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smilemore current account monthly charges


wimberry
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Hello,

 

I have lookd for other threads on this topic but may have missed them.

 

I opened the abouve account four years ago. I have never used it. I have never received emails from smile about the account. However, a few weeks ago I got a letter telling me that the monthly charge was going up to £12. WTF?!? was my first reaction.

 

I phoned, and discovered that I was overdrawn by £440! They kindly refunded half of that, but are refusing to do anything about the rest of it. Had I been aware of the monthly charge I'd never have signed up. Apparently me ticking the box on the sign up form means that I was completely aware of the T & C.

 

What are my options?

Thanks,

Wimberry

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  • 2 weeks later...

After being sent an email that said that I had to pay up and it was tough luck, I elevated the issue through the complaints procedure.

 

I pointed out that since I had never used the account, and had never received emails from them about the matter, I would like them to waive the amount.

 

The agreed to this and have cleared the balance and closed the account as I requested!

 

This appears to suggest that ticking the "I agree" box doesn't carry any weight.

 

Good old Smile!

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