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    • Good morning all, No further communication with P2G so now submitting my small claims action. Would be grateful for any feedback on my description of claim before I submit later. The defendant in this case is Parcel2Go Limited The claimant sent a parcel using Parcel2Go Ltd as a broker and Evri as the shipper containing two handmade bespoke wedding trays to a customer with tracking number P2Gxxxxxxxx. The parcel was never delivered although the defendant stated that three attempts had been made to deliver the parcel.  The claimants customer waited in for four days to receive the delivery but no delivery was attempted. There was no communication with the claimants customer.  Despite many web chats and emails the parcel was not delivered and on the Parcel2Go website it stated that the customer had refused delivery. This was not true as no delivery had been attempted.  I was informed that the parcel was being returned to me but after waiting three weeks was informed by Evri that the parcel was lost. I was offered compensation of £20 + shipping fee which I refused and after sending Parcel2Go a Letter of claim this was increased to £75 which I also refused. It is clear that the defendant is responsible for the loss of the parcel as they did not act with reasonable care and skill when handling the claimants parcel, contrary to section 49 of the Consumer Rights Act 2015. The claimant therefore seeks £370 in respect to the value of goods plus court costs. I thought it might be better to use the CRA rather than the Supply of Goods and Services Act as we are sole traders - is this correct?
    • No new development, I'm afraid. The last update I received was a letter from the court, advising that the case had been transferred to Croydon County Court.
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    • Hi, I am aware there’s been few threads about this already but just wanted to confirm information on my case. I was with Village gym last year(2023) on initial 6 month usual contract they do, I lost my job and due to that I couldn’t afford to pay for gym nor I had any motivation to go to gym at that time so they sent me arc phone message in September 2023 that I owed them £140 so I paid them back on instalments in 2 months time.  Then I started receiving new years deals in December 2023 and I decided to give them a call but they never mentioned anything about 6 month contract or anything, only that it would be monthly rolling contract and I paid them for 2 months and then I realised both months they charged me £59 instead of £38 they offered me on the phone when I mentioned that I am still student, even though before I was paying £43 a month in mid 2023. I spoke to gym entrance lady and she said I should give a call to gym on the phone number so I did and whoever answered said they’ll pass my info to manager and he will give me a call back in 24 hours, of course no one called me back so I called again and they said same thing. And of course once again no one got in touch with me so I got tired of them charging me more than they should and decided to cancel my direct debit and stopped going there as I got new job with rotation shifts which is not good for me as I cannot visit gym after I finish at 10pm every second week.  And now in April I received arc message saying this :  Also they have my old flat address where I used to live. What is the  best thing to do for me please? Thank you!
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Scottish Law - Parking on Private Land


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Hi All

 

Firstly thanks to all those here that spend their valuable time helping and also those that share their stories/experiences.

 

This obviously pertains to the issuance of a Parking Fee from a private company and as such some input from the team is welcomed :) It's relatively certain such notices are simple extortion .. opinions are naturally sought ;)

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Maybe you should seek clarification on what it says on their little yellow envelope; "WARNING - It is an offence for any person other than the driver to remove this notice."

 

What are they warning you about? and what "offence" (a legal term for criminal activity) are you likely to commit by removing it if you're not the driver?

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• do not pay

• do not contact them

ignore their letters, no matter how threatening\

• they will give up and go away

• have a nice Christmas and remember to toast Town and City

 

Maybe you should seek clarification on what it says on their little yellow envelope; "WARNING - It is an offence for any person other than the driver to remove this notice."

 

What are they warning you about? and what "offence" (a legal term for criminal activity) are you likely to commit by removing it if you're not the driver?

 

It's just talking about theft. Anything you own could have a label slapped on it saying "It is an offence for any person other than the owner to remove this notice". Of course, it's real purpose is to attempt to add some legitimacy to their toy town invoice.

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The Civil Enforcement of Parking Contraventions (England) General Regulations 2007 No. 3483

 

Removal of or interference with a penalty charge notice

 

11.—(1) A penalty charge notice fixed to a vehicle in accordance with regulation 9(a) shall not be removed or interfered with except by or under the authority of—

(a) the owner or person in charge of the vehicle; or

(b) the enforcement authority.

(2) A person contravening paragraph (1) shall be guilty of an offence and liable on summary conviction to a fine not exceeding level 2 on the standard scale.

Seems to be a perfectly legal warning (in England). I can't find the Scottish version but assume for the most part identical.
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Obviously my skills at digging for info are limited but I happend across Hull CPE Guidance notes.

 

On Page two and I qoute:

If you decide to do nothing: Then after 56 days of issuing the PCN, under national legislation you are liable for the payment of the charge, even if you are innocent.
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I apologise and it seems you are correct :)

 

Someone might have said that Local Council PCN's were different from Private Company PCN's. I only just found the relevant info :(

 

How would this play out though for Councils sub-contracting out to Private Companies as thier agents?

 

It will have a name that can be abbreviated to PCN, so Penalty Charge Notice, Parking Charge Notice etc. The reason for this is that there IS a provision within the Road Traffic Act for an instrument called a ‘Penalty Charge Notice’. This provision in the Road Traffic Act applies ONLY to those acting on behalf of the local authority
FAQs - Private Parking Companies/Charges (everything you need to know) Edited by Fright-Flight-Fight
typo
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FFF you are falling into the trap that the PPCs want you to fall at; i.e. you are comparing a real council PCN with a PPC car parking INVOICE.

 

The first is a legal penalty which can be upheld by a court, the 2nd is simply a parking invoice from a company to the driver for using a car park. They dress them up to look the same so that many people actually think they are the same and pay it with no questions asked!

 

Do not fall for this!

 

Do not pay

Do not write to them

Do not telephone them

 

How would this play out though for Councils sub-contracting out to Private Companies as thier agents?

 

These would still be valid PCNs because they are issued on behalf of the council. They would clearly show the council who is issing it, and refer to the legal TMA that is being applied.

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can you 'steal' unsolicited junk mail ? i.e. litter

 

Good question.

 

It's all hypothetical though because no body on earth will ever be prosecuted for stealing a bit of non-PCN/FPN paper on a car!

 

Town and City are stupid enough to call them penalties anyway:

 

General - Current vacancies

 

Car Park Attendant / Marshall

 

To provide car park management on day-to-day basis by patrolling car park and issuing civil penalties using hand-held computers. Carry-out preventative maintenance on machines and refill with tickets, as required. Keep car park clean and tidy in compliance with H&S regulations. Liaise with contractors relating to cash collection and audit tickets from machines.

 

You must be able to work using your own initiative and be able to communicate with clients and general public in an effective and courteous manner. The ability to adhere to client instructions and maintain a good relationship is a pre-requisite for all vacancies within Town & City Parking Ltd.

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  • 1 month later...
  • 1 month later...

Town & City Parking made contact by post :(

 

It appears they [Town & City] are not adhering to the BPA Code of Practise which is a requirement to part of the BPA Approved Operator Scheme (AOS). List of BPA AOS members

BPA are an Accredited Trade Association (ATA) which is a requirement defined by the DVLA in order to access electronically DVLA keepers' details.

 

All BPA members who are involved in car parking enforcement on private land must become a member of the BPA’s Approved Operator Scheme.The primary focus of the scheme is to ensure that all operators wishing to electronically access the DVLA’s vehicle keepers’ details database are a regulated member of an Accredited Trade Association (ATA).
Link

 

Now for the specific details.

 

As detailed in the BPA Code of Practise section (67) Part A

 

NOTICE TO OWNER

 

"A Notice to Owner may be sent to the registered keeper at the address provided by the DVLA, not less than 28 days after the Parking Ticket was issued.This Notice to Owner must state the following:"

 

* That a Parking Ticket was fixed to the vehicle and has not been paid;

* That the opportunity to pay a discounted amount has been lost;

* That the outstanding amount should be paid, or a challenge received, within 28 days or further action may be taken;

* The details of the alleged contravention:

* The location, date and time;

* The vehicle’s registration mark, make and (optionally) colour;

* The description of the alleged contravention;

* The amount of the charge to be paid.

* Details of how to pay;

* Details of how to dispute;

* What will happen next if no payment or a parking ticket is challenged

 

When serving a Notice to Owner, Operators must include a leaflet advising motorists of the ‘reasonable cause’ for the request and the complaints procedure by which keepers can notify the Information Commissioner and DVLA if they believe their data has been used inappropriately.This should also include the disputes resolution procedure if the ticket is challenged.

Note: RED text is my highlighting in order to show the information which is not present in the NOTICE TO OWNER.

 

Any comment from the legal eagles on the forum?

Should I challenge this on principle?

See attached original NOTICE TO OWNER

 

*INVOICE REMOVED*

 

 

URL%5D

Edited by Fright-Flight-Fight
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Will doing so not just help tighten their Voluntary Code of Practise on the back on my investigation (thanks to this site).

 

I'd like to throw a spanner in the works just for the fun of it but by the same token I'm happy if they continue to make the same mistakes leaving loopholes which we may utilise. Catch my drift ;)

 

WHAT CAN I DO IF I HAVE A COMPLAINT AGAINST AN ORGANISATION I BELIEVE TO BE A MEMBER OF THE BPA?

 

Your complaint will be logged in-house and if there is a breach in the BPA’s Code of Practice, the company will be contacted either by phone or in person. We cannot enter into individual correspondence or act on your behalf but each letter or email we receive is taken seriously and any issue of non-compliance is investigated.
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AOS membership is required for the electronic links to the DVLA. DVLA insist the CoP is enforced by ATAs (of which the BPA is one) to keep their ATA status. So the BPA insist on members signing up the CoP - because of the DVLA strictures mentioned already. You either sign up or you are not a member. Not voluntary CoP, voluntary membership of the BPA.

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Ok understood :) Would it not be best to contact the DVLA in the first instance?

 

I base this on the fact some random private company can obtain the registered keepers details (personal information) .. something the average Joe is not privy to.

 

I really object to private companies having access to personal information without due process. I feel I have recourse with quasi Government Organisations al la DVLA but a pointless excercise tackling private entities such as BPA or their co-horts.

 

If I choose to tackle the DVLA to whom would I address?

 

Thanks

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That FAQ is out of date as the BPA CoP has changed insomuch as it no longer states

 

"2. Keeper/driver liability

2.1 Changes to Code of Practice - Part 2 Parking Tickets

The paragraph 36) C) – xviii (Parking Ticket Issue - page 10) will be amended to read:

“What will happen next if no payment or challenge is received within the time(s) allowed and any further charges that may be accrued, e.g. “the name and address of the registered keeper of the vehicle will be requested from the DVLA and a request will be sent to the keeper asking for the name and address of the driver at the time the charge was incurred””.

2.2 The paragraph 67) A) (Enforcement Action on outstanding parking tickets – Notice to Owner - page 13); this “letter to the owner” should make no reference to asking for payment but should specifically point out the details of the contravention and request that the owner furnish the details of the driver at the time the charge was incurred.

 

The question now is did Town & City get the Registered Keepers details by electronic access or manually.

 

I don't think I can make a complaint unless I know so will browse around to see if there is a method to obtain that info from the DVLA.

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Sorry lamma you've been most helpful and patient but I'm still finding it difficult to navigate the info.

 

It's really a point of principle for me that Private Companies may obtain my personal private details without any evidence yet joe public does not have the same rights.

 

Thanks again :)

Edited by Fright-Flight-Fight
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