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    • This is what I have said in my email of complaint:   On 29th November 2023 I took out a loan of £5000 with you. Unfortunately very early into 2024 I have found myself in financial difficulty and I contacted you on 13th February 2024 asking if there was any way I could extend the length of my loan to 36 months and I fully explained why I was requesting this and asked for your help. I again contacted you on 7th March 2024 to advise you of a change in my circumstances which resulted in me having to take out a DMP and asking you to confirm that the direct debit had been cancelled. You would have also received confirmation of this DMP from StepChange but you did not acknowledge receipt of my email.  I have now therefore fallen behind on several of my debts, yours included, and as a result you have lodged a Cifas marker against my name for "evasion of payment", which has resulted in me having to change banks, which has been an extremely difficult process because of the Cifas marker. I do not feel you have been fair or given me the opportunity to fully explain my situation to you before you lodged the marker against my name.  I cannot stress to you enough how much this has affected my mental health. I am having trouble sleeping and my existing health condition has been exacerbated by all of this.  What I would like you to do is to please remove the Cifas marker and let me make arrangements to pay the loan back through a DMP. If you fail to resolve my complaint within 8 weeks, or if matters are not settled to my satisfaction, I will have no alternative but to refer my complaint to the Financial Ombudsman Service. I look forward to hearing from you. Yours faithfully, Should I send something along those lines to the CEO? 
    • Right... Misuse of Facility is a Cat 6 and is considered the worst out of all of the CIFAS Categories for CIFAS Markers.  However lets see what happens when MCB come back to you. Make sure you refer it to the CEO.    IF YOU DONT HAVE A VALID REASON FOR THE ISSUE WITH PAYMENTS ETC - Then the marker will stay.   
    • That "oh dear" doesn't sound good  
    • Oh dear.. Misuse of facility...  Cat 6... No wonder everything is being nuked from high orbit... More in a bit.. 
    • Thank you fkofilee First question: what do I do if Monzo close my account? I need an account but no one will touch me with this marker against me. Is there anywhere/any other option that I have if Monzo close my account? MCB is My Community Bank?  Yes What Category of Marker do you have? This is what it says on the Cifas SAR: Application date: 07 December 2023 Date recorded: 09 April 2024 Expiry date: 09 April 2030 Cifas Case Identifier: 15435315 Product relating to the application, proposal, account or facility: Personal Loan – Unsecured Facility: Granted Case type: Misuse of facility Reason(s) for filing: Evasion of payment Financial Loss Value of Loss: £5000.00 When did you raise the complaint? Last night via email Do you have Correspondence / Audit Trails of communications showing that you were in severe financial strain due to an event AFTER you took the loan? I can prove that I had to buy a new washing machine, I have my pay slips showing the emergency tax code and a letter from the tax office after I had spoken with them to get it corrected and of course I can get a copy of my vet bill. And all of this was in the first 2-3 months of 2024.  I panicked. Stupid I know and as you say, I have learned the hard way and I am not in any way denying anything that I have done wrong, but it just feels a bit unfair.  It is what it is I guess and if I have to have it on me forever then so be it. I am just so worried about the bank situation 😕    
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Received a Statutory Demand from Capquest ** WON + COSTS **


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Not a good week as I have now received a statutory Demand from Capquest by 1st class post.

This is for a debt to Capital 1 made up of charges, I intend making a court claim for the charges plus 8% interest which will mean Capital 1 owe me £50!

Please can someone advise what I do now?

Many thanks.

Dibs

Don't know if i'm coming or going!

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not to clued up on this stuff but does the folowing help its from the insolvency website

 

 

Introduction to Statutory Demands

A statutory demand gives a person 21 days warning to pay the debt. After that the statutory demand has runs it course and it can followed by a bankruptcy petition.

 

In the minds of a creditor or a creditor’s solicitor a statutory demand is the legal equivalent of a 'warning shot from a gun'. This is because the average debtor is so scared by 'what may follow' that they usually pay up.

 

In fact statutory demands are so successful that in 99% of cases following the issue of a statutory demand a bankruptcy petition NEVER is issued.

 

Many creditors are so shrewd that use various internet websites to let the banks, credit reference agencies and other public interest groups to publicise the statutory demand which can be disastrous for someone.

 

good luck on your claim

 

djc

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Hi Dibs....relax...I presume it came in the post (keep the envelope) 1st class no doubt...

 

Firstly you need to send the CCA request off to CQ....

 

Then you need to fill out forms 6.4 (set aside form) and 6.5 (affadavit).....ring your local county court to check if they handle bankruptcies, if they don't they should be able to tell you the nearest court that does.

 

By the way CQ never turn up in court.....so you can make a claim for costs too...

 

You have got 18 days from the date you received the demand to submit 6.4 and 6.5 to the courts, once you have completed them you need to get the affadavit sworn in, this is free at local county courts, £5 at a solicitors, and £12 at central London courts.....

 

You can find the forms here - http://www.consumeractiongroup.co.uk/forum/dca-legal-successes/86067-getting-statutory-demand-set.html

 

You basically need to totally dispute the debt whether it be because of an abuse of the process (they haven't 'served' anything on you)...

 

Is there a name and number on the demand ? - highly likely they won't put you through - read this bit - statutory demand must show a named person or persons from the Creditor or their agent/solicitor whom you can contact directly. This is Rule 6.2 of The insolvency Rules 1986.

This means that if the statutory demand doesn't give the name of a person you can speak to then it is not valid. If you try to contact the named person and they won’t put you through then it is also invalid

 

You can dispute it due to non production of the agreement which must have the prescribed terms and be executed, non production of default notices which must be in the prescribed form, no notices of assignment, no statements for the duration of the agreement (excessive charges)....

 

Have a read through these....

 

http://www.consumeractiongroup.co.uk/forum/dca-legal-successes/103839-cca-1st-credit-connaught.html

 

http://www.consumeractiongroup.co.uk/forum/dca-legal-successes/157201-statutory-demand-capquest-425-a.html

 

http://www.consumeractiongroup.co.uk/forum/dca-legal-successes/156970-omg-connaught-first-credit.html

 

http://www.consumeractiongroup.co.uk/forum/dca-legal-successes/161411-off-court-within-week.html

 

http://www.consumeractiongroup.co.uk/forum/dca-legal-successes/151149-help-pls-process-sd.html

 

http://www.consumeractiongroup.co.uk/forum/debt-collection-industry/135078-me-1st-credit-stat.html

 

If you need some help....give me a shout...

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Hi 42man, thank you for the advice.

I intend to challenge this SD on charges and also no CCA, I have in writing from Scotcall collecting on Capquest behalf that they unable to obtain a copy of the agreement, the last letter I sent to Capquest was to ask for their complaints procedure and I have not received a reply.

I will look at the threads you have suggested, as I have no idea on how to word my defence.

Dibs.

Don't know if i'm coming or going!

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Fantastic....the judge will NOT be happy....especially when you show him the letters. It is already disputed....go to court and claim your costs....if you want some help with the defence let me know....

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I have copied the letters and a duplicate set for Capquest, which I will hand in with my request for a set aside, using beanpole's defence.

42man, you have given me a great deal of help and encouragement this week, I cannot begin to tell you how much I appreciate it, thank you.

Dibs

Don't know if i'm coming or going!

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Dibs can you tell me what you have put in your defence ? As I may be able to add some more....

 

As for the costs you need to submit them to the court 24 hours before the hearing (either by fax or posted so that they reach the court the day before)......you do not have to send your defence to the other side (despite my early advice on Beanpole's thread - which was incorrect) As a copy of the set aside / affadavit is sent to them by the court....

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You've done REALLY well...

 

Number each of the referring documents i.e. request made for an agreement (see document marked XX) then mark the letter.....and also state the recorded delivery slip (again write see document marked XX)

 

Write at the top 'I totally dispute the debt'...as opposed to mentioning enforceability....it could give way for the judge to possibly award extra time....

 

Use the word alleged debt and alleged claimant also...

 

I would also add in your affadavit

 

I believe that this demand has not been 'served' on me in the correct way, and therefore believe that this is a frivolous attempt to scare me into paying. The alleged debt has been in dispute for (xxx months) and the alleged creditor KNOWS THIS

 

I make reference to the following -

 

Judge Boggis QC - RE AWAN - [2000] BPIR 241

'In my judgment, bankruptcy is one of the most serious forms of execution that can be brought against a debtor. In any bankruptcy proceedings it is, in my view, absolutely clear that the provisions as to service must be followed exactly. - JUDGE BOGGIS QC - SITTING AS A JUDGE OF THE HIGH COURT

And (edit this DIBS)

As a lone parent/low income family with limited finances I approached a solicitor by phone and asked for an estimate on how much it would cost. I was given an estimate of 3 to 6 hours at £170 per hour to prepare the Application (£510-£1020) plus extra for attending the court.

 

I respectfully request that the court give consideration to awarding these costs on the indemnity basis or, in the alternative, on the standard basis as I believe, in any case, that they have been proportionately and reasonably incurred and/or are of a proportionate and reasonable amount.

 

In support of this request, I would also like to refer the court’s attention to the authority of the High Court in the case of:-

 

Hammonds (a firm) v Pro-Fit USA Ltd [2007] EWHC 1998 (Ch)

 

In this case, Mr Justice Warren confirmed that it was usual for an indemnity award to be made:-

 

27 So far as disputed debts are concerned, the practice of the court is not to allow the insolvency regime to be used as a method of debt collection where there is a bona fide and substantial dispute as to the debt. Save in exceptional cases, the court will dismiss a petition based on such a debt (usually with an indemnity costs order against the petitioner).

 

I request the judge orders the demand set aside and gracefully request my costs as LITIGANT IN PERSON....

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I'm actually sure you're probably quite keen to get to court to show the judge just how disgusted you are !! :)

 

Remember costs go in 24 hours before the hearing - LITIGANT IN PERSON...

 

for example

 

10 hrs research into the Insolvency Laws @ £9.25 per hour

10 hrs research into Consumer Credit Act 1974 @ £9.25 per hour

Mileage at 40p per mile

Parking

Postage costs

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The case law for excessive charges is this...

 

The amount detailed in the Claimant’s claim, which is likely to include penalty charges, which are unlawful at Common Law, Dunlop Pneumatic Tyre Company Ltd v New Garage and Motor Company Ltd [1915], under The Unfair Contract Terms Act 1977 and The Unfair Terms in Consumer Contracts Regulations 1999.

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  • 3 weeks later...

Seriously Dibs...don't fret...just have a good read on the legal success forums....it may possibly be that the judge will want to make an example of them !!!...as I have said before at best, you will get costs, and a very unhappy judge (unhappy at CQ) at worst you may not get costs, but I still think you will get it set aside....but do some reading, and get to know what is being said in the defence....

 

And don't forget to submit your costs 24 hours before the hearing !!!

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