Charge for unwanted parts

[MrSnow]

Hello All,

My wife had a re-occuring problem with the indicator stalk on her car. Took it to the garage and they said a new unit was required (£230 for the part and £50 to fit it).

The garage ordered the part and received it and a repair date was fixed but in the meantime the problem seems to have resolved itself and the indicator is working - suspect its a dodgy contact.

My wife has therefore phoned up to cancel but they are saying the indicator unit cannot be returned to Peugeot as they are refusing to accept it and as such we've got to pay for it even if we don't have it fitted at this time.

Surely this can't be right??

Welcome your informed views folks. Thanks

[raydetinu]

Usually, if its a standard part and kept in central stock, then they only charge a returm/admin fee. Special one offs normally cant be returned.

Phone peugeot central parts dept and check.

Have you signed anything saying you accept any terms for the order, if not there is not much they can do anyway to make you pay.

[Conniff]

And the restocking fee could be as much as 20%.

 

Keep in mind though that if the fault is intermittant and should it re-appear during an MoT test, that will mean a failure and your wife will be without a car until it is fixed.

[patdavies]

should it re-appear during an MoT test, that will mean a failure and your wife will be without a car until it is fixed.

 

Not necessarily, as we don't know what the problem is.

 

Especially these days as the 'indicator stalk' has multi-functions.

[Conniff]

That is of no interest to the tester, it either works or it doesn't. If the assistant presses the leaver and it don't work, failure.

[MrShed]

Conniffyou have missed his point. It might not be a fault with the "pressing of the lever stalk". It could be, for example, the rotating dial at fault which alters wiping speed. You just dont know, therefore far too general at this point to state that the car would fail its MOT if the fault reoccurred.

[Conniff]

I understand that Mr T, but at the time of a test, if the lever is pressed down and the indicators don't work then it will be failed.

The examiners wont (and are not allowed) to play with it although they might flick it up and down a few times to see if it works.

 

Of course your right, it could be the way the driver was operating it and has now got the hang of it and there was no problem.

 

If the garage mentioned is a dealer, they may be prepared to put it on the shelf, but if it was an indepenent, they wont want it on their shelf, so as Ray suggested, the best thing to do is to ring the main stores and see if they have in fact refused a return. Afterall, that £230 will include some markup for the garage so he would try and make a sale.

[MrShed]

No no no no

 

No-one has said the indicators havent worked, thats the point. It could be ANOTHER function of the indicator stalk. We havent been told.

[Conniff]

I see what your saying, but they called it the 'indicator' stalk so it is reasonable to assume that it is the indicators that are not working as they never mentioned any other function not working.

 

Perhaps we will find out when they come home from work.

[MrSnow]

Hi folks - thank you all very much for your comments and you're quire right I haven't exactly made the problem clear - sorry 'bout that. Essentially the left indicator would not come on when the stalk was pressed 'on'. If you contrived to hold it down before it 'locks' then the indicator worked - all other functions on the stalk work fine. This is why I suspected a faulty contact and probably why it seems to have resolved itself.

I've spoken again to the independent garage and to the local dealer and it would appear the refusal to accept the return is from Peugeot themselves so they're next on the list. To be fair to the garage they aren't going to want this 'Comm 2000' unit on their shelf but then I don't really want it on ours. Ho Hum.

[Hammy1962]

First and last post on this particular thread as I don't want to be drawn into protracted conversations with anybody or anything.

 

However, Peugeot do have a particular problem associated with this part on certain models and certain years, I would suggest your problem has not gone away, it's just not apparent at this time.

 

Buy the part, if it's not needed now it almost certainly will be in the future.

 

Hammy

[Conniff]

Which, of course, reinforces my comments that it could just reappear during an MoT and then it would be a failure.

 

You need to think carefully about this one Mr S in light of what Hammy has just said.

[LancerQRL]

comm 2000 problems were huge when peugeot went to multiplex wiring, wrong side indicators flashing, or wipers coming on when switching headlights on etc. unfortunatly it is true that pug will not accept returns from dealers, totally unfair on the dealer, but that seems to be the way it is. it may seem to have fixed itself but as previously mentioned it will probably fail when you really need it to work.

[patdavies]

However, to return to the original question.

 

Whether you are liable to pay for it, entirely depends how or if you agreed that it should be ordered.

 

If it was ordered because you asked the garage to go ahead when told that the part was required, then you are liable.

 

If you specifically asked that it be ordered for you, then you are liable.

 

If the garage has ordered it 'on spec' with no agreement from you to proceeded or even bring the vehicle back when they get the part, then you are not liable for the cost of the part.

 

IOW, did you contract to have the part or was it ordered 'on spec'.

[gwc1000]

I agree with Hammy. The fault will return. It is best to sort it now whilst you have the opportunity. Leaving it will be false economy.

Most electrical items are non returnable to a Main Agent. The problem is if you are fitting a new electrical part to a car there may also be another electrical fault, such as a wiring short. Just by plugging the new part in you may do irrepairable damage to the unit's internal electronics, however the external appearance remains brand new. You could be returning a ruined new part, the Agent has no means of testing it.

[MrShed]

Which, of course, reinforces my comments that it could just reappear during an MoT and then it would be a failure.

 

You need to think carefully about this one Mr S in light of what Hammy has just said.

 

 

Not really mate - at the time, all I said was we didnt have enough info, not that the fault wasnt an MOT fail. Now we have more info, and it would be

[Nemesis_Drake]

It sounds like you entered into an agreement ie the garage ordered the part and after it duly arrived you made a mutual appointment for it to be fitted.....