Letter Sent

[cymro1170]

This is my second post.

I have read the FAQ's section and couldn't find the answer.

I have sent my DPA off yesterday (15/03/06) to my branch via recorded delivery.

I only found out about the £10 charge a few minutes ago whilst reading the FAQ.

 

Do I send the letter again with a cheque for £10?

Is there a template letter for this?

 

Many thanks

[BankFodder]

Sned it again

templates are in the library

[cymro1170]

Sned it again

templates are in the library

 

Thanks BankFodder

 

Do I state in the letter that they have xx days left too ?

 

I'm hopeless at wording things

[richardc]

Yes

[cymro1170]

Yes

 

Thank you

[cymro1170]

Who do I make the cheque payable to?

[BankFodder]

Well, the bank I suppose. Ask them

[cymro1170]

Second letter sent today recorded delivery and with a cheque for £10 made payable to Halifax PLC

[cymro1170]

What is the usual time to wait for a reply?

 

Both letters have been signed for at my branch.

[rivendale0506]

well I sent mine on 3rd March have heard nowt......but have sent them a couple of reminders... next letter will be one telling them I have made an official complaint to the Information Commissioner...

[cymro1170]

well I sent mine on 3rd March have heard nowt......but have sent them a couple of reminders... next letter will be one telling them I have made an official complaint to the Information Commissioner...

 

Thanks for your reply.

[cymro1170]

Today I received a letter which reads...

 

ROLL NUMBER X/XXXXXXXX-X

DATA PROTECTION ACT DISCLOSURE REQUEST

 

Dear Mr XXXXXX

 

Thank you for your letter requesting information relating to your above account.

 

As your request is for specific data, it can be dealt with by HBOS on an informal basis and therefore I return your £10 cheque.

 

I have ordered statements to arrive at your home address within the next 2 weeks from 7th May 2003 to present day. In respect of any manual intervention on your account, I have ordered account reports to investigate this and will supply this information by 24th April 2006.

 

If you need any more information, please contact us.

 

Please quote the roll number on all correspondence, as it will help us give you a better service.

 

Yours sincerely

 

XXXX XXXXX

Manager

 

Is this letter a standard issue one to buy them more time?

I had requested statements from March 2003 as this is when the account was opened.

 

24th April 2006 is when their 40 days are up.

 

What do I do now - the cheque has been returned to me?

Do I send another letter?

[cymro1170]

ROLL NUMBER X/XXXXXXXX-X

DATA PROTECTION ACT DISCLOSURE REQUEST

 

Dear Mr XXXXXX

 

Thank you for your letter requesting information relating to your above account.

 

As your request is for specific data, it can be dealt with by HBOS on an informal basis and therefore I return your £10 cheque.

 

I have ordered statements to arrive at your home address within the next 2 weeks from 7th May 2003 to present day. In respect of any manual intervention on your account, I have ordered account reports to investigate this and will supply this information by 24th April 2006.

 

If you need any more information, please contact us.

 

Please quote the roll number on all correspondence, as it will help us give you a better service.

 

Yours sincerely

 

XXXX XXXXX

Manager

 

Is this letter a standard issue one to buy them more time?

I had requested statements from March 2003 as this is when the account was opened.

 

24th April 2006 is when their 40 days are up.

 

What do I do now - the cheque has been returned to me?

Do I send another letter?

[rivendale0506]

so they still have approx a month to respond?... if they don't respond after that you can report them to the IC.

[cymro1170]

so they still have approx a month to respond?... if they don't respond after that you can report them to the IC.

 

Thanks.

 

I'm wondering if they've sent the cheque back because they want to say that they didn't receive payment for the DPA request

[richardc]

They have acknowledged your request and said they would do it FOC. If it comes to a complaint, send a copy of that letter with it.

[BankFodder]

It looks very full and cooperative to me.

If they were all like this there would be very few problems.

 

Of course, let's hope that they are as good as their word.

[cymro1170]

Thank you both for your replies.

 

I've kept a copy of everything I've sent and received.

 

I have statements for March and April here - so won't be a problem working out the charges.

 

In respect of any manual intervention on your account, I have ordered account reports to investigate this and will supply this information by 24th April 2006

 

The 24th April 2004 is the 40 day for them to reply.

[cymro1170]

I have received my statments from Halifax.

I have downloaded the excel spreadsheet but am not sure what to do next.

Any help greatly appreciated

[mas101]

You need to calculate the total charges that have been applied to your account during the last 6 years.

 

you can do this using the spreadsheet which will also calculate the 8% interest you can claim if you have to get as far as the small claims court.

 

Simply enter the details of the charges and the date incurred into the spreadsheet and it will calculate the total you are asking for.

[cymro1170]

You need to calculate the total charges that have been applied to your account during the last 6 years.

 

you can do this using the spreadsheet which will also calculate the 8% interest you can claim if you have to get as far as the small claims court.

 

Simply enter the details of the charges and the date incurred into the spreadsheet and it will calculate the total you are asking for.

 

Thanks for that!

[mas101]

Your welcome.

 

Best of luck with the claim. Be sure to keep us up to date with the progress

[cymro1170]

I've been through my statements manually (will put the results in the spreadsheet later) and worked out that Halifax have charged me £446 in charges

 

On the last statement I have a problem though, the balance was -264.34(due to charges), interest was debited at 0.44p bringing the balance to -264.78.

 

Halifax paid in two lots of £264.78 and later reclaimed £264.78 bringing the balance to 0.00

 

There was an interest adjustment of 3.76 credited to the account and then debited on the same day.

 

Do I claim for £446 or some other amount?

 

I'm really confused now.

 

Thanks in advance

[cymro1170]

I've been through my statements manually (will put the results in the spreadsheet later) and worked out that Halifax have charged me £446 in charges

 

On the last statement I have a problem though, the balance was -264.34(due to charges), interest was debited at 0.44p bringing the balance to -264.78.

 

Halifax paid in two lots of £264.78 and later reclaimed £264.78 bringing the balance to 0.00

 

There was an interest adjustment of 3.76 credited to the account and then debited on the same day.

 

Do I claim for £446 or some other amount?

 

I'm really confused now.

 

Thanks in advance

 

full thread here

[colour-me-happy]

Does it say "account renewal" next to them amounts?

 

If so just disregard them and claim for the actual charges.