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    • Good evening, My husband and I are looking for some help regarding a faulty car which we have recently purchased from Big Motoring World Enfield. The details are as follows: - Make - Nissan Qashqai 2017 1.2L milage 55,349 miles.  Date purchased -   01/06/2024 Price paid - Deposit £9000, finance £4794 (this includes the 3yr Nissan extended warranty), buyers fee £249.      Total including all fees etc = £ 13794.        Initially, during the test drive, there was no problem with the car at all and this is why my husband bought the car on the day. No problems on the way home from the dealership and up to three days after purchase, the car drove smoothly. However, after day 4, occasionally we would feel a slight shudder during some gear changes (automatic car). Over the next few days these shudders worsened and then on day 5 the car would make very a very loud shudder with every single gear change. It was at this point we contacted Big Motoring World for advice as we are still under the 14 days no questions asked return.  My husband contacted BMW for advice on 06/06/2024 and stated the problems as above. He spoke to a sales person who informed him that he should only take the car to a Nissan dealership (we have now been told that this is false information). We were also promised that a courtesy car would be provided for us after the fault on the car had been identified and confirmed by their mechanic fixing the car. We took the car to the garage that Big Motoring World had told us to go. Upon arrival there we discovered it was a third-party garage, not Nissan. We took the car to the garage on day 9. The mechanic ran a diagnostic test which found no faults, but after the test drove the car and below are his findings...   we scan the car but no faults with the gearbox showing but when I test drove the car it was really juddering and jumping.I spoke to my auto transmission specialist and he said they are very common on these as the CVT belt starts jumping within the box due to pressure loss.  We had this vehicle in for diagnostics for gearbox mate but both the gearbox and battery are faulty.Gearbox supplied and fitted comes to £3500 plus vat   Where we are at now…. My husband spent all of day 10 (11/06/2024) making phone calls between the garage, Warranties2000 and Big Motoring World. He tried, unsuccessfully to find out if the diagnostic reports had been shared between all three. Everyone kept saying the report hadn’t been received and yet the garage assured us it had been sent. Eventually we were told that the courtesy car would be given to us if it was deemed the works to fix the car would take longer than 8 working hours, and that decision would be made after 48hours of receiving the report. Today is day 11 and no decision has been made as nobody is telling us any decisions as people are off sick or on holiday! Today we called the garage and told the mechanic NOT to start any work as we will be returning the car. He said none have been started and we have left the car in his storage as he has deemed the car undrivable. I have sent an email to BMW now formally stating that we want to return the car and I have used the terminology that was suggested.   What can we do next?   Thank you everyone. .  
    • Yes will do thanks Dave, I wonder what will happen at the preliminary hearing no idea what they will ask I assumed once I sent the proof they asked for about my sons condition that I would have just  been given the go ahead to be Litigation friend
    • First the judge will rule on you representing your son, which will be a doddle. After that the full hearing date will be fixed, with WSs exchanged 14 days before. So for the moment just concentrate on getting the right to represent your son.  
    • Thank you, the mediations in a couple of days so hopefully they show up this time. I'll update this thread after how it goes
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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why you shouldnt use section 77/78 CCA 1974 if you want the signed agreement


pt2537
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i've got no money

 

perhaps didn't explain myself too well- what i meant to infer was that the courts have not yet come to a uniform interpretation of the new system (in specific relation to deciding these CCA debt cases ) whjuch we are talking about

 

it is clear that some courts are interpreting matters one way and some in another

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I have to say that I don't agree with that - I don't know any Lawyers - Solicitors or Barristers who would agree that the CPR is still bedding in - with the greatest of respect 10 years is more than ample for a "new" procedural code to be fully established.

 

When I first studied Civil Procedure, as part of my degree, in 1985 and then again in 1986 as part of the Law Society Finals course it was the old RSC/CCR - when I first practised it was the old RSC/CCR - when the new CPR came in - there were some changes but in terms of practice nothing massively different. When I left practice a couple of years ago the CPR was fully functioning and fully established.

 

There really is nothing to be bed in - 10 years is actually a long time in Law...if the CPR had been running for 18 months I might have agreed with you....

couldnt agree more,:)

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i've got no money

 

perhaps didn't explain myself too well- what i meant to infer was that the courts have not yet come to a uniform interpretation of the new system (in specific relation to deciding these CCA debt cases ) whjuch we are talking about

 

it is clear that some courts are interpreting matters one way and some in another

 

Well in terms of what the law is the Courts have in the sense of S127 (3) have interpreted the law clearly - there are House of Lords Authorities on the point - in those cases there is no scope for a divergence of judicial opinion.

 

The position, I would agree, is more problemmatic in cases where the court has a discretion to allow enforcement of an improperly executed agreement as there doesn't appear to be any precedent on the point as to when the court should or should not allow enforcement - that may be a point in the Chester cases - I don't know.

If I've helped feel free to add to my reputation.

 

I am not a Practising Lawyer. My comments are my opinion only. You should not rely upon those comments and should always take your own professional advice from a practising Solicitor or Barrister

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i wasn't suggesting that only people with money should "take the risk" nor was i suggesting that anyone should use this as a means of "dodging a debt"

 

nor was i suggesting that you leave things to chance or take pot luck(although you will be)

 

my meaning was that whatever course of action you take , after reading advice on these forums or indeed by consulting a solicitor you are going to take a risk

 

Taking to task of these dodgy agreements is relatively new and there is no clear cut evidence as to which way the courts are leaning, some are anti creditor some are anti debtor

 

you may have the best argued case in the world but if the judge or registrar is not ofay or has personal opinions about one side or the other- you could find yourself on the losing end

 

to expand my (unqualified ) advice so to leave no doubt in your mind i would therefore say to you if you don't accept the fact that you ARE going to take a risk in taking these cases to court then you would be well advised not to do so because NO ONE on here (or even a solicitor) can guarantee the right outcome however strong you feel your case is.

 

 

hope that clears up the confusion!

 

I have no illusions that you might have a watertight argument that still falls flat (although I would assume if it's a personal opinion ruling the judge when you have the law backing you you could appeal?), my point is that I wouldn't be setting foot in a courtroom without being as sure as I possibly could be that I had what I needed to win. I wouldn't be taking that risk if I didn't have to.

 

Also, I'm sorry if I offended you with my first paragraph before - that was a completely general remark and not meant at all as a personal one. If it was taken as such I do apologise.

Time flies like an arrow...

Fruit flies like a banana.

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Can someone please check the default notice sent by tsb on my thread CCa 1974 and credit cards

They have still not complied with CPR and account is still in dispute should they default? Advice please.

Edited by jayjay11
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it says on the N244 who needs to be served with the documents so no need for a covering letter.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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it says on the N244 who needs to be served with the documents so no need for a covering letter.

 

That's very true but you'd normally send a covering letter - that way you have a record of the date you sent it.

 

It's a matter of personal preference - I've always done a covering letter but don't say on it who needs serving but some people, like PT obviously do - I s'pose it makes it easier for the court...he may have had some problems with his local court and finds it works best that way

If I've helped feel free to add to my reputation.

 

I am not a Practising Lawyer. My comments are my opinion only. You should not rely upon those comments and should always take your own professional advice from a practising Solicitor or Barrister

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That's very true but you'd normally send a covering letter - that way you have a record of the date you sent it.

 

It's a matter of personal preference - I've always done a covering letter but don't say on it who needs serving but some people, like PT obviously do - I s'pose it makes it easier for the court...he may have had some problems with his local court and finds it works best that way

 

 

Iam not saying what PT said was wrong but i was just pointing out the forum has these details.

 

I find my courts are useless enough with even the most basic of things, like being open when they say they are or even answering a call and maybe just maybe sending the correct documents to the correct person. So trying to confuse them more with a covering letter will be a bit to much for them to deal with i think.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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Iam not saying what PT said was wrong but i was just pointing out the forum has these details.

 

I find my courts are useless enough with even the most basic of things, like being open when they say they are or even answering a call and maybe just maybe sending the correct documents to the correct person. So trying to confuse them more with a covering letter will be a bit to much for them to deal with i think.

actually, if you do not tell the court who to serve the application on GM, how will the court know where to send the application as on a N244 there is no box for Address of the claimant unlike on the N1 or part 8 forms so the court needs to be told, hence the cover letter;)

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That's very true but you'd normally send a covering letter - that way you have a record of the date you sent it.

 

It's a matter of personal preference - I've always done a covering letter but don't say on it who needs serving but some people, like PT obviously do - I s'pose it makes it easier for the court...he may have had some problems with his local court and finds it works best that way

yep the court refused to issue the application

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Hi pt2537 & IGNM Sorry to hijack your thread....i have been following your threads and information for awhile now and wondered pt2537 if your posting of http://www.consumeractiongroup.co.uk/forum/legal-issues/134001-suggested-letter-where-claimant.html would help me in my circumstances with regards to raising an N244 myself

 

here is my thread and where I am at.... http://www.consumeractiongroup.co.uk/forum/legal-issues/185814-court-papers-help-required.html

 

Really appreciate your help and guidance if you've a minute. Thank you. :)

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actually, if you do not tell the court who to serve the application on GM, how will the court know where to send the application as on a N244 there is no box for Address of the claimant unlike on the N1 or part 8 forms so the court needs to be told, hence the cover letter;)

 

The courts have never asked me for the address for the person to serve docs on and have even told me there staff are highly trained and as result know to look the address up on file.

 

Being highly trained in other areas i dont think is essential.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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The courts have never asked me for the address for the person to serve docs on and have even told me there staff are highly trained and as result know to look the address up on file.

 

Being highly trained in other areas i dont think is essential.

what? for pre action disclosure under CPR 31.16?

 

Personally and professionally i feel this is incorrect

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I think that GM and I have got the wrong end of the stick - we're talking about N244's generally - what PT is talking about (and of course what the thread is about) is Pre Action Disclosure - where of course the whole point is that the Court hasn't got the parties addresses because the action hasn't been commenced yet...so if you don't tell them on the covering letter they don't know wheree to serve the application

If I've helped feel free to add to my reputation.

 

I am not a Practising Lawyer. My comments are my opinion only. You should not rely upon those comments and should always take your own professional advice from a practising Solicitor or Barrister

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I think that GM and I have got the wrong end of the stick - we're talking about N244's generally - what PT is talking about (and of course what the thread is about) is Pre Action Disclosure - where of course the whole point is that the Court hasn't got the parties addresses because the action hasn't been commenced yet...so if you don't tell them on the covering letter they don't know wheree to serve the application

 

Sorry if it was my fault but i assumed the question was about a case already in action- like as ive got no money has said a N244 generally. If it was meant for a 31.16 disclosure then obviously i would have put a covering letter in advising full details of the address for service of document.

 

My fault maybe i should have fully read the question.

 

Also something i never seem to understand why do they need things in triplicate when iam always been sent one back?

Edited by The GodMother

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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actually, if you do not tell the court who to serve the application on GM, how will the court know where to send the application as on a N244 there is no box for Address of the claimant unlike on the N1 or part 8 forms so the court needs to be told, hence the cover letter;)

 

Yep thats what I thought too, as its being served on Barclays t/a barclaycard there isnt enough room for the address :-)

 

S.

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Sorry if it was my fault but i assumed the question was about a case already in action- like as ive got no money has said a N244 generally. If it was meant for a 31.16 disclosure then obviously i would have put a covering letter in advising full details of the address for service of document.

 

My fault maybe i should have fully read the question.

 

Also something i never seem to understand why do they need things in triplicate when iam always been sent one back?

 

The copy that comes back has the court stamp on it.

 

S.

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No no stamp just a compliments slip

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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Hi

 

Is its sensible to use Letter 1 in regards secured loans of around £20,000?

 

My parents took out a £20,000 secured loan from Black Horse in 2006, which consolidated an existing loan from the same lender (from 2003) and added an extra £4,000. Should I send two separate requests?

 

The later loan agreement (a copy of which I have) clearly makes reference to the earlier loan. My thoughts are that if the lender cannot prove both loans enforceable, my parents might not have to pay off over £19,000 which they apparently still owe and which, I believe, should never have sold in the first instance to a 64 year old.

 

I also note that copies of agreements we have include PPI, although my father seems to think he did not take out insurance. My father has been off work since 2006 after being violently attacked in his minicab. He has not made a claim, so I am not sure whether it is possible to begin a claim after more than 2 years.

 

Many thanks PT et. al. for the invaluable advice on these fora. It is all very much appreciated.

Edited by jobhunter
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Hi

 

Is its sensible to use Letter 1 in regards secured loans of around £20,000?

 

My parents took out a £20,000 secured loan from Black Horse in 2006, which consolidated an existing loan from the same lender (from 2003) and added an extra £4,000. Should I send two separate requests?

 

The later loan agreement (a copy of which I have) clearly makes reference to the earlier loan. My thoughts are that if the lender cannot prove both loans enforceable, my parents might not have to pay off over £19,000 which they apparently still owe and which, I believe, should never have sold in the first instance to a 64 year old.

 

I also note that copies of agreements we have include PPI, although my father seems to think he did not take out insurance. My father has been off work since 2006 after being violently attacked in his minicab. He has not made a claim, so I am not sure whether it is possible to begin a claim after more than 2 years.

 

Many thanks PT et. al. for the invaluable advice on these fora. It is all very much appreciated.

 

I'd suggest you get a copy of the PPI insurance terms as quite a few policies I've seen dont cover people over 60, if this is the case with this one its possible mis-selling.

 

The terms would also tell you if you can make a claim after such a long period of time.

S.

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Thanks for the reply Shadow.

 

The things is after reading this forum for over 12 hours solid, I am still unsure which Letter to send first, Letter 1 on this thread, s.77/78 letter elsewhere or something else..

 

I expect the either of the first 2 letters should come with the PPI details. We are not sure whether PPI was even taken out, as my parents were asked to visit Black Horse offices to sign the paperwork and, they think the paperwork might be different to the copies we have.

 

Thanks again.

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