New Claim against Barclays

[Phil.Prescott]

Hi there, I've just received my last 6 years worth of bank statements and am about to go through them to pick out relevant charges. When I have done that - what should I do next? I want to get it right!! Thanks.

[Michael Browne]

Welcome.

 

Before you start please have a thorough read of the FAQs (there's a Step by Step guide here too). You may want to print these out to refer to later

 

Then look at other threads in your bank's forum, so as you know what you can expect to happen

 

You need to spend 2 or 3 days gradually getting your head round everything.

 

There's a lot to take in, but it's time well spent and will ensure that you succeed in your claim without problems

 

This is a self-help forum and you must be prepared to put in time and effort. It is your claim, your money and you cannot expect others to do all the work for you.

 

When you feel confident that you understand the process and the various stages involved, post your progress and any questions here and you'll get plenty of help

 

Good luck

[Phil.Prescott]

Michael, thanks for your reply. I have done as you suggested and am now comfortable with the process (I think) and today have sent off my initial letter (as suggested from this forum) and breakdown of charges I want reimbursed. So, watch this space........................................

[blueskies]

Good luck and keep us all posted. Keep all the stages in this thread and if you need any help then ask questions here and we will do our best to help.

[Phil.Prescott]

Well guys, I have received a reply from Barclays (Mike Brophy - Head of Customer Relations) - within a week of my letter, stating that he will deal with my claim thoroughly etc etc etc, and he will get back to me by 14th August blah blah blah...

When my original 2 week deadline is up, I guess I'll just carry on with the process as if I hadn't received a reply at all.......unless some-one can advise otherwise????

 

Cheers for now....

[Alleycat]

I assume it was like a standard complaints reply letter? Was there the leaflet in there about their complaints procedure? If so, then it seems to be Barclays set way of responding initially. Keep going with the schedule and if you do not have a satisfactory response within two weeks, send out your LBA letter.

 

Sounds like you have got your head round it all so far, so well done!!

[Phil.Prescott]

Yes AlleyCat, there was a leaflet in there, although it's completely useless (as you no doubt already know). I'm sure others have had EXACTLY the same response, so yes, I'll stick with the master plan!!!