Welcome Finance

[Realist]

Hi all,

 

Yes Im aware that there are loads of threads and posts about the very same problem I have but I like to keep my posts all in one section, so here goes.

 

Back 3 years ago due to redundancy. loss of jobs etc I was put through the ringer and now have bad credit, hence Welcome Finance was the only company whom would provide me with a loan for a car.

 

The car itself was purchased from an independend dealer and not Welcomes showrooms themselves and again I was told that the loan would not be approved if I didnt agree o the PPI and this was from the dealer and Welcome themselves so like a fool I agreed.

 

Now I've 12 months remaining on the car and now wish to claim back the PPI.

 

Back 2 years ago me and my wife agreed to a seperate loan and back 12 months ago refinanced the loan again to get some cash back, a bad move but thats life and these 2 loans had PPI attached to them as well so my question is............

 

How can I claim back the PPI from the car and the 2 loans?

Where do I start?

 

I have all the agreements to hand and seeking advise.

 

If I can get WF to pay back the PPI on all 3, then thats the car paid for and some of the loan as well.

 

Comments!

 

Regards.

[di0430]

Hi there

 

I am sorry to hear about your redundancy, although it was 3 years ago, I know how devasting and worrying this can be.

 

You mention that you want to reclaim on the PPI.

 

First of all as you will be aware, as long as you have not made a claim on this and you have grounds for complaint that this was mis sold to you then get a letter of complaint into the loan company, there is a template here in the front page index library, keep at them.

 

Do you still have the documents/paperwork for this ?

 

It can be then worked out how much you can reclaim on this.

 

Sorry if I have mis read this, as I am rushing from here to there at the moment lol, but yep if you feel you were mis sold this and not claimed on this, then write to the company to complain and request them to uphold and refund you the full amount and the 8% interest of what a court would award.

 

Don't forget to mention if they do not do this then you will take your complaint to the FOS.

 

If you require further info just yell and one of us will come back to help all we can.

 

Good luck!

Di.

[postggj]

hi realist

 

on all the welcome threads i ask this question and to date welcome seem reluctant to give.

 

with your ppi policy

 

DO YOU KNOW WHO THE POLICY IS WITH AND WHO ADDMINISTERS IT.

 

even through an sar, this info is non exsistant.

 

there are reasons for this question

[Realist]

Ummm I did recall making enquiries about a possible claim but I never did go through with the claim and have never claimed so far.

 

They did tell me who the company was and I'll dig the paperwork out and see if I wrote it down and get back to you. asap.

 

Regards.

 

PS,

 

SAR: is there a particular link for download and a particular address I need to send it to?

[postggj]

if you have the info on the ppi please advise asap

i cant stress the importance of this

[di0430]

Hi there.

 

Address this to the company who provided you the loan/ppi.

 

Please send by recorded post, they have 40 days to comply where you will have to send a £10 cheque payment or postal order, you can track to check when they receive the SAR request on the royal mail website "track and trace", this way they cannot deny receiving this and have 40 days from then.

 

Here is a SAR template letter that one of the highest members added on the front index page.

This letter you can use for anything, its not just for banks, because you have had an account with this loan company they must supply you with everything they have on you, even phone call transcripts etc.

 

Good luck and here is the template as below.;-)

 

Your address

 

Their Address

 

Date

 

DATA PROTECTION ACT 1998

SUBJECT ACCESS REQUEST

 

 

Dear Sir/Madam

Your name: xxxxxx

Account No/ No’s

 

 

 

I understand that you currently hold details of my personal and financial information within your internal record systems with regard to personal loan accounts And or credit cards

 

Please supply me with a complete list of transaction and charges relating to my history with your organization, INCLUDING Loans and or credit cards, payment protection insurance and other products. Alternatively a complete set of statements for the accounts or associated accounts is acceptable. I would be grateful if you would provide the following for ALL accounts or associated accounts I have held with your organization:

-Full copies of all contracts which you believe exist or have existed between myself and your organization, including true copies of any documents you hold in support of the same.

 

- A complete list of all transactions or statements relating to ALL of my Loan Accounts and or credit card with your organization.

 

-Copies of all documents which include any of my personal information including copies of any contacts or invoices, emails or computer records containing my personal information, or any records which pertain to this information.

 

-Full copies or transcripts of any correspondence in postal, email or any other format which you have entered into with any individual, organization or third party which contains my personal or financial, or which pertains to me.

 

- Where any previous information or records held have been deleted or disposed of, the methods used to do so, including dates, certificates or references confirming details of destruction. Where you are unable to provide such certificates, please provide a declaration, signed by an authorised officer of your company, confirming the dates and methods of destruction of this data.

 

-Full hard copy print outs of my personal or financial information, held in a digital, magnetic or any other format which is held in any archives, backups or other storage devices / locations.

 

I enclose a cheque in the sum of £10 to cover your fee.

 

IF YOU UNABLE TO DEAL WITH THIS REQUEST, YOU SHOULD IMMEDIATELY FORWARD IT TO THE PERSON WITHIN YOUR ORGANISATION RESPONSIBLE FOR DATA PROCECTION.

 

I look forward to hearing from you in the first instance of receipt.

 

Yours faithfully

 

 

Your name

 

Sign your signature and put a line through it so you will know if you see it again:o You never know

 

They have 40days to comply under the Data Protection Act, but do be nice and allow some time for postage. Which should always be by recorded delivery, so you can prove that they did receive.

[postggj]

ill dig out the address for the compliance dept

and sar template

[Realist]

Just asked the wife about the PPI claim for they sent me months ago and she said she threw it out because we didnt claim.

 

Will check my paperwork tomorrow when I get home from work and report back.

 

Regards,

 

PS,

Why not calll them and ask?

[postggj]

hear it is

 

welcome financial services ltd

compliance dept

mere way

ruddington fields business park

ruddington

nottingham

ng11 6nz

 

tel 0845 618 7804

[di0430]

ill dig out the address for the compliance dept

and S.A.R - (Subject Access Request) template

 

 

oops sorry postggj......, we posted the same time, however I did not add the addy of the compliance dept, cheers.

 

Di.

x

[postggj]

was it welcome direct who sent the ppi claim form

 

 

you can ask who the ppi insurance is with but you wil not get an answer

 

try it

Edited August 25, 2008 by postggj

[Realist]

Guys,

 

I sent the below letter off to Welcome on the 31/12/08 and they received it on the 3rd Jan 09, was sent via registered post so I know they received it via tracking.

 

The letter reads:

 

 

Customer Number: xxxxxxx

Account numbers: xxxxxxx and xxxxxxx

 

 

Dear Sir or Madam,

 

We writing in relation to the above account’s specifically the payment protection policy’s (PPI) associated to the accounts which we believe was mis-sold.

 

We believe you have not treated us fairly for the following reasons;

 

1) We was told that we had to take out the insurance or we could not get our loans.

2) We were not asked whether we already had any existing insurance or employer benefits that would cover our repayments.

3) It was not explained to us that the PPI would not run for the full term of our loans.

 

Unless you can prove that the policy’s were fair and reasonable and that we were treated fairly when sold the insurance, we demand a full refund of all premiums and subsequent interest on these payments that we have paid to date in relation to these policy’s. We are also seeking 8% statutory interest to be added to each payment we have made as this is the amount a court would pay.

 

The above also applies to a previous account with you that we refinanced. The new refinanced account number is: xxxxxxx. We are unable recall the old account number but we seek to recover the PPI charges for this old account as per this letter.

 

We look forward to your full and prompt response to this letter. If this matter is not settled within eight weeks we shall contact the Financial Ombudsman to investigate my complaint and possibly seek legal advice for county court action to recover the above.

 

 

 

Yours faithfully,

 

 

Can someone tell me how long they have to reply and whats the next stage.

 

Regards

Edited January 13, 2009 by Realist

[Realist]

I contacted Welcome in regards to the above and they state that they do not give full refunds but refunds on a pro-rata basis.

 

Can someone confirm this is the case and welcome are sending out a leaflet with the PPI's terms and conditions. Are these T&C applicable to me now considering I took the agreements out in 2005.

 

Regards.

[Realist]

Asked someone at Welcome who the insurance is with and he quoted "Norwich Union".

 

Regards

 

was it welcome direct who sent the ppi claim form

 

you can ask who the ppi insurance is with but you wil not get an answer

 

try it

[postggj]

realist

 

give norwich union a call

ill lay even money they have no record of you

[Realist]

Why would you say that? or are you saying that Welcome have no actual insurance in place but hope peeps like me do not make a claim.

 

Anyway, I presume the insurance is under Welcome own name not mine and I presume they have a block of insurance policies and not just one for me.

[markl]

Why would you say that? or are you saying that Welcome have no actual insurance in place but hope peeps like me do not make a claim.

 

Anyway, I presume the insurance is under Welcome own name not mine and I presume they have a block of insurance policies and not just one for me.

 

God welcome really annoy me, they are still at it. I'm sure like postggj says they don't even take out policys for their loans. I believe they use someone called "Direct Group" who administers there PPI policys.

 

Mark

[Realist]

So what do you think about the pro-rata refunds?

[postggj]

like i said before

 

welcome use a company called direct group who addmin the policies

the underwriter so welcome say is norwich union,

funny that norwich union have never heard of you

 

welcom and direct group have some sort of unholy alliance to screw the customer

 

a few of us believe this insurance racket is all done inhouse

 

cant say to much more but very close now to the truth

[k1mmie]

Hi guys. I can relate to you here. I took out car finance in Jan 2006 through a brokers office in Nottingham. PPI included and 50% deposit paid. Never got any information on who the PPI was actually covered by. Infact only got the policy document several months after finance signed as they said they were waiting for new policies to come through!

 

Anyway, paid it normally, and then was approached by Welcome offering a loan and could pay off the existing car loan. Went to our local Welcome office where oce again PPI was suggested and told preferable as it covered "everything".

 

A year down the loan we asked a loan check company to look at the paperwork as something wasn't quite right and I was sure the PPI did not cover hubby anymore as he was self employed. They came back with the fact that the whole loan is probably unenforceable as there are several discrepencies on it.

 

My main issue (and I'm afraid to say, we didnt pick up on it at the time), was that the PPi was added as a lump sum on the loan - an extra £4000+ and that the car amount outstanding was taken off. Upon thinking about this a) I think they took off too much money as no break down was ever given about the car repayment

b) No refund on the remaining period of PPI was ever credited and we had been charged of £1200 PPI on the car - for a loan of £3750

 

So think there are a few issues here and my paperwork is currently in the hands of the barrister to make sure I have a case to take them to court for recovery of the PPI (and possibly non-disclosure of brokers fees) and the legalities of the paperwork.

 

Ayone else got this far?

[Realist]

Hi Guys,

 

Find attached a leaflet that I received today from Welcome but the leaflet is dated 0109 on the rear.

 

Am I to presume my PPI is covered by this leaflets terms and conditions although my PPI was signed for 4 years June coming?

 

Regards.

 

 

Welcome Finance PPI Leaflet

Edited January 17, 2009 by Realist

[Realist]

Anyone know if the leaflet is applicable to me?

[Realist]

Per my post above regarding the letter I sent off on the 31/12/08 and I faxed it to my local branch as well just in case. So far all I have received from Welcome is the above leaflet and some peep on the phone quoting the terms of this leaflet and thats all.

 

Its now been almost 2 months and no other communication has been received from Welcome so whats my next course of action?

 

Regards

[Realist]

Thanks for the help guys.

Edited February 28, 2009 by Realist

[Realist]

Well all I can say is thanks all for the help and advice. Its been close to 3 months and so far not received a single reply from Welcome in regards to my letter above.

 

So what now?