM

[Derfel]

I phoned British Gas. It seems we're getting one lot of electricity for this flat, but we're getting two lots of bills from British Gas and PowerGen.

 

The meter number BG gave is the one outside our house, and the readings match. BG said we have two supplier numbers tied to our one unique meter number.

 

British Gas have put a hold on the 'account'. The two suppliers can do battle amongst themselves, and see us in court if they want both bills paid.

 

:confused:

[Surfer01]

I phoned British Gas. It seems we're getting one lot of electricity for this flat, but we're getting two lots of bills from British Gas and PowerGen.

 

The meter number BG gave is the one outside our house, and the readings match. BG said we have two supplier numbers tied to our one unique meter number.

 

British Gas have put a hold on the 'account'. The two suppliers can do battle amongst themselves, and see us in court if they want both bills paid.

 

:confused:

It is possible that you may what is known in the trade as "related" meters, that is two related MPANs in which case you would be responsible for consumption on both. Thus type of metering normally occurs in older premises which have storage heaters.

[Derfel]

BG sorted it. I'm not sure what happened, something about our rental property being refurbished some time before we moved in and some supplier number not being "de-energised" when it should have been. Blame was not apportioned, but BG are deleting the account (including the 'debt') and their supplier number and it will all be sorted.

[Derfel]

Well, I thought they sorted it.

 

I started receiving phone calls from their debt collection arm asking for the previous tenant by name, two or three times a day. I have variously told them I am not that person, or asked to be put through to the complaints department (they either hang up or tell me they can't transfer me), or explained the situation and received a promise that this number would be deleted.

 

I phoned British Gas complaints, they assured me the phone number was deleted, and it obviously hasn't been.

 

I have emailed customer services, but not had a reply.