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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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They've only confirmed there is no record of the summons. I'm hedging my bets as to whether or not they can get a copy of the Liability Order. If they have no evidence of the summons, does it follow that the LO isn't available either?

 

If there is no record of a summons, then it follows that a LO is unlikely to have been obtained and therefore this council tax is not enforceable.

 

I would suggest that you write back saying that you consider the matter to be a formal complaint that you require to registered as such, so that it can be escalated to the LGO if necessary. Advise them that in the absence of proof of a summons and liability order for the council tax they are chasing, that you do not believe there is a current amount outstanding that is enforceable. Ask them to provide proof of these documents or in the absence of these documents to provide written confirmation that there is no outstanding council tax liability for the period concerned.

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Would it be a good idea to call them and discuss or just hit them with a letter and SAR?

 

Keep everything in writing and if possible send standard recorded.

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The local authority may ONLY use a bailiff to recover a debt IF a Liability Order gas been granted. Unless they can provide EVIDENCE that a LO was granted then they can only ASK you nicely to pay the debt.

 

The "write off" policy is crucial in your case.

Edited by tomtubby
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The local authority may ONLY use a bailiff to recover a debt IF a Liability Order gas been granted. Unless they can provide EVIDENCE that a LO was granted then they can on ASK you nicely to pay the debt.

 

The "write off" policy is crucial in your case.

 

Hi Tommy Tubby,

Can you explain the "write off" policy more fully? I've googled it, but no avail, it just throws up minutes of meeting relating to the previous years write offs. I understand what a write off is, just how can I apply it in my case and would it be a good idea to put a complaint in regarding this?

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Hi Tommy Tubby,

Can you explain the "write off" policy more fully? I've googled it, but no avail, it just throws up minutes of meeting relating to the previous years write offs. I understand what a write off is, just how can I apply it in my case and would it be a good idea to put a complaint in regarding this?

 

I think this is down to the particular council. If they don't have relevant proof of documents needed to enforce this liability, they might decide to write it off. But you would have to contest any liability for the tax and hold the council to strict proof. If it looks like you will be no pushover, then they might decide to write it off. So keep contesting until they provide the proof.

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The following link is posted as an example only. It refers to Salford Council and it is a very interesting document indeed.

 

Of relevance is the information provided towards the end of Page 9 under the heading of: Statute Barred !!!!

 

Enjoy......

 

services.salford.gov.uk/solar_documents/css221208%204c.doc

 

PS: If you link does not work this should take you to a cached version:

 

http://webcache.googleusercontent.com/search?q=cache:RyznCjNFkLgJ:http://services.salford.gov.uk/solar_documents/css221208%25204c.doc%2Bservices.salford.gov.uk/solar_documents/css221208%25204c.doc&hl=en-GB&gbv=2&ct=clnk

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tomtubby Is correct the council would have to have a 'Write Off Policy' now what you need to remember when you ask for a copy of that policy is you DO NOT want the present Policy you want a copy of the Policy that was in place at the time of this debt from 2009 as that was the policy the were enforcing at that time.

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]tomtubby Is correct the council would have to have a 'Write Off Policy' now what you need to remember when you ask for a copy of that policy is you DO NOT want the present Policy you want a copy of the Policy that was in place at the time of this debt from 2009 as that was the policy the were enforcing at that time[/i].

 

 

Given that the debt is 11 years old he will need to request a copy of the "Write off Policy" that was in place 11 years ago ( 2002 I believe).

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Given that the debt is 11 years old he will need to request a copy of the "Write off Policy" that was in place 11 years ago ( 2002 I believe).

 

Would they have a copy of that,I wonder?

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Sent in an 'SAR to ascertain what the council have on my file and asked for further evidence of the summons and the liability order. I've also asked for it to be registered as a complaint as they have dealt with my several years ago and didn't mention this further debt.

So will sit tight and see what happens. :-x

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Please keep us all updated as this is an important subject given that many local authorities are dredging up old cases from years ago in an attempt to raise additional revenue.

Will do TT.

Should have a reply this week. I hope it gets resolved amicably , considering the timescale and previous correspondance.

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Can they just ignore my request if they were 'chancing it'? I've had dealing with them before and they seem to adopt a high-handed attitude to arrears. So I wouldn't be surprised if they received the letter and just binned it.

Ity was send recorded.

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Sorry. Misread the reply. I read the 'we have your item ...' but ,not the rest .

 

Which reads :

 

Item KF354200122GB was posted at ** ********** ** on 09/07/13 and is being progressed through our network for delivery.

 

Nearly two weeks ago. :jaw:

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Im at a loss as to what to do. I can call, but surely a government department wouldnt reject a letter out of hand? I sent two sepparate letters, they both couldnt have gone AWOL?

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Been received. They've just sat on it. Seems it has to 'got to a line manager', buck passed basically. I asked for a time frame 'no idea' ,I also asked what would be the next course of action 'a letter will come in the post' .

 

The SAR is being dealt with, so thats something, the complaint was a little vague, firstly 'do you want a complaint form?' , 'No' ,I said 'I'd like you to register this as a complaint as it looks as though theres no debt to pay' .

 

So we will see how this plays out.

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Regardless of what they say about the SAR there are no dispensations for them just because it's the Council. The legal requirement is to comply within 40 days - and the time starts from when they receive it.

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